Elise Schaaf | Page 9

Last visit was to install equipment not available when purchased. Part ordered, then called to schedule. Arrived and waited during installation. Quick and easy. purchased. Part ordered, then called to schedule. Arrived and waited during installation. Quick and easy. More

by jwb11648 Verified Customer Verified Customer

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Everyone in the Jim Ellis service department was wonderful to work with. They were courteous and professional on the phone, and even though this was my first time there, my adviser greeted me by nam wonderful to work with. They were courteous and professional on the phone, and even though this was my first time there, my adviser greeted me by name. They were able to get me registered and on my way quickly while they diagnosed my issue. Once they figured out what was wrong with my car, they were specific with the problem and with what the repair would entail. That too was taken care of efficiently and professionally while still remaining personable. I highly recommend the Jim Ellis service team. More

by Stephanisat Verified Customer Verified Customer

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Your team is the best! They know my tight schedule and accommodates me. They also perform excellent work. Price, service, and quality work every time! They know my tight schedule and accommodates me. They also perform excellent work. Price, service, and quality work every time! More

by EFP Verified Customer Verified Customer

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I received quick and efficient service. loan was helpful and informative. Much appreciated, thanks again. loan was helpful and informative. Much appreciated, thanks again. More

by Kkid8 Verified Customer Verified Customer

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They are always honest about service needed and future issues with my vehicle and I love the waiting area issues with my vehicle and I love the waiting area More

by Racquelboyce Verified Customer Verified Customer

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Honest and reliable service, even if more costly than alternatives. If you have a Chevy electric, mechanic Erick is the only guy to take it to alternatives. If you have a Chevy electric, mechanic Erick is the only guy to take it to More

by TROY40 Verified Customer Verified Customer

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Brian Baker was the service rep who scheduled my March 9th appt. to drop off my Chevrolet Colorada for a transmission check. He was not there on that date so Elise checked me in and arranged a l hyft for 9th appt. to drop off my Chevrolet Colorada for a transmission check. He was not there on that date so Elise checked me in and arranged a l hyft for me. I was never contacted by Brian on Friday as to any update on my car and I called several times and he did only returned my call after my third message. His response to me is that he had been out sick for 3 days thus having various customers to service. This had nothing to do with me. I was told to bring and leave my car at that time. He is not a mechanic so I do not understand how the previous days service calls affected my appointment for Friday. I picked up my car by 5:00 without anyone looking at my car. Lame excuses of "we only have one transmission guy", "we don't have a loaner we can give you", "you'll need to leave it with us for a couple of days", "we'll get back with you when we have time to look at it", "we might need you to drive it for us so we can feel what you feel". ALL OF THESE ARE EXCUSES THAT ARE TOTALLY UNACCEPTABLE AND ADDS TIME TO WHEN THE WARRANTY ON ITEMS EXPIRE.I have made several attempts to remedy whatever is going on with my transmission, to no avail. It feels that there will be no remedy until it fails me and I am left stranded. The car was purchased from your dealership with this concern. When the speed reaches over 80, I experience straining and vibrations. Even at lower speeds there is strainging with moving from one gear to the next. I am frustrated with the lack of solution that is and has existed. More

by SHARONOFHOME Verified Customer Verified Customer

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I am highly grateful for your great service you gave to my car Chevrolet Sonic 2013 Again thank you so much my car Chevrolet Sonic 2013 Again thank you so much More

by egle osorio Verified Customer Verified Customer

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Staff is very pleasant. They go out their way to assist. With the backup of getting your car, they are always getting you the best dates and calling you back They go out their way to assist. With the backup of getting your car, they are always getting you the best dates and calling you back More

by CWASHINGTON25327 Verified Customer Verified Customer

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Quality service and nice staff/clean facility. They will try to talk down to you as a female so beware and be strong in your conviction. A little more pricey than other Chevy dealers but pay for t They will try to talk down to you as a female so beware and be strong in your conviction. A little more pricey than other Chevy dealers but pay for the nice facility. More

by mmartim5678 Verified Customer Verified Customer

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