Eddie Garcia | Page 49

Fine dealership and service people. I don’t want to write any more words. I have taken your survey and give it a 5-star rating so don’t make me spend time writing more words. any more words. I have taken your survey and give it a 5-star rating so don’t make me spend time writing more words. More

by carbear Verified Customer Verified Customer

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Eddie G made everything super easy in service.Didn't Eddie G made everything super easy in service. Didn't have to wait and my car was ready on time as promised. And delivered freshly washed, inside an Eddie G made everything super easy in service. Didn't have to wait and my car was ready on time as promised. And delivered freshly washed, inside and out! More

by primetime Verified Customer Verified Customer

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The service department and the staff are always so kind, professional, and try their best to help or solve your problem. It is a real pleasure to deal with AUTOHAUS!!!!!!! professional, and try their best to help or solve your problem. It is a real pleasure to deal with AUTOHAUS!!!!!!! More

by RGINZ Verified Customer Verified Customer

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Good process given the current pandemic. I was able to schedule service to meet my availability. I was able to wait for the service to be fully completed. One improvement opportunity: it would be nice to schedule service to meet my availability. I was able to wait for the service to be fully completed. One improvement opportunity: it would be nice to have a waiting area outdoors. Some space partitioned off in the parking lot. More

by KENMEYERS0 Verified Customer Verified Customer

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Quality service from Eddie Garcia at a reasonable price. Eddie is always great at scheduling me for service when I want it and completing it on a timely basis. Eddie is always great at scheduling me for service when I want it and completing it on a timely basis. More

by BOB Verified Customer Verified Customer

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Oleg Shmuylovskiy - Sales- Total commitment to his customer's needs Eddie Garcia - Service - Always professional and knowledgeable A pleasure to visit this Dealership - each and every time customer's needs Eddie Garcia - Service - Always professional and knowledgeable A pleasure to visit this Dealership - each and every time More

by R.FARINO@ATT.NET Verified Customer Verified Customer

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Mechanical excellence coupled w Great Service You would expect the AOE mechanics to know their Mercedes product, and their Service Team to be efficient and friendly. Cindi arranged for my loaner You would expect the AOE mechanics to know their Mercedes product, and their Service Team to be efficient and friendly. Cindi arranged for my loaner while Eddie was setting up the B1 Service and making certain it was ready by 5 PM which he did! More

by DMYOHE Verified Customer Verified Customer

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good experience Service department is always very busy. They kept my car all day for a B scheduled service? I didn't pick it up after 5 because of the tornado warnin Service department is always very busy. They kept my car all day for a B scheduled service? I didn't pick it up after 5 because of the tornado warning. I know Eddie will always be polite, professional and efficient no matter how busy he is year after year. Also the woman greeting me when I pull in to the garage is always very pleasant and understanding :-) More

by MICHW96 Verified Customer Verified Customer

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Good experience. Provided and accurate estimate of time to do the work. Called with updates. Didn’t try to up sell services. Overall, very pleased. to do the work. Called with updates. Didn’t try to up sell services. Overall, very pleased. More

by ANNEBOATWATERS Verified Customer Verified Customer

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Annual vehicle service I have had my service done at AutoHaus since we bought the vehicle in 2006 and for most of that time Eddie Garcia has been the service rep and done an I have had my service done at AutoHaus since we bought the vehicle in 2006 and for most of that time Eddie Garcia has been the service rep and done an excellent job but I thought this time the level of service was not as good as in the past. I decided to use Auto Haus for recommended tire replacement since I had the vehicle in for annual service and they gave me a loaner to use. ( For many years, I used other services for tire replacement because Auto Haus did not offer this service.) I probably should have used COSCO since they were significantly cheaper and were able to get the job done in one day where Auto Haus had to order the tires and then there was an additional delay when the tires had to go through the alignment process. In addition, when the vehicle was finally ready and I picked it up and drove away the "check engine" light went on and I had to bring it back twice for this problem and it never was fixed; although Eddie told me that it was probably due to the engine oil being dirty when it was changed which set off the sensor. He told me that I should drive the vehicle for 30 days before I bring it back so I hope he is right since I don't want to go through the added expense and inconvenience of having to bring it back to change out the sensor. It would seem to me that this problem could have been avoided had the mechanic been more careful when changing the oil but I am no mechanic and have to rely on the quality of work done in the shop. More

by JEDPOOCHIE Verified Customer Verified Customer

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