No tire rotation made We asked tire rotation too.
But it was not done We asked tire rotation too. But it looked like it was not done
But it was not done We asked tire rotation too. But it looked like it was not done
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by CLASSICWAVES
Verified Customer
Verified Customer
Other Employees Tagged:
Edson Trujillo
Don't like disconnect between your website and the
reality regarding hours of operation. Website says open at 9am...when in reality it's 8am.
reality regarding hours of operation. Website says open at 9am...when in reality it's 8am.
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by G5332R
Verified Customer
Verified Customer
Service Price Transparency
I recently brought my vehicle in for some mechanical
issues, and I had a great experience with the service department. Edson was extremely helpful throughout the entire process—professional, knowledgeab
issues, and I had a great experience with the service department. Edson was extremely helpful throughout the entire process—professional, knowledgeable, and easy to talk to. He kept me updated, explained everything clearly, and made sure the repairs were handled quickly and correctly. My car is running perfectly now, and the whole experience was smooth and stress-free. I really appreciate the excellent customer service and will definitely be coming back for any future needs.
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by g.gomez2292
Verified Customer
Verified Customer
Service Price Transparency
Friendly service, nice environment I appreciate having
access to an Infiniti loner vehicle with an easy check out process.
access to an Infiniti loner vehicle with an easy check out process.
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by CFDFFPMANTIPAC
Verified Customer
Verified Customer
Other Employees Tagged:
Edson Trujillo
Always efficient and courteous, minimum waiting time,
they listen and address your concerns, also love the option that I can show up without making an appointment if need to.
they listen and address your concerns, also love the option that I can show up without making an appointment if need to.
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by ELVRABANNER
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you for this AWESOME review! We’re happy to hear that our team has been efficient and courteous every time you visit. We know your time is valuable, so keeping wait times short and truly listening to your concerns is super important to us. It’s great to hear you like the option to just drop by without an appointment, that flexibility is here to make things easier for you. We look forward to seeing you again soon and making every visit just as smooth and welcoming!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Carlos service manager and all staff have a very good
customer service and professionalism, thank you very much
customer service and professionalism, thank you very much
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by JORGE41
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Felix Le
, Carlos
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much for this great review, Jorge! We’re glad to hear that Carlos and our entire team provided you with excellent customer service and professionalism. Our team is always going above and beyond to ensure our customers leave nothing but satisfied. Thanks for recognizing their hard work!
Your appreciation means a lot to us, and we look forward to serving you again soon!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Infiniti of South Bay by far has the best customer
service team. They really go above and beyond when making you feel comfortable from start to finish when you come in to get your vehicle serviced.
service team. They really go above and beyond when making you feel comfortable from start to finish when you come in to get your vehicle serviced.
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by IAMJEREMIAHROSS
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much for taking the time to leave this great review, Jeremiah! We’re thrilled that our customer service team made you feel comfortable from start to finish. Going above and beyond for our customers is what we’re all about, and your kind words mean a lot to us. We look forward to continuing to provide you with exceptional service every time you visit, see you again soon!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Excellent, easy, convenient, and efficient.
.. They provided a thorough assessment of and recommendations for my vehicle. Before I knew it, the service was done....
.. They provided a thorough assessment of and recommendations for my vehicle. Before I knew it, the service was done....
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by EA_BAISLEY
Verified Customer
Verified Customer
Other Employees Tagged:
Edson Trujillo
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you for your fantastic review! We’re delighted that your experience was easy, convenient, and efficient. Providing thorough assessments and clear recommendations is very important to us, and we’re glad that the service was completed quickly and smoothly. That's the INFINITI of South Bay difference! We truly appreciate your trust and look forward to serving you again soon. Don't forget to check back on our website for any service deals and specials for your next visit!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Such amazing service.
I would recommend everyone and anyone. I always feel so welcomed any time i go in.
I would recommend everyone and anyone. I always feel so welcomed any time i go in.
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by Dchacon
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much for your wonderful review! We’re thrilled to hear that you feel so welcomed every time you come in and that our team has consistently provided amazing service. Creating a warm and friendly environment for our customers is something we truly care about. Your recommendation means the world to us, we look forward to seeing you again soon!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay
Edson is the best.
The customer service is excellent. I will be there to do my spark plugs for my Infinity QX 60.
The customer service is excellent. I will be there to do my spark plugs for my Infinity QX 60.
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by JOESUBRAMANIAM
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
INFINITI of South Bay responded
Thank you so much for this awesome review, Joe! We’re delighted to hear that Edson provided you with the best service and that our customer care has made such a positive impression. We truly appreciate your trust in us and are excited to assist you with your spark plug service on your Infiniti QX60. We look forward to continuing to provide you with excellent service for many miles to come!
Thank you,
Carlos Robles
Service Manager
INFINITI of South Bay