Emmylea Krause | Page 48

This is the third Outback that I have purchased from Royal Moore. The staff are very knowledgeable, professional and friendly, and are a joy to work with. Royal Moore. The staff are very knowledgeable, professional and friendly, and are a joy to work with. More

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Even though I could hardly speak English, they kindly and patiently responded to my car selection. And I was able to buy a good car. I think royal moore is best car dealer. patiently responded to my car selection. And I was able to buy a good car. I think royal moore is best car dealer. More

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Very responsive to my needs. Explained everything I asked about. Easy to understand giving me the information I needed to make decisions that were best for me. Thank you. Explained everything I asked about. Easy to understand giving me the information I needed to make decisions that were best for me. Thank you. More

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I highly recommend this dealership. We first met them when we were having service performed on our Subaru and they treated us so well we came back and bought our new car from them. We h We first met them when we were having service performed on our Subaru and they treated us so well we came back and bought our new car from them. We have been getting the same wonderful customer service each time we visit. Thank you! More

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I had a fabulous time here. Very well treated the entire time I was there. Very well treated the entire time I was there. More

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I worked with Recan and had a fantastic experience. He took the time to test drive several cars, find the features I wanted, and get a price that worked for me. He took the time to test drive several cars, find the features I wanted, and get a price that worked for me. More

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Best car buying experience I’ve ever had. Everyone was knowledgeable, helpful, and very friendly Everyone was knowledgeable, helpful, and very friendly More

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What a great experience with Royal Moore! First car buying process was clear and the staff were great to work with. First car buying process was clear and the staff were great to work with. More

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Process was fast, smooth, professional and overall amazing! Best experience for our first NEW car purchase! Will definitely be returning in the future and recommending it to friends and family! Justin amazing! Best experience for our first NEW car purchase! Will definitely be returning in the future and recommending it to friends and family! Justin was our sales person and he made it so easy and worked with us throughout the whole process! More

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The spring of 2023 was still a tough market for car buying w/ the chip shortage and limited new car inventories. I had been to several dealers in the Longview, WA area where I lived but needed to widen buying w/ the chip shortage and limited new car inventories. I had been to several dealers in the Longview, WA area where I lived but needed to widen my search area. Royal Moore had been on my list but did not see any vehicles on the website until the morning of 5/30. I called and spoke w/ Francisco; they had one vehicle on the lot that match almost exactly what I wanted. We set an appointment for later that day. Francisco met me promptly when I arrived. He was patient w/ me as we looked at the vehicle and I went through my decision process. There was very little pressure applied. The pricing sheet was straightforward w/ some added warranty/subscriptions, but NO additional dealer mark-up. There was a ~30 minute wait after agreeing to a price before working on the financing w/ Luis. That said, the finance process was quick after that (~30 min) w/ no pressure and all costs and paperwork were explained succinctly. I returned a couple of weeks later to meet w/ Emmylea to go over the vehicle. She came in on a weekend to accommodate my schedule, went over the vehicle, answered our questions, and helped get the additional items for the car from the parts team. In all, everyone was friendly, accommodating, and patient. I would definitely shop at/recommend Royal Moore again. More

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