Felix Le | Page 9

INFINITI of South Bay responded

Thank you for the thoughtful review of your visit with our team here at INFINITI of South Bay. It's great to hear that our team of service advisors were welcoming, that they took really good care of you, and most importantly that they listened. At INFINITI of South Bay we like to make your experience easy, it's the INFINIIT of South Bay way! We appreciate your business. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Joshua, Very nice review, thank you for taking your time to give me and our team this positive and encouraging feedback. It is clients like you that make our jobs rewarding. We appreciate your business and your loyalty. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Gifted, It is such a blessing to be gifted, and we appreciate your review letting us know that we made you feel this way. Our team works hard every single day to deliver an exceptional client experience to all of our clients, and it means so much to us when this is recognized. We appreciate your business and your loyalty to INFINIT of South Bay. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Richard, What a great review, you can tell it came from your heart! Above and beyond is what we strive to achieve, it is thrilling to me personally to learn that we hit the goal. Thank you for the amazing recognition of two of our great employees, Kas in Sales and Ever in Service. We are gratefully to have you as a client and we thank you for your business. Kelvin Bratcher Owner & Executive Manager INFINITI of South Bay

INFINITI of South Bay responded

Ava, Thank you for the 5-Star review of your service experience with us here at INFINITI of South Bay! We appreciate that you took the time to tell us and others that we provided professional, courteous, friendly and kind service. Feedback like yours is so appreciated by our team. Thanks for choosing INFINITI of South Bay! Carlos Robles Service Advisor INFINITI of South Bay

INFINITI of South Bay responded

Thank you for the compliment on the cleanliness our our dealership. We work hard to provide a luxury experience for our INFINITI clients. Jaime is one of our best Service Advisors and makes the time to explain and communicate. We are glad that you found him to be friendly, helpful and knowledgeable, there couldn't be a better compliment. We will be sure to share your feedback with Jaime and the team. Thank you for choosing INFINITI of South Bay. It's great having clients like you! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Sharon, We all appreciate your time in recognizing our service team of Edson, Ever, Jerry, Jaime and Felix in that they provided an OUTSTANDING experience! That is a welcomed and appreciated accolade, thank you. We are pleased to learn that you have been happy with our service, that we have completed your service in a timely manner and that our team has been helpful. As the department manager, it makes me feel confident that we are delivering. Thank you for your loyalty. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

We love reviews like this! Thank you for such an amazing, energetic and positive review! This is one to share with the team. Edson, Ever, Jerry, Jaime and Felix... thank you for recognizing each of them for contributing to your exceptional experience. We appreciate your loyalty and look forward to servicing your vehicle in the years ahead. Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Matty, Thank you for bringing this to our attention. We will look into the multipoint inspection that was performed on your visit. It should include photos of the condition of your vehicle that were the basis of the recommendations. Carlos Robles Service Manager INFINITI of South Bay