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Eros Cruz

Overview Reviews (169) Inventory (424)

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Eros Cruz

Service Advisor

Brickell Mazda

618 SW 8th St
Miami, FL 33130

Atlanta raised and Miami based. I have a passion for cars, fitness, and food. My automotive career began with Murgado Automotive, specializing in the Mazda brand since 2019. Zoom Zoom!

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4.8

169 Reviews

Atlanta raised and Miami based. I have a passion for cars, fitness, and food. My automotive career began with Murgado Automotive, specializing in the Mazda brand since 2019. Zoom Zoom!

Overview Reviews (169) Inventory (424)

Dealership Experience

6 yrs, 2 mos

Specialties & Trainings

Certified Mazda Service Advisor

4.8

169 Reviews

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169 Reviews of Eros Cruz

August 13, 2025

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Amazing service as usual. I have been coming to Brickell Mazda for service for a few years now and have always received extraordinary service. VICTOR LEIVA is great! I have been coming to Brickell Mazda for service for a few years now and have always received extraordinary service. VICTOR LEIVA is great! More

by PATRICIACDIAZ

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Victor Leiva

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August 11, 2025

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Jeannette y Eroz, son increíble, y atentos cuando voy con mi carro! Gracias Brickell Mazda por su ayuda mi carro! Gracias Brickell Mazda por su ayuda More

by SOLOPUBLICIDADPORTU

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Jeannette Rodriguez

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August 09, 2025

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As always, the Eros team is awesome. I came in due to the 10k service maintenance notification in my car gauge cluster. I came in due to the 10k service maintenance notification in my car gauge cluster. More

by ALDRINMEJARES

Verified Customer

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Recommend Dealer

Yes

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August 08, 2025

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A fraud! They quoted $7,800 for an small problem, only to force me to butt another car. Very rude. The cherry? 25min waiting for my car. Keep distance to the They quoted $7,800 for an small problem, only to force me to butt another car. Very rude. The cherry? 25min waiting for my car. Keep distance to these people More

by GONZALO CHIRINOS

Verified Customer

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Recommend Dealer

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Aug 08, 2025 -

Brickell Mazda responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few points. The primary issue with your vehicle was a front bearing failure caused by outside influence, with a repair estimate of approximately $1,500. The full estimate of $7,800 includes a list of recommended services based on your vehicle’s mileage, age, time in service, and the manufacturer’s maintenance schedule. These recommendations were made to help prolong the life of your vehicle and ensure it remains in safe, optimal condition. Suggested services included front and rear brakes, tires, tensioners, and belts, all of which are safety and standard maintenance items. Our intention is never to pressure, but to provide transparent, thorough information so you can make the best decision for your vehicle. We also apologize for the 25 minute wait during pickup. This is not the standard we strive for, and we understand how frustrating delays can be. We are currently making improvements to our vehicle pickup process by enhancing our internal logistics to help minimize wait times and provide a smoother experience. At Brickell Mazda, our mission is centered around customer satisfaction and the safety of our customers. We are committed to delivering honest, high quality service with your vehicle’s long-term reliability and your personal safety as our top priorities. If you would like to further discuss your experience, please don’t hesitate to contact our service department. We’re here to help and would be happy to speak with you.

August 08, 2025

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Eros is a very accommodating and helpful person. He is friendly and sees to it that his customer is always satisfied with the service needed. I do thank him a lot for his needed help! He is friendly and sees to it that his customer is always satisfied with the service needed. I do thank him a lot for his needed help! More

by jkho

Verified Customer

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Recommend Dealer

Yes

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August 07, 2025

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Eros is very professional. With his care, you will receive concierge services. The service is well organized, clearly spelled out and whole a bit more pricey, you will leave With his care, you will receive concierge services. The service is well organized, clearly spelled out and whole a bit more pricey, you will leave with a clean vehicle ready to go. Never necessary to have any issues addressed after the visit. I sm a customer for more than ten years. More

by NOMAIL4

Verified Customer

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Recommend Dealer

Yes

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August 03, 2025

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Quick and personalized. Faster than expected considering that it was a CX70PHEV software update. That is why I like this shop. Faster than expected considering that it was a CX70PHEV software update. That is why I like this shop. More

by Rene

Verified Customer

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Recommend Dealer

Yes

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August 01, 2025

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Amazing service. Friendly staff. Best dealership in South Florida Don't look anywhere else. Brickell Mazda is the best Friendly staff. Best dealership in South Florida Don't look anywhere else. Brickell Mazda is the best More

by Pugarbp

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Eros Cruz

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July 30, 2025

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The service advisor was very rude and unpolite. Didn't addressed the required issues that were presented using vague excuses. Additionally, did not informed about the service progress or expected c Didn't addressed the required issues that were presented using vague excuses. Additionally, did not informed about the service progress or expected completion time More

by ROCA.ROLANDO

Verified Customer

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Recommend Dealer

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Jul 31, 2025 -

Brickell Mazda responded

Thank you for bringing this matter to our attention. We sincerely apologize for your recent experience and any inconvenience it may have caused.  At Brickell Mazda, we strive to provide every customer with respectful, transparent, and timely service. We regret to hear that your concerns were not properly addressed and that communication regarding the progress and expected completion time of your service fell short of our standards. Please be assured that we take this feedback seriously. We are currently reviewing the situation internally to ensure appropriate measures are taken. Our goal is to prevent similar experiences in the future and to continuously improve the quality of our service. We appreciate your patience and the opportunity to make this right.

July 24, 2025

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Best experience ever I highly recommend buy a car. Because the service is the best. No just about the car. It's about you Because the service is the best. No just about the car. It's about you More

by LUISGOMEZM10

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Eros Cruz

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Eros Cruz

Service Advisor

Brickell Mazda

169 Reviews of Eros Cruz

Dealership Inventory (424 Vehicles)

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