Emilio Sepulveda

This is my 4th purchase with you and the first time I went home following service displeased. The Service rep worked with and checked out 2 different customers at same time. He was confused as to who was went home following service displeased. The Service rep worked with and checked out 2 different customers at same time. He was confused as to who was who as well as who needed a new battery and who didn't (told me my battery didn't pass BUT didn't fail). Keep in mind your dept replaced my vehicle with a new battery 4 months ago. Yes, he did apologize for his confusion, telling me "oh, your battery is fine" but never the less, I drove home with deep concern regarding whether or not my battery was indeed fine. I am considering going to a local shop just to make sure that my battery is fine. More

by ISLANDNURSE55 Verified Customer Verified Customer

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Realizing we should have purchased running boards when we purchased the Tacoma, Emilio was super helpful in placing the order, scheduling and paying, and allowing me to Uber back & forth to work while Toyota purchased the Tacoma, Emilio was super helpful in placing the order, scheduling and paying, and allowing me to Uber back & forth to work while Toyota worked on the vehicle. First experience with Toyota's service department - and look forward to continuing to use them as our Tacoma needs service over the next few years! More

by RINKERDEBBIE Verified Customer Verified Customer

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Emilio was excellent! He kept us informed of the Tacoma's status. Gave us a great discount. He kept us informed of the Tacoma's status. Gave us a great discount. More

by JTAMAKI Verified Customer Verified Customer

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Arrived early for my appointment, no problem getting me in, it was fast and easy, was done and out by my original appointment time. in, it was fast and easy, was done and out by my original appointment time. More

by VEGASSAM66 Verified Customer Verified Customer

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3 hours for an oil change and tire rotation … need to do way better . Lots of places out there who can meet this way better . Lots of places out there who can meet this More

by Busyl9 Verified Customer Verified Customer

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Since 2001, Findlay Toyota has never let me down! I now live out of area and still insist on going to this dealership. From sales to service, they are always extremely helpful and I can’t imagine go I now live out of area and still insist on going to this dealership. From sales to service, they are always extremely helpful and I can’t imagine going anywhere else for a vehicle. Their commitment to excellent service, no matter the department, no matter the issue, is the reason why I have bought 8 vehicles from this dealership. More

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Visiting from out of town. Needed an oil change and tire rotation. I’m very happy I was not pressured or taken advantage of. Needed an oil change and tire rotation. I’m very happy I was not pressured or taken advantage of. More

by DESIREEFERO Verified Customer Verified Customer

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Emilio's service is excellent, he is courteous and a nice person. The quality of the person is extraordinary. person. The quality of the person is extraordinary. More

by ELVIA.DR Verified Customer Verified Customer

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Service excellent. Repair may have an issue. It's a holiday weekend and I will try to follow up on my question in days ahead. My schedule is very busy most of the week. Repair may have an issue. It's a holiday weekend and I will try to follow up on my question in days ahead. My schedule is very busy most of the week. More

by ARIES29 Verified Customer Verified Customer

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This was to find out if the work needed was covered under the extended warranty that we have on our 2014 Toyota Camry was covered or not. The waranty was actually purchased through Findley Chevrolet where we the extended warranty that we have on our 2014 Toyota Camry was covered or not. The waranty was actually purchased through Findley Chevrolet where we our other car, a 2020 Chevrolet Trax was purchased. The Toyota was puchased from Centennial Toyota in the NW part of Las Vegas. They wanted way too much for the exteneded warranty when the original warranty expired. Emilo said that the work needed was not covered under the waranty and would be about $450.00. We declined to have it done. It is not something that prevents us from driving the car or is that important. It is that the trunk lid does not always stay open by itself. We will make a prop of some sort for it and maybe get it repaied at another time if we the price FIndly Toyoata wants is much, much cheaper or we can find another place that wil do it at a much, much cheaper price. Albert S. and Helene D. Lobel More

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