Eddie Garcia
Eddie Garcia at Autohaus on Edens

Eddie Garcia | Page 58

Service Advisor

Autohaus on Edens

1600 Frontage Rd
Northbrook, IL 60062

Contact Me
4.9
676 Reviews

Dealership Experience

22 yrs

Industry Experience

22 yrs

Languages Spoken

Spanish Spanish

4.9

676 Reviews

Write a Review

676 Reviews of Eddie Garcia

October 16, 2019

Dealership Rating
Employee Rating

Great service and professionalism as always As a precaution I brought my car in for a quick check up after texting the service advisor. I was taken care of in a very friendly and professional wa More

by TUANTRAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 14, 2019

Dealership Rating
Employee Rating

Great Service! Ed Garcia and the service team always take good care of our family and cars (3 that we bring in for service)! We appreciate the quality loaners so we More

by NDUFFYHAUS
Recommend Dealer
Yes

Other Employees Tagged: Cindi Link

October 10, 2019

Dealership Rating
Employee Rating

Ed Garcia in service is a pleasure to deal with. Ed Garcia and the entire service team are a pleasure to deal with. They the main reason we continue to purchase our cars from Autohaus. More

by Alerner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ricky Pena

October 07, 2019

Dealership Rating
Employee Rating

Great service department I always appreciate the service that I receive when I visit AutoHaus. My only complaint is that I've commented that my brakes squeak. I know that th More

by DKURTIS9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 04, 2019

Dealership Rating
Employee Rating

Wonderful Dealership! This is the 5th Mercedes we have purchased at this dealership. Everyone is Excellent. Phillip our sales associate was professional, knowledgeable, k More

by JSNFIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Philip Gagerman, Mark Hoegler

October 04, 2019

Dealership Rating
Employee Rating

Excellent! Eddie Garcia has always been an exceptional service rep for the customer as well as the dealership. It is because of him that I drive from the city to More

by CSHCHICAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 04, 2019

Dealership Rating
Employee Rating

Not happy The problems with my car were absurd. I don’t know that anything was done with some of it. Some was corrected. Repairs were extremely expensive and sh More

by PJGIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 05, 2019

Autohaus on Edens responded

Hello, We are very sorry to hear that your service needed was not to your expectations and unfortunately, we only can report what we find. Please reach out to our management team so we may address the issues and find a proper resolution! We look forward to hearing from you so we can review in detail what your concerns actually are. Is it age, high mileage, or is the vehicle too young in your opinion to have these issues you mention? Please reach out as soon as possible.

September 17, 2019

Dealership Rating
Employee Rating

Ok-not as good as last time Everyone was polite and loaner was fine. Service took all day--8am-5:30pm which was not expected. Also, I have to come back as parts were not availabl More

by MLISS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 05, 2019

Autohaus on Edens responded

Hello, We are sorry to hear that your expectations were not met. Please accept our sincere apologies and know that we will make every concerted effort to ensure that in the future we set proper expectations for service time. Thank you for your business we can do better and we will.

September 17, 2019

Dealership Rating

Tires disappointed in response to tire issue. I have 45,000 miles on my Mercedes and I just had tire number 12 put on. Tires are faulty and service gave More

by JIM@GORHAMINCORPORATED.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 05, 2019

Autohaus on Edens responded

Hi Jim, Sorry to hear of your tire troubles. Please feel free to call into our management team so we may address your tire issue. We look forward to hearing from you! 12 tires is extreme and we would like to work with you on your future needs.

September 17, 2019

Dealership Rating
Employee Rating

Great Always great It is pricey but very reliable Eddie Garcia was terrific Everyone very friendly and helpful The rental/ loaner was very nice More

by HPJAN1755
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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