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Fabio Arciero
Fabio Arciero at Ocean Cadillac

Fabio Arciero

Service Manager

Ocean Cadillac

17800 Ipco Rd
Miami, FL 33162

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4.3
32 Reviews

Languages Spoken

English English

4.3

32 Reviews

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32 Reviews of Fabio Arciero

August 20, 2025

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Employee Rating

Wow, where should I start? ? It started out great and once we agreed to a car & price,it all went downhill. Promises promises and all I do is chase them for what was promised to More

by YAIRBENMOSHE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Zachary Dehring , Karina

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Aug 23, 2025

Ocean Cadillac responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. General Sales Manager - Jack Mitrani (954) 471-2704

August 15, 2025

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Employee Rating

Adam went above and beyond! Was it tentative communicative, professional picked up and delivered my mother’s car as promised really appreciate More

by irene.nasonct4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina , Adam

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Aug 15, 2025

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Service Manager - Fabio Arciero (954) 993-9242

August 07, 2025

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Employee Rating

Great place I realy enjoyed the service here and I will definitely be back for all my vehicle needs here in the future. Thank you so much again and I also recommend more customers to bring their vehicle he More

by LOMBROZOMIC6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Enrique Capiro, Ricardo Rivero, Mike Lombrozo, Zachary Dehring, Adriana Molina, Daniel Baster

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Aug 07, 2025

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Service Manager - Fabio Arciero (954) 993-9242

August 05, 2025

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Employee Rating

Excellent service at Ocean Cadillac! Professional, fast, friendly, and very helpful — highly recommend this dealership! More

by REGINA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

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Aug 05, 2025

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Fabio Arciero (954) 993-9242

July 31, 2025

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Employee Rating

I like on time appointments. You were that.what needed to be done, complete in a professional manner. More

by boblwilcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

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Jul 31, 2025

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac. Service Manager - Fabio Arciero (954) 993-9242

July 22, 2025

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Employee Rating

The service was professional from start to finish. Everyone was knowledgeable and very, VERY courteous. More

by SCATHERINEGREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

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Jul 22, 2025

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac. Service Manager - Fabio Arciero (954) 993-9242

July 18, 2025

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Employee Rating

Car was left very dirty with dust all over car was never washed bad job More

by 3MEXPRESSTRUCKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adriana Molina

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Jul 18, 2025

Ocean Cadillac responded

Thank you for your feedback. We’re very sorry to hear that your vehicle was returned in less than ideal condition, and we sincerely apologize for the inconvenience this caused. At Ocean Cadillac, we are committed to delivering a premium service experience, and this certainly falls short of our standards. To make it right, we would like to offer you a complimentary full vehicle detail at your convenience. If it's easier for you, we can also arrange complimentary pick-up and delivery of your vehicle for the detail service. Please feel free to contact me directly at 954-993-9242 or at Fabio.Arciero@oceancadillac.com, so we can schedule the detail at a time that works best for you. Thank you again for bringing this to our attention — we truly appreciate the opportunity to regain your trust. Fabio Arciero Service Manager

July 15, 2025

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Employee Rating

Representative tried to upsell services not required by service schedule in owners manual, was there for oil change and they tried to sell transmission flush and fluid replacement. More

by STEVENDHELMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adriana Molina

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Jul 15, 2025

Ocean Cadillac responded

Thank you for taking the time to share your feedback, Mr. Helms. At Ocean Cadillac, we strive to provide the best service and customer experience possible. Because we care deeply about our customers and their vehicles, our team may occasionally recommend additional services beyond those listed in the manufacturer’s maintenance schedule. These recommendations are made to help maintain your vehicle in optimum working condition; ensure it continues to perform as designed and to protect your investment. The manufacturer’s maintenance schedule represents the minimum required maintenance for your vehicle; however, our additional suggestions are entirely optional and offered with the intended to further support short and long-term reliability and overall performance. We truly appreciate your feedback, as it helps us continue to improve. Please do not hesitate to contact me directly for any future inquiries or feedback at 954-993-9242 or at Fabio.Arciero@oceancadillac.com. We look forward to serving you again in the future. Fabio Arciero Service Manager

July 15, 2025

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Employee Rating

It was a pleasure working with Enrique in the sales department. He worked very hard to secure the sale. He is extremely knowledgeable, patient, doesn’t give up. I am very happy with how smooth the wh More

by CSM
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina , Enrique Capiro

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Jul 15, 2025

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac! Service Manager - Fabio Arciero (954) 993-9242

June 30, 2025

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Employee Rating

It was very fast and they was very attention to me and my car. Take me back my home free. More

by Natanael Souza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adriana Molina

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Jun 30, 2025

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Service Manager - Fabio Arciero (954) 993-9242

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