Edgar Ortiz

Worst car buying experience I have ever had. Salespeople forgot about us in the lot. They sold us a car but used the wrong VIN on all paperwork - I had to return to complete all paperwork a se Salespeople forgot about us in the lot. They sold us a car but used the wrong VIN on all paperwork - I had to return to complete all paperwork a second time a week later! I insured the wrong car because I used the VIN on the paperwork! The second key they gave us was for a different car so it didnt work. I have two drivers side floor mats in the front. The trade in valuation they give you online is about 100% more than they will offer you in person. Finance guy told me if oil isn't changed more frequently than what the cars computer indicates I will void my warranty. Trade in plus 25% down payment and still tried to sell GAP insurance. Finance guy got visibly upset when i wouldn't purchase extended warranty - he couldnt stop talking about how undependable auto we were buying and how much it would cost to fix. I am sure I have forgot something! Horrible place. Horrible experience. I will never recommend anyone purchase any vehicle from Arrigo!!! More

by BigKahuna561 Verified Customer Verified Customer

Report | Print

Everyone was friendly. The wait times for making and closing the deal took too long. The wait times for making and closing the deal took too long. More

by mikek13 Verified Customer Verified Customer

Report | Print

I bought the right car at the right price. That's where the positive ends. I was given a blanks thumb drive which was supposed to contain all of my paperwork. Upon returning home (3 hours away That's where the positive ends. I was given a blanks thumb drive which was supposed to contain all of my paperwork. Upon returning home (3 hours away). I found the drive to be empty. I called in every day for a week trying to obtain the documents without a single call back. Six calls in, someone tells me they are on the way. To be honest, service after the sale has been nonexistent. More

by lilenterprises Verified Customer Verified Customer

Report | Print

Calm. Patient. Easy going Edgar. He made the process simple. Not a typical car sales person. Thanks. Maria and Mitch. Patient. Easy going Edgar. He made the process simple. Not a typical car sales person. Thanks. Maria and Mitch. More

by maria Verified Customer Verified Customer

Report | Print

Easy dealership to work with. Look for Edgar - he’s knowledgeable, professional and a no pressure salesman. Very nice to work with! Look for Edgar - he’s knowledgeable, professional and a no pressure salesman. Very nice to work with! More

by kathyblazo Verified Customer Verified Customer

Report | Print

Excellent customer service. Edgar was great to deal with. I will be recommending Arrigo to my friends. Edgar was great to deal with. I will be recommending Arrigo to my friends. More

by vesperk Verified Customer Verified Customer

Report | Print

The customer service is great! The people we dealt with - Edgar, Brandon L. and Maurice (finance) - were all wonderful to deal with. Felt zero pressure and they were very accommoda The people we dealt with - Edgar, Brandon L. and Maurice (finance) - were all wonderful to deal with. Felt zero pressure and they were very accommodating to my needs. More

by vesperk Verified Customer Verified Customer

Report | Print

The whole process went quickly Working with Edgar was a pleasure since everything went very smoothly pleasure since everything went very smoothly More

by lloydmrothstein Verified Customer Verified Customer

Report | Print

Edgar was great, top notch, Arrigo in total is click bait to get you into their doors, business manager took on a lengthy meeting keeping me waiting for a long time to process my payment even though I was ha to get you into their doors, business manager took on a lengthy meeting keeping me waiting for a long time to process my payment even though I was having issues with my bank she didn’t even ask someone else to help me process my payment. Thankfully I purchased my truck cash and never have to step foot there again. Edgar helped turned a bad experience into a better one with his high level of customer service and support. More

by gilh2077 Verified Customer Verified Customer

Report | Print

It is possible that being local might have made the experience better, but doing business remotely was and still is horrible. It is never clear who you are communicating with unless a person gives y experience better, but doing business remotely was and still is horrible. It is never clear who you are communicating with unless a person gives you their direct number. And once you have a direct contact, responses are either very delayed or never. I had several different people contact me after my initial show of interest on the web listing. Ray told me he would call me at 9am the next day. I waited until 11:30 before I called. The excuse for failing to call me was that he was in meetings and busy and said he'd call back in 10 minutes. I never heard from him. Then I received a phone call from someone asking if I was still interested in the vehicle. Imagine my surprise when I thought I was waiting for you guys. That person said she'd pass on the information. Some days later I received a text and phone call out of the blue. The text was from one person and the call was from a different person. Imagine my confusion. At this point I was finally making progress and began to work on the deal. I kind of wish I had just stopped right then and there. I explained my complex request of buying the vehicle and having my daughter be on the title and loan if necessary. I was assured this would be possible as she could do her part remotely. I flew to FL, arrived about 6:30pm thinking I had plenty of time until closing to complete the purchase. Only then did I learn that the remote notaries were all gone for the day. Not wanting to spend the night in the area I just decided to put everything in my name and finance the deal. After seeing the offer from the sales department, I agreed and the financing process began. I said no to every add-on. I stated several times that I did not know all the details of what I was signing and the finance person assured me I was signing what I agreed to with sales. Days later I received my finance statement from the lender and was shocked when I saw the amount was roughly $2000 higher than the sales agreement. I confirmed with the sales team that the price they offered had no add-ons. I have called multiple times since then to try to figure out why, but no one has called me back. This add-on, which must have happened during my time with finance is my biggest issue at the moment. I was also given the impression that the charges for doing the remote registration and title work would be prorated based on what my state actually charges. That was incorrect as my state's fees are far lower than what I ended up paying. I'm not talking about taxes, just the elec filing fee, license fee and PTA. I did all those services for 2 cars when I moved here and the total was $440. You guys charged me $1240. What a rip off. I don't know why dealers cannot just be honest and offer clear pricing without all the sneaky ways of increasing the price. And that is on top of the doc fee of $1298, which I did not even complain about, but is honestly a rip off too. Additionally, my state requires VIN verification. I promptly completed this and texted it back to my sales associate, Edgar. I simply wanted to know if I had done all that was required so that title and registration could be completed. I called and texted many times with little to no response. I also called finance multiple times with no call back. Someone finally called days later and said all was good with that. I was also told I'd receive a flash drive with the documents I signed. That was not given to me. Someone in finance said they'd email it to me, but they have not. I also emailed Edgar asking for those, but there has been no response. I am happy with the car, but everything else about the experience has been miserable. I feel like I've done my part and tried to be patient and polite. Being out of state I cannot simply walk in to get action. I hope this review is read by someone who actually cares and will initiate a remedy for the overcharge. More

by CGBLACKMON Verified Customer Verified Customer

Report | Print