Ethen Gerrells

I recently visited Eastside Subaru when the check engine light came on in my 2020 Forester. Despite not having a prior appointment, I was promptly assisted by service advisor Oakly, who was professional and light came on in my 2020 Forester. Despite not having a prior appointment, I was promptly assisted by service advisor Oakly, who was professional and thorough in explaining the process and setting clear expectations for the repair timeline. The issue was traced to the TCV, a recalled part from Subaru. Eastside Subaru handled the repair at no cost and managed the recall directly, saving me the effort of contacting Subaru myself. Overall, the experience was seamless and hassle-free. I appreciate the transparency and professionalism shown throughout the service. More

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I had a great experience dealing w/Ethan when I brought my Out backpack in. my Out backpack in. More

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The dealership is nice and clean facility nice people and they did a good job of getting things done. they did a good job of getting things done. More

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They are pleasant and through . They gave me loaner car to use while my car being done.. they sent text message with what they going to do before they did it with my ok good explana They gave me loaner car to use while my car being done.. they sent text message with what they going to do before they did it with my ok good explanation. I will continue with them. More

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My dealings with east side Subaru have been friendly organized and responsive. I am very happy dealing with them organized and responsive. I am very happy dealing with them More

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Leo did an amazing job as an advisor! Very attentive, very informative! I appreciate his effort to help me the customer out! Very attentive, very informative! I appreciate his effort to help me the customer out! More

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very nice guy at the counter. he knows how to do his job and I'm glad the guys worked so well he knows how to do his job and I'm glad the guys worked so well More

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This is the third time I used their services, I don't know who does the hiring but everyone I've come in contact with Great. The service rep Ethen Gerrells was efficient, friendly, knowledgeable and kept know who does the hiring but everyone I've come in contact with Great. The service rep Ethen Gerrells was efficient, friendly, knowledgeable and kept me apprised of the progress every step of the way, no surprises. The large waiting area is very comfortable with coffee and snacks available to you. I'm happy to drive from Everett to have this level of service that's so rare these days. More

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Exact and professional courteous, inspection of vehicle thoroughly and repairs of small nature without extra cost. thoroughly and repairs of small nature without extra cost. More

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