Elise Schaaf | Page 14

Excellent customer experience, great personnel and service, what you would expect from a great dealership. service, what you would expect from a great dealership. More

by JOSEPH.KEITH Verified Customer Verified Customer

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Vlad, Ben, Jarrod are Great! !! Always have my best interest at heart. Everyone ther is Great!!! !! Always have my best interest at heart. Everyone ther is Great!!! More

by WILLIAM121 Verified Customer Verified Customer

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Elise and the second salesman were amazing to interact with. As soon as Adam Toms was involved with my car, communication became zero, and it was impossible to understand what was happening after alrea with. As soon as Adam Toms was involved with my car, communication became zero, and it was impossible to understand what was happening after already having gone through six months of an ordeal. I had to contact GM or Ashley the DO to get any information, or involve Elise who is service and NOT sales. Even now after the final repurchase visit it took almost a week to get vital information out of Adam to figure out how to contact someone to get my old lienholder information. Considering Adam has a sales manager title, he REALLY needs to reconsider how he communicates with customers. As a business owner of a salon who had hundreds of customers it never took me more than 12 hours to get back to people. The second salesman whose card I lost and I feel horrible for not remembering his name was amazing and finished out my repurchase. I would rate him 5/5 on his kindness, punctuality, and knowledge. Elise is also an amazing service representative who goes above and beyond. I have to give my stars based on my experience with Adam because it STRESSED me out and caused an unbelievable delay on top of the delay that was already happening. I spoke with Mackenzie at GM who corroborated that they’d been trying to get Adam to make an appointment for me earlier, and he was difficult to get in touch with. PLEASE do not force your customers to nag you via phone tag and back to back follow up emails. More

by sarahrae Verified Customer Verified Customer

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they will greet you with kindness and a smile. ..and if you have to wait longer then your usual waiting time, they will apologize for the waiting, and have your vehicle running clean new from the ..and if you have to wait longer then your usual waiting time, they will apologize for the waiting, and have your vehicle running clean new from the start... More

by BENTON.JAKE Verified Customer Verified Customer

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Great team at Jim Ellis Chevrolet! Love to get my service done there! 5 star service! Love to get my service done there! 5 star service! More

by Service Verified Customer Verified Customer

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Professional but not personal. Big problems trying to pay by cc using the text link. Big problems trying to pay by cc using the text link. More

by RANDYPAULK Verified Customer Verified Customer

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Elyse was very helpful. This is my second time working with her and she has been extremely helpful both times This is my second time working with her and she has been extremely helpful both times More

by 2017 BoltEV Verified Customer Verified Customer

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Kind, courteous and knowledgeable. They were spot On with the service and timing. Very helpful. They were spot On with the service and timing. Very helpful. More

by LABOSSIJ Verified Customer Verified Customer

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The Jim Ellis Chevrolet employees from Sale to Service have an outstanding reputation with me for being considerably honest and helpful in resolving any questions or concerns. I've dealt with them for ov have an outstanding reputation with me for being considerably honest and helpful in resolving any questions or concerns. I've dealt with them for over six years and I am completely satisfied. More

by SSESSOMS0 Verified Customer Verified Customer

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Very good and quick service very helpful answered all my questions with a smile - very appreciative questions with a smile - very appreciative More

by Richdollaz1 Verified Customer Verified Customer

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