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Elise Schaaf

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Elise Schaaf

Elise Schaaf | Page 4

Service Consultant

Jim Ellis Chevrolet of Atlanta

5900 Peachtree Blvd.
Atlanta, GA 30341

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4.6

310 Reviews

Overview Reviews (310) Inventory (404)

4.6

310 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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310 Reviews of Elise Schaaf

November 20, 2023

Dealership Rating

Employee Rating

I like the way you guys let me see the video call underneath the car underneath the car More

by stonehouzeceo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vladimir Kochubey, Luis Valdez, Loan Pham , Retanza Grier, David Theriault

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Nov 20, 2023 -

Jim Ellis Chevrolet of Atlanta responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jim Ellis Chevrolet! Expect the Best! Service Manager Mr. David Theriault

November 09, 2023

Dealership Rating

Employee Rating

The service advisor was great and very informative. Provided detailed updates and always responded back to my calls promptly. Provided detailed updates and always responded back to my calls promptly. More

by austinclay10

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 09, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Austin, Thanks for sharing about your service experience with Jim Ellis Chevrolet. Elise and our team appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

November 05, 2023

Dealership Rating

Employee Rating

Very good dealership to work with when getting truck serviced frendly and easily to work with serviced frendly and easily to work with More

by acunninghamjr

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 05, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Expect the Best! Service Manager Mr. David Theriault

October 31, 2023

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Employee Rating

Quick, friendly and very helpful took care of everything I needed. I would come back. I needed. I would come back. More

by Deja

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vladimir Kochubey , Retanza Grier, David Theriault, Claudine and Catie

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Nov 01, 2023 -

Jim Ellis Chevrolet of Atlanta responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jim Ellis Chevrolet, we look forward to having you as a valued customer for many years to come! Expect the Best! Service Manager Mr. David Theriault

October 30, 2023

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Employee Rating

I’m very disappointed. I am a repeat customer. I had to have my transmission replaced but between the Finance Dept & Warranty Co it took over two months for it to finally g I am a repeat customer. I had to have my transmission replaced but between the Finance Dept & Warranty Co it took over two months for it to finally get resolved. I tried to be very patient while they worked it out. But in the meantime I was without a vehicle & had to spend almost $1000 on transportation before I could get a loaner car from the dealership. At the least I should have been offered a car earlier. But the problem has been resolved & I was given extra mileage for the stress of it all. So as stated earlier I am very disappointed with Jim Ellis. More

by TARAUWRIGHT

Verified Customer

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Vladimir Kochubey

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Nov 02, 2023 -

Jim Ellis Chevrolet of Atlanta responded

We're sorry to hear about your experience, Tara, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com at your earliest convenience to discuss this further.

October 27, 2023

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Employee Rating

Very professional center thank you to everyone there. Very clean also bathroom was clean thanks Very clean also bathroom was clean thanks More

by Kimerly Thomas

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vladimir Kochubey, Luis Valdez, Loan Pham , Retanza Grier, David Theriault

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Oct 29, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jim Ellis Chevrolet. Expect the Best! Service Manager Mr. David Theriault

October 20, 2023

Dealership Rating

Employee Rating

Great experience. I loved the recorded inspection video, I think it's a great idea to establish transparency. Thanks a lot! I loved the recorded inspection video, I think it's a great idea to establish transparency. Thanks a lot! More

by I. Bagayoko

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vladimir Kochubey, Luis Valdez, Loan Pham , Retanza Grier, David Theriault

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Oct 22, 2023 -

Jim Ellis Chevrolet of Atlanta responded

October 19, 2023

Dealership Rating

Employee Rating

The time was for diagnosis was extremely long. I was told three weeks to even have my car looked at. Elise was horrible at communication. I had to call and complain to get my moved through faster. I was told three weeks to even have my car looked at. Elise was horrible at communication. I had to call and complain to get my moved through faster. More

by caphillips08

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Oct 23, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Please contact Ralph Sorrentino, General Manager directly at rsorrentino@jimellis.com

October 05, 2023

Dealership Rating

Employee Rating

Everyone working there, especially Elise, was fantastic. The work they did was great. The only reason for the 4 stars was price - it was very expensive for the work done. The work they did was great. The only reason for the 4 stars was price - it was very expensive for the work done. More

by andrewmilne

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 06, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thanks for sharing your thoughts about your experience with Jim Ellis Chevrolet. We appreciate your business and hope to see you again soon! Expect the Best! Service Manager Mr. David Theriault

September 28, 2023

Dealership Rating

Employee Rating

Elise and the actual service was excellent! The check in process and lack of communication needs serious improvement. The check in process and lack of communication needs serious improvement. More

by CHASLEE01

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Oct 02, 2023 -

Jim Ellis Chevrolet of Atlanta responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out to us directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Please contact Ralph Sorrentino, General Manager, directly at rsorrentino@jimellis.com

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