Edson Trujillo

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review! We’re thrilled to hear that Edson made your visit smooth and efficient, from check-in to setting expectations and getting your vehicle back to you quickly. A “10 out of 10” experience is exactly what we strive for, and we’re so glad we delivered that for you and your wife. We truly appreciate your recommendation and look forward to welcoming you and your family back to INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this FIVE-STAR review! We’re delighted to hear that working with Edson has been such a positive experience. His communication, attentiveness, and upbeat attitude truly make a difference, and we’re proud to have him on our team. We’ll be sure to share your kind words with him. We appreciate your trust and look forward to serving you again at INFINITI of South Bay! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hi Alex! Thank you so much for making the extra drive to see us! We truly appreciate your loyalty and the trust you place in our team. It means a lot to know that our service makes the trip worthwhile, we’ll always do our best to keep it that way Looking forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks so much for sharing your positive experience! We’re glad we could help with a loaner and that your service was completed just as expected. It’s wonderful to hear that you trust us for all your service needs, we really appreciate your loyalty. Don't forget to check back on our website for service deals and specials for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you for taking the time to leave this positive review! We’re glad to hear our service representatives are always available and knowledgeable, and making sure our guests get the help they need is always our goal. Looks like we must have run out of snacks during your visit, but next time be sure to check with our receptionist, she'll restock them for you! We really appreciate your feedback and look forward to seeing you again soon! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Hello, thank you for your feedback. We apologize for any miscommunication or disappointment regarding your recent service visit. We want to address your concern directly and find a solution. Please contact me directly at 310-325-5555 so we can look up your service records and confirm the details of your visit Additionally, we want to clarify that a tire rotation is not automatically included with a standard oil change. For future visits, please make sure to request a tire rotation when you check in with our service team, and we will be happy to include it on your repair order. We appreciate your business and hope to speak with you soon to resolve this. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thanks so much for taking the time to leave this GREAT review! We’re thrilled to hear you received perfect service and that everything was done right on time. It means a lot that you’d recommend South Bay Infiniti to others, we really appreciate it! Can’t wait to see you back for your next visit! Carlos Robles Service Manager INFINITI of South Bay