Erin Trotter

Friendly, knowledgeable and helpful staff. I always feel confident and comfortable bringing my car here. I always feel confident and comfortable bringing my car here. More

by Jeannette S Verified Customer Verified Customer

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North Penn VW is great. I scheduled an appointment online. I had an extra update my car needed and they got it done without making me feel inconvenienced. Erin kept in touch I scheduled an appointment online. I had an extra update my car needed and they got it done without making me feel inconvenienced. Erin kept in touch with me via text during the appointment. My Atlas was ready when promised. Thank you Kenny and Erin for your professionalism, as always. More

by Stacielcrane Verified Customer Verified Customer

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Erin is an excellent service advisor, she’s very knowledgeable and an great communicator. The dealership is clean and comfortable knowledgeable and an great communicator. The dealership is clean and comfortable More

by PETES528 Verified Customer Verified Customer

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Was told it needed $6300 in repairs to pass inspection, went somewhere else only cost $460 total including inspection went somewhere else only cost $460 total including inspection More

by Gableinjanice Verified Customer Verified Customer

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Quick to respond and assess the situation. Jim was great. Thanks you. Over and out Jim was great. Thanks you. Over and out More

by Mbabinchak Verified Customer Verified Customer

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Pleasent experience. I was in and out in less then 1 hour for my 20,000 mile check up I was in and out in less then 1 hour for my 20,000 mile check up More

by ERIC.GRUBMAN Verified Customer Verified Customer

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I've had an ongoing issue for more than two years now with my fuel pumps that the dealership refuses to fix. This is a warranty issue that north penn volkswagen refuses to fix. If it wouldn't be for erin with my fuel pumps that the dealership refuses to fix. This is a warranty issue that north penn volkswagen refuses to fix. If it wouldn't be for erin trotter service rep, I would not be a north penn customer. I have been a loyal customer for fifteen years now and north penn upper management doesn't care. I have submitted video evidence of an extended crank on start up, which I know is a fuel pressure issue, and it was confirmed to be the issue by service technicians at north penn. However north penn upper management refuses to fix the issue under warranty saying the extended crank does not happen when they try to start my car. Front end people at north penn are great. The managers behind desks that you never see do not care about you, hindering the service people from helping you. If it is under warranty, north penn upper management will not fix it until the warranty expires and you have to pay out of pocket. More

by NEILGAZIZ Verified Customer Verified Customer

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Erin and the team at North Penn always provide great customer service. They quickly address issues and engage with customers in a respectful manner with clear and concise communication. customer service. They quickly address issues and engage with customers in a respectful manner with clear and concise communication. More

by Todd Davenport Verified Customer Verified Customer

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The service attitude at the counter was very nice, the technicians were very serious, and the waiting time was also good. technicians were very serious, and the waiting time was also good. More

by tina.xu1618 Verified Customer Verified Customer

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great service and great communication,very greatful for the curtesy transport service, they explain everthing so you can easily understand the curtesy transport service, they explain everthing so you can easily understand More

by glorybe2 Verified Customer Verified Customer

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