Felipe Francisco

Upon drop off attention was good and complete, but poor communication during process and when I picked up my vehicle, had to wait for a long time and my visors which got replaced are different one had yell communication during process and when I picked up my vehicle, had to wait for a long time and my visors which got replaced are different one had yellow light the other led wht lights. Still waiting on replacement More

by jevy81584 Verified Customer Verified Customer

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Excelente servicio, personal amable, atento y muy profesional, me realizaron muy bien los servicios que necesitaba mi carro profesional, me realizaron muy bien los servicios que necesitaba mi carro More

by HERNANDEZ.SARA5 Verified Customer Verified Customer

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The delivery of the vehicle was very poor. Valet simply gave me the keys after I asked for them. Zero customer service left car parked awkwardly hard to exit. There was no explanation of.bill Valet simply gave me the keys after I asked for them. Zero customer service left car parked awkwardly hard to exit. There was no explanation of.bill and communication on wait times. Receptionist on the phone was helpful More

by albertderojas Verified Customer Verified Customer

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Was very happy with the job they did and was in good time no complaints thank you no complaints thank you More

by J Mayans Verified Customer Verified Customer

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Amazing customer service and friendly staff! Thank you for all your help to buy my dream car. Thank you for all your help to buy my dream car. More

by YENEYLISROQUE Verified Customer Verified Customer

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Felipe has made the process very smooth, he communicated the trucks status on a daily basis. I’m annoyed with the truck constantly having issues though the trucks status on a daily basis. I’m annoyed with the truck constantly having issues though More

by EVELYN510 Verified Customer Verified Customer

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Felipe is not a very good people person and got frustrated with me when I was calling in to get a status update on my car which was held for 1 week without a single diagnostic run on it. I was lied frustrated with me when I was calling in to get a status update on my car which was held for 1 week without a single diagnostic run on it. I was lied to and told diagnostics are being run on the car and in reality it was in another parking lot far from the dealer. More

by kotero Verified Customer Verified Customer

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Felipe doesn't seem to like when asked questions. I dropped off my car for a repair and was informed a diagnostic would take about two days. Whenever I would call for updates, Mr. Fransisco's tone wa I dropped off my car for a repair and was informed a diagnostic would take about two days. Whenever I would call for updates, Mr. Fransisco's tone was that of someone being inconvenienced or annoyed at the fact that I'm calling at all. 7 days passed and not only had there not been a diagnostic, the car was parked in a lot over a mile away from the dealer. It's location was not moved and I know this because I have a GPS/LTE powered dashcam which confirmed the car has sat for 7 days straight. My final call was to come pick up the vehicle and take it back. Even for pickup, I was courteous and I said "I'll bring it by when you guys have less work backed up" to which Mr. Francisco responded "it's going to be like this every time you come here" I also noticed he treats the porters very poorly raising his voice at them which is absolutely unacceptable. Even if someone makes a mistake you don't talk to them the way he does. I personally will not step foot in this dealership again so long as this man works here and especially since he is one of the managers in the service department. The porter gentleman that gave me my car back and the woman that handled my loaner vehicle are absolute gems of people and I have nothing but praise for them. More

by kotero Verified Customer Verified Customer

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Francisco was very helpful and carry-on his work professionally. He made sure my experience with the dealer was pleasant. professionally. He made sure my experience with the dealer was pleasant. More

by WILBERT.MONTENEGRO Verified Customer Verified Customer

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It wasn't for Felipe it wouldn't be a 5 Always a ton of people and a long wait to see an advisor. people and a long wait to see an advisor. More

by francisco.dutriz Verified Customer Verified Customer

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