Erin Skowronski

Words can’t explain how grateful I am for everyone at Suburban Toyota in Farmington Hills. They have truly been a blessing to me and my growing family. I wasn’t even in the market for a new car, but u Suburban Toyota in Farmington Hills. They have truly been a blessing to me and my growing family. I wasn’t even in the market for a new car, but unfortunately the Kia boys got me and stole my 2022 Kia Optima. The timing couldn’t have been worse—being so close to my due date with my first child, I didn’t need any added stress. I also no longer wanted another Kia or a car with a K in it as a matter of fact! I had a loan from my credit union but kept getting turned away by dealerships because I didn’t have extra funds to add on top of the check. But God… and John, along with the whole Suburban Toyota team, made it happen. Now, I won’t lie—I was turned down at first. But unlike others, they said they’d keep in touch if something changed. Not long after, I got that text: “Come on in and pick up your new car with the check you have in hand.” Not only did I get my car, but a sweet saleswoman even surprised me with a banana and Oreo’s—because we all know, the way to a pregnant woman’s heart is through snacks and stress relief. 🥹💙 From this day forward, Suburban Toyota is family. Especially John, who was truly God-sent. And as proof that everything works out the way it should, right as I was signing for my brand-new car and pulling off the lot, I got an email that my insurance had finally paid off the stolen Kia—lifting the stress of worrying about two car notes. 🙌🏾 Huge shoutout to John and the whole Suburban Toyota team, and of course Jeremy, who stayed late as the last one in the building to help finish our paperwork (while putting up with all my husband’s new dad jokes 😂). And get this—the very next day after signing, we realized I had forgotten to sign something. Instead of making me drive 40 minutes back, they literally sent someone to my house so I didn’t have to stress or travel. That’s real customer care right there! Love you guys forever! 💙 If you’re looking for a car, make sure you stop in and see John and the crew—you won’t regret it. And if you want the full storytime, head over to my YouTube channel 👉🏾 Charvon Renee — video titled “Here’s My Testimony… God Showed Me I’m His Favorite.” 🫣 (and yes, this is a shameless YouTube plug because your girl is trying to grow her channel 🎥😂 so go like, comment, and subscribe!) More

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I had an excellent experience with this dealership! Eddie in sales was absolutely great, professional, friendly, and really made the process smooth. Issa in finance is also an outstanding person. He we Eddie in sales was absolutely great, professional, friendly, and really made the process smooth. Issa in finance is also an outstanding person. He went above and beyond to assist me and my wife with our new purchase, making sure everything was explained clearly and handled efficiently. We truly appreciate their support and couldn’t be happier with our new vehicle. Highly recommend! More

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I had a very positive experience at this dealership, the staff were kind and professional.Don was the reason we returned to this dealership. He was quick to respond to our questions and honest with pricing staff were kind and professional.Don was the reason we returned to this dealership. He was quick to respond to our questions and honest with pricing and availability. I would recommend him to anyone looking to buy a car, he made buying a car a positive experience. I’m 53 yo and I have bought many cars in the past and this has been the best one! Kristian was patient and efficient during the financing portion of the transaction. More

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Alex patiently answered all my questions on my 2020 Toyota Camry, highly recommended if you need to buy new or used car go see him!!! Toyota Camry, highly recommended if you need to buy new or used car go see him!!! More

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This dealership is just a great place to do business. The staff here are friendly and will always go the extra mile to help. I walk in and its always my first name and a pleasant greeting. I got a good p The staff here are friendly and will always go the extra mile to help. I walk in and its always my first name and a pleasant greeting. I got a good price on a vehicle that was very fair. I feel welcome at this dealership and will be back for another purchase. The service department does a fantastic job!! More

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Awring is very knowledgeable, professional and personable. I will recommend her and Suburban Toyota to my friends and family. Thank you Awring. personable. I will recommend her and Suburban Toyota to my friends and family. Thank you Awring. More

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Wow. . based on reviews by other customers, it would appear that Suburban Toyota's lack of service by its 'service staff' (..service is in the job title!) . based on reviews by other customers, it would appear that Suburban Toyota's lack of service by its 'service staff' (..service is in the job title!) mimics the same 1 star rating the Suburban Chrysler Jeep, Ram dealership is also know for. So sad, I wanted to bring my Toyota there ...but I'll avoid the disappointment. More

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Olivia made our whole family feel comfortable when looking at our very first lease. She knows her stuff, she's polite and patient. She asks questions and responds in a way to help you meet your goals looking at our very first lease. She knows her stuff, she's polite and patient. She asks questions and responds in a way to help you meet your goals in looking for a new to you car. We never felt that "icky salesperson" feeling with her. We'll be back with her when it's time to get another car! Erin recommended Olivia and helped watch our toddler when we needed assistance. Thanks for everything! More

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Need to take customer facing or soft skills course. Thinks he is funny and he is not. Awkward. I try to get other advisors when I go to Suburban. Thinks he is funny and he is not. Awkward. I try to get other advisors when I go to Suburban. More

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She was kind and knowledgeable. She patiently answered our questions and explained very well. She has years of experience and it showed ! She patiently answered our questions and explained very well. She has years of experience and it showed ! More

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