Farah Theranciel

“This dealership is trustworthy, professional, and reliable, with knowledgeable staff who are always honest, responsive, and friendly. Their service is transparent, organized, and truly customer-focus reliable, with knowledgeable staff who are always honest, responsive, and friendly. Their service is transparent, organized, and truly customer-focused.” More

by ketline Saint felix Verified Customer Verified Customer

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The Ocean Honda of Brockton been a nightmare of an experience, very unprofessional staff in the sales department. My 2024 Honda Civic came with a clean title, but had to bring it back numerous times ( experience, very unprofessional staff in the sales department. My 2024 Honda Civic came with a clean title, but had to bring it back numerous times (3 separate occasions). At first the sale was delayed because they needed to fix the driver side headlight...should have been a huge red flag to me, of course they didn't explain what was going on. When I picked up my new vehicle I had to bring it back within a few days since my driver side headlight had zero power, so they had to send it to an auto body shop which took even longer. A couple months pass and the new issue arises. My 2024 car that apparently was in no accidents, the front door just wouldn't open. Turns out my quarter panel(where door meets bumper, was not even a Honda part! It was an aftermarket part. It was poorly installed and the driver side door was rubbing against it causing damage. So after a lot of back and forth and being told "we can't help you", finally after the manager was involved they agreed to fix my door. After I took it to a friend and he described what I just did. He said the whole thing was ghetto and I should bring it back. I didn't even want to deal with these xxxx bags anymore so I got it fixed out of my own pocket, but if I can warn you- Stay tf away from this dealership. For the cherry on top! After they fixed my aftermarket quarter panel, Sales called me once to tell me my car is done and back, I was working I didn't pickup, no voicemail might I add. I called service back the next day, they said oh you're car is not ready yet, called back the next day and got the same thing. Finally Wednesday I called Sales for them to tell me its been here since Monday! Great communication. More

by ethan1porter Verified Customer Verified Customer

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Great service! Terrance was very nice and helpful.It is appreciated on a Saturday. Thank you! Terrance was very nice and helpful.It is appreciated on a Saturday. Thank you! More

by YASSARAGOMES Verified Customer Verified Customer

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Everyone was polite understanding and quite knowledgeable of what they were doing and how to explain to me,a lovely experience Thank you of what they were doing and how to explain to me,a lovely experience Thank you More

by lindixi Verified Customer Verified Customer

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Farah Theranciel from Ocean Honda of Brockton deserves all the best in her life. She is a great person, and she loves what she is doing. I would recommend Farah and Ocean Honda for your next car purchas all the best in her life. She is a great person, and she loves what she is doing. I would recommend Farah and Ocean Honda for your next car purchase. Keep it up Farah! More

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Very Good people. Farah was really professional throughout the entire transaction and the customer service was excellent. Farah was really professional throughout the entire transaction and the customer service was excellent. More

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Thank you so much Farah for all your help you were really kind and patient with me best deal ever thank you the the sales manager Junior is the best thank you guys kind and patient with me best deal ever thank you the the sales manager Junior is the best thank you guys More

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oh my gosh that girl is a miracle worker she was so patient fight so hard i was in a bad situation she help me out im proud that I have her as my salesperson thanks so much Farah. patient fight so hard i was in a bad situation she help me out im proud that I have her as my salesperson thanks so much Farah. More

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Thank you so much Farah for your help and advise I have a really great experience with you thanks I highly recommend her really great experience with you thanks I highly recommend her More

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Farah was amazing! The service quality was truly exceptional. She was always readily available and extremely knowledgeable and did a great job at pricing comparisons. The service quality was truly exceptional. She was always readily available and extremely knowledgeable and did a great job at pricing comparisons. I would definitely recommend her More

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