Edwin Saint Louis

I came in for an oil change and was given a 2 hour turnaround time. My car was done in an hour, great job! turnaround time. My car was done in an hour, great job! More

by Hanu44 Verified Customer Verified Customer

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The television in the waiting are was broken, I was there for 3 & 1/2 hours. My phone almost died & there were no chargers. 3 hours for a basic oil change. for 3 & 1/2 hours. My phone almost died & there were no chargers. 3 hours for a basic oil change. More

by Kemesha.jones@va.gov Verified Customer Verified Customer

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The reception was very good and it didn’t take long to service the car. Edwin and Olga were excellent and they’re a credit to Parks Hyundai. They offered us Uber if we needed to go some place. . service the car. Edwin and Olga were excellent and they’re a credit to Parks Hyundai. They offered us Uber if we needed to go some place. . More

by bhu2025santafe Verified Customer Verified Customer

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We are very happy with this dealership. I had my first oil exchange etc. and it all went extremely well. Very friendly, courteous and fast. I had my first oil exchange etc. and it all went extremely well. Very friendly, courteous and fast. More

by ghernac Verified Customer Verified Customer

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My service advisor is great. However your inspection fee are ridiculously expensive! And you didn't properly address the problem the first time. Second time it's you need a new a However your inspection fee are ridiculously expensive! And you didn't properly address the problem the first time. Second time it's you need a new ac compressor replacement for $3500! No thanks. Got it done for under $1000. That's with a oem compressor replacement. More

by RICK2801 Verified Customer Verified Customer

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They kept me posted and did a great job with my oil change. They always let me know if anything else is needed. change. They always let me know if anything else is needed. More

by sammy9037 Verified Customer Verified Customer

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The place is nice but they have lied at least twice now about the time it would take to finish service on my vehicle, they would say 2 days and it would be a week later. The service advisor named Olga did about the time it would take to finish service on my vehicle, they would say 2 days and it would be a week later. The service advisor named Olga did not provide me with the proper information and I ended getting charged for something I didn't know existed. She got mad and accused me of lying. The manager Luciano came in and sorted out the situation and told me I didnt have to pay what I didn't agree to pay. The manager is extremely nice and did a great job managing the situation with the service advisor. Along with this, my new service advisor Edwin was really nice and straightforward. Overall this place is decent but the long unforeseen wait times and the extremely rude service advisor knocks off two stars. More

by Bradley Verified Customer Verified Customer

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If loyalty had a name, it would be Michelle Cameron. .. and now, Edwin Louis. Let me set the scene: I’ve been bringing my car to this dealership for one reason—Michelle Cameron. From day one, she wasn .. and now, Edwin Louis. Let me set the scene: I’ve been bringing my car to this dealership for one reason—Michelle Cameron. From day one, she wasn’t just a service advisor, she was the standard. She listened. She advocated. She made sure I never left that service bay feeling anything less than VIP. When I found out she was promoted, I seriously considered breaking up with this dealership and taking my business to Firestone. That’s how influential she was. But then came Edwin. And whew—what a save. Edwin stepped in with warmth, smarts, and a sense of care that immediately put me at ease. Not only did he keep me informed every step of the way, but he also offered tips I’d never heard before—and I’ve been driving for a minute. His energy? Infectious. His personality? Delightfully sharp. His service? Consistently five-star, every time. Even when the head service manager didn’t quite hit the mark in the charisma department (just keeping it real), Edwin more than made up for it. He’s the reason I’m still here—getting my car serviced, staying loyal to this location, and recommending it to anyone who’ll listen. If you ever need your car serviced, do yourself a favor and ask for Edwin. Or just look for the guy with the big smile who treats every customer like they matter—because to him, we do. Michelle may have passed the torch, but Edwin’s carrying it with pride—and lighting up the whole service experience while he’s at it. This dealership is lucky to have him. And honestly, so am I. In closing, Edwin makes car service feel like concierge care—professional, warm, and always above expectations! Dr. Fullwood More

by DOTCOLUMBIA Verified Customer Verified Customer

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The Service staff was courteous and helpful every step of the way. Wait time was minimal . The services performed were excellent. Car feels like a new Tucson. the way. Wait time was minimal . The services performed were excellent. Car feels like a new Tucson. More

by mjbwolf Verified Customer Verified Customer

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Was there almost 3 hours for warranty service on electric vehicle. Service for my car did not even start for 1.5 hours after I got there for my 10:30 appointment. I was told a “semi arrived for deliver and vehicle. Service for my car did not even start for 1.5 hours after I got there for my 10:30 appointment. I was told a “semi arrived for deliver and blocked access” to my car. When my car was no longer blocked 1,5 hours later, I asked “how long now” and was told 45 minutes. An hour and 10 minutes later, my car was ready. I will never return to this dealership for service or even to lease my next car. Unexcusable! And i thought Jenkins was bad. This was worse. More

by noemail23 Verified Customer Verified Customer

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