Enrique Capiro | Page 10

Excellent customer service and attention to detail. Very informative and willing to go the extra mile to make customer happy and satisfied. Highly recommended, ask for Jose in sales! informative and willing to go the extra mile to make customer happy and satisfied. Highly recommended, ask for Jose in sales! More

by DIAZ031818 Verified Customer Verified Customer

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Ocean Cadillac made my buying experience simple and easy. Pat and Enrique were extremely helpful and kept me informed throughout the entire process. I want to thank Mike Kelley as well for his transparency a Pat and Enrique were extremely helpful and kept me informed throughout the entire process. I want to thank Mike Kelley as well for his transparency and professionalism he showed me when I was signing my documents. More

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Bought a $110k vehicle, but customer service felt on some used cars dealership. Finance department is the worst. Been trying for few months to get money back that I paid for maintenance and extended warranty used cars dealership. Finance department is the worst. Been trying for few months to get money back that I paid for maintenance and extended warranty plans and still cannot get them do it. Dealt with Michael, Andy and Daine. More

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Great customer service from Enrique the sales person and the financing gentleman. It was just an excellent experience.They took care of us very well. the financing gentleman. It was just an excellent experience.They took care of us very well. More

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Top notch service, prompt resolution to all the issues with my vehicle, ultimate customer attention, constant communication whether is a day or a few days, overall 10/10. This is my source of all things C with my vehicle, ultimate customer attention, constant communication whether is a day or a few days, overall 10/10. This is my source of all things Cadillac for life! More

by DOCTORJIMENEZ Verified Customer Verified Customer

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I was charged $500 more than what I agreed for the sale of the car. Also the business office charged me over $500 to just transfer my license plate which it only cost $82.35 and they never also sent my reg of the car. Also the business office charged me over $500 to just transfer my license plate which it only cost $82.35 and they never also sent my registration. I have to go to DMV and get my copy of the registration. Horrible experience!!! More

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My experience was full of highs and lows... I'm an out of state buyer and so I was relying on my salesman to give me the full details of the vehicle prior to flying halfway across the country to purchase thi state buyer and so I was relying on my salesman to give me the full details of the vehicle prior to flying halfway across the country to purchase this car. I was told more than once the the vehicle was in near perfect condition, specifically the paint and body. This car was a surprise for my wife so I wanted it to be perfect because I knew once she saw it I was committed. The dealership was great in helping me plan and execute the surprise. Bringing the car to a restaurant and having it setup with a big red bow and everything. Unfortunately after this is where it started to go down hill... Upon seeing the car I found multiple dents, scratches and paint flaws... the right rear door even appears to have been hit! No where near what I expected on a certified car that I was told was "the cleanest one in town". The car was missing a cap on the armrest, had pealing window tint on the front windshield, poor paint touchups, and more. What was supposed to be 15 minutes at the dealership to sign papers turned into over 2 hours of sitting while the car went back to the detail shop for repairs and cleanup. I give them a 3 star rating only because they did come off the price a small amount to compensate but I will never be back to this dealership. More

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When I got to the dealership I greeted as soon as I pulled up. Mike Kelly and I have been doing business now for about 10 years. Where Mike goes I go. Once again, Mike proved I was at the right dealers pulled up. Mike Kelly and I have been doing business now for about 10 years. Where Mike goes I go. Once again, Mike proved I was at the right dealership. I felt very comfortable and at ease. I returned my vehicle and got my new car. It was so easy and no stress. Thanks Mike , and thanks Ocean Caddilac. More

by kenratner Verified Customer Verified Customer

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Ocean Cadillac has phenomenal customer service from the phone call to driving away in our 2020 CT4 was only a couple hours! Great experience great team at OC! phone call to driving away in our 2020 CT4 was only a couple hours! Great experience great team at OC! More

by kjthron Verified Customer Verified Customer

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We talked to a relative about purchasing a car and he referred us to Ocean Cadillac. Decided to pay a visit and we are glad we did. Found the management very courteous and willing to assist, same with th referred us to Ocean Cadillac. Decided to pay a visit and we are glad we did. Found the management very courteous and willing to assist, same with the Sales Associate Mr. Capiro. Overall, found this dealership much to our liking. More

by jac1122 Verified Customer Verified Customer

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