Elise Schaaf | Page 16

I think there need to be more organization around backlog waiting on parts, problems that already have been in repair and returning for further repair (not fixed first time) and new vehicles coming in. My t waiting on parts, problems that already have been in repair and returning for further repair (not fixed first time) and new vehicles coming in. My truck was in for almost two weeks for a sensor problem, fixed check engine goes off again. Brought truck back in, sat for 7 business days never taken into shop. Spend to much money in your shop to have faced lack of progress. Understand all the SC issues just think need to rethink the idea of leaving a car if no progress will be made! Should be able to make appointment with more confidence. Dedicated mechanics to backlog In only and new problem assessment only. More

by DAVIDJSAPP Verified Customer Verified Customer

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very good service warm, friendly, welcoming and good hospitality. Thanks you! looking forward to my next visit hospitality. Thanks you! looking forward to my next visit More

by MOODYDIANE Verified Customer Verified Customer

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Your staff was friendly and helpful and the wait was a little to long I waited 2 1/2 hours for just a oil change little to long I waited 2 1/2 hours for just a oil change More

by Patrick372911 Verified Customer Verified Customer

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It went well did not take long let me know what was going on.it sent granit. on.it sent granit. More

by WAYNEHOT Verified Customer Verified Customer

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Customer service was excellent, well informed. I was in the best hands. Thanks Ms Elisa I was in the best hands. Thanks Ms Elisa More

by rdavis20 Verified Customer Verified Customer

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I liked having a specific person as my contact throughout the service. Katie was very conscientious. the service. Katie was very conscientious. More

by Melinda Verified Customer Verified Customer

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They take very good care of their customers. Very accommodating to my needs and time. Very accommodating to my needs and time. More

by EFP Verified Customer Verified Customer

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3 hour wait time for an oil change, that’s not acceptable. I will never use you again. acceptable. I will never use you again. More

by endri_31 Verified Customer Verified Customer

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The customer service is great. The quality is also good. But the time it takes to check in is too long and the time in the shop is also too long. I made an appointment to have my o The quality is also good. But the time it takes to check in is too long and the time in the shop is also too long. I made an appointment to have my oil changed and my tires rotated at 9 o’clock and it was 11:30 to 11:45 by the time I got out. If I was a walk in, I could understand having to wait that long. But I scheduled more than a week in advance. I had an appointment. I should not have to wait that long for just an oil change and tire rotation. And this is not a one time experience. The last two times I went in for regular maintenance which ended up being just an oil change, it took approximately the same amount of time if not longer. They consistently take way too long. If I didn’t have an extended six-year warranty with the dealership, I would be finding someplace else to go. More

by spurcell Verified Customer Verified Customer

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Elise is terrific to work with. She shoots straight and keeps you updated on repair progress. She shoots straight and keeps you updated on repair progress. More

by charlie Verified Customer Verified Customer

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