Eros Cruz
Eros Cruz at Brickell Mazda

Eros Cruz

Service Advisor

Brickell Mazda

618 SW 8th St
Miami, FL 33130

Contact Me
4.8
175 Reviews

Atlanta raised and Miami based. I have a passion for cars, fitness, and food. My automotive career began with Murgado Automotive, specializing in the Mazda brand since 2019. Zoom Zoom!

Dealership Experience

6 yrs, 3 mos

Specialties & Trainings

Certified Mazda Service Advisor

4.8

175 Reviews

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175 Reviews of Eros Cruz

September 09, 2025

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Employee Rating

I actually love taking my car to get serviced here bc the customer service from Eros is fantastic. Always kind and accommodating. Nothing is ever a hassle. In fact, he’s a joy to work with. And I know my car More

by C_ROC
Service Price Transparency
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Recommend Dealer
Yes

August 31, 2025

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I have had three Mazda cars; two from. Rockwell Mazda. The team is very welcoming. Now, Victor Leiva Is who I interact the most with. He is competent, knowledgeable, always on time to r More

by ZAMORA.CRISTINA
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Recommend Dealer
Yes

Other Employees Tagged: Victor Leiva, Juan C Cil, Karin Sanchez , Carlos, he always receives my car with a smile

August 26, 2025

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Eros' professional service and follow up is AWESOME! He is my go-to person when I need service or advice. More

by juan segarra
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Recommend Dealer
Yes

August 26, 2025

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Great customer service, cordial and efficient. Eros is great. I don't like the ac diagnostic fee and their fees in general are very high More

by alopina
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Recommend Dealer
Yes

August 24, 2025

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I greatly enjoy working with Eros, who has been my service attendant for several years now and is one of the reasons I keep coming back. More

by RICARDOVENTURA1
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Recommend Dealer
Yes

August 21, 2025

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It was a very quick, easy and efficient visit. Eros greeted me warmly, he made sure to get all the correct information of my car and reached out when the service seemed to take longer than origina More

by maria.jaramillo0128
Recommend Dealer
Yes

Other Employees Tagged: Eros Cruz

August 13, 2025

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Amazing service as usual. I have been coming to Brickell Mazda for service for a few years now and have always received extraordinary service. VICTOR LEIVA is great! More

by PATRICIACDIAZ
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Recommend Dealer
Yes

Other Employees Tagged: Victor Leiva

August 11, 2025

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Jeannette y Eroz, son increíble, y atentos cuando voy con mi carro! Gracias Brickell Mazda por su ayuda More

by SOLOPUBLICIDADPORTU
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Recommend Dealer
Yes

Other Employees Tagged: Jeannette Rodriguez

August 09, 2025

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As always, the Eros team is awesome. I came in due to the 10k service maintenance notification in my car gauge cluster. More

by ALDRINMEJARES
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Recommend Dealer
Yes

August 08, 2025

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A fraud! They quoted $7,800 for an small problem, only to force me to butt another car. Very rude. The cherry? 25min waiting for my car. Keep distance to the More

by GONZALO CHIRINOS
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Recommend Dealer
No
Aug 08, 2025

Brickell Mazda responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few points. The primary issue with your vehicle was a front bearing failure caused by outside influence, with a repair estimate of approximately $1,500. The full estimate of $7,800 includes a list of recommended services based on your vehicle’s mileage, age, time in service, and the manufacturer’s maintenance schedule. These recommendations were made to help prolong the life of your vehicle and ensure it remains in safe, optimal condition. Suggested services included front and rear brakes, tires, tensioners, and belts, all of which are safety and standard maintenance items. Our intention is never to pressure, but to provide transparent, thorough information so you can make the best decision for your vehicle. We also apologize for the 25 minute wait during pickup. This is not the standard we strive for, and we understand how frustrating delays can be. We are currently making improvements to our vehicle pickup process by enhancing our internal logistics to help minimize wait times and provide a smoother experience. At Brickell Mazda, our mission is centered around customer satisfaction and the safety of our customers. We are committed to delivering honest, high quality service with your vehicle’s long-term reliability and your personal safety as our top priorities. If you would like to further discuss your experience, please don’t hesitate to contact our service department. We’re here to help and would be happy to speak with you.

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