Elga Matos | Page 8

Bought 10 cars from them Quality of work, trust and concern for customers satisfaction are the most important aspects to look for when you are getting a new/used car or havin Quality of work, trust and concern for customers satisfaction are the most important aspects to look for when you are getting a new/used car or having your car serviced. Once you go there, you get to know everybody and have a comfortable feeling that you will get only what you asked without any efforts to squeeze money out of you for "extras". I have been going to this dealership as it has moved over the years since 1989 with my Tercel hatchback! I have bought my last 5 Toyotas from Alan Brodsky. He lives up to all the praise evident on his awards. He always has my best interest at heart and has never steered me wrong! Elga is my go to person in service, for her knowledge, and hard work to make sure everything was done correctly before she will sign off on it! More

Helpful 0

Report | Print

Excellent Service Elga helped me by explaining the problem with my 2009 Toyota camry. and also the warranties available to cut down on my cost. She worked hard for me t Elga helped me by explaining the problem with my 2009 Toyota camry. and also the warranties available to cut down on my cost. She worked hard for me to get back my car even before my scheduled time. Her customer service was superb. She is Awesome! More

Helpful 1

Report | Print

No da un buen servicio Está persona no me atendió bien, es lamentable que personas como ella se vallan los clientes y no regresen. Doy mala calificación para esta empleada Está persona no me atendió bien, es lamentable que personas como ella se vallan los clientes y no regresen. Doy mala calificación para esta empleada Gracias More

Helpful 0

Report | Print

Excellent Love her she's amazing she didn't waste any time super energetic took care of the issue very professional person..will recommend this place to anyone Love her she's amazing she didn't waste any time super energetic took care of the issue very professional person..will recommend this place to anyone More

Helpful 0

Report | Print

Great experience I have purchased 3 trucks from Toyota of Tampa Bay. Great service by Kevin Zapata. I have also had my trucks serviced here. Elga Matos is a true asset I have purchased 3 trucks from Toyota of Tampa Bay. Great service by Kevin Zapata. I have also had my trucks serviced here. Elga Matos is a true asset to your service team! More

Helpful 1

Report | Print

Excellent experience and service Mr Nestor Quintero was exceptional. Outstanding service. He was a very attentive listener, very kind and professional. Took time to work with us and f Mr Nestor Quintero was exceptional. Outstanding service. He was a very attentive listener, very kind and professional. Took time to work with us and find the best deal. More

Helpful 0

Report | Print

Poor managed, overworked service department I have been going to this dealer for over 6 years now for service work for my 07 FJ. In the past they have been outstanding in service. But alot has c I have been going to this dealer for over 6 years now for service work for my 07 FJ. In the past they have been outstanding in service. But alot has changed in the past year. Although it appears they have made changes to the service dept.. The service is anything but. June 27th 2016 I purchased 03 Echo. I came in with a coupon they mailed to me for a free tire rotation. I also wanted balancing that I new I was going to have to pay for. This service advisor tries to sell me everything under the sun. I tell him twice that the car has only has 15,000 MI. They charge me $62.00 for balancing.I later call the service advisor, he gives me a 50.00 card to use their. Today I visit for a oil change. They can't do it until next week. Today is Thurs, not a holiday weekend. I also tried scheduling online, I wait 5 days, no return call. I'm at Whesley Chaple Toyota now. I know we're I will be doing business for now on. More

Helpful 1

Report | Print

Fun Times! My sister and I walked into the dealership with a purpose and Dante knew it:-) He worked really hard on getting me into a vehicle and he did a fantas My sister and I walked into the dealership with a purpose and Dante knew it:-) He worked really hard on getting me into a vehicle and he did a fantastic job. It was very entertaining along the way. The manager was also very good when dealing with us and PJ was super fun when we went to finance. My sales experience was great but ran into some hiccups with the service department and dropping my personal documents off. Elga and Dante worked together to resolve the issues and it's all good. More

Helpful 0

Report | Print

Caring and friendly service My mother and I both have had wonderful experiences with Elga as our service advisor. She takes the time to explain what services are recommended and My mother and I both have had wonderful experiences with Elga as our service advisor. She takes the time to explain what services are recommended and gives advice and options to us in order to help maintain the performance of our vehicles. Elga always has a genuine smile in her face and provides great customer service everyone time we see her! More

Helpful 0

Report | Print