Ed Rubenfeld | Page 35

Customer Service Customer service is always excellent. They are very friendly and work with you at all times. They do not try to sell you services you really do not ne Customer service is always excellent. They are very friendly and work with you at all times. They do not try to sell you services you really do not need, like in other dealerships. More

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Excellent Service This is my 5th Lexus with the Craig Zinn Automative Group and everyone involved in the sales process have never disappointed. They have gone above and This is my 5th Lexus with the Craig Zinn Automative Group and everyone involved in the sales process have never disappointed. They have gone above and beyond to make the purchase of my new Lexus an enjoyable experience. More

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Professional They qualified enough to speak with the customer and service manger drove my car by himself when I asked him for something in my car They qualified enough to speak with the customer and service manger drove my car by himself when I asked him for something in my car More

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Excellent Service Always professional and courteous. Class Act Service Manager and Staff. Service Manager Ed and Service Advisor Javel are very personable and make sure Always professional and courteous. Class Act Service Manager and Staff. Service Manager Ed and Service Advisor Javel are very personable and make sure the job is done correctly and to my satisfaction. More

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Excellent service I received excellent service from beginning to end! Ed Rubenfeld was extremely helpful!i would come back here without any hesitation at all. Very happ I received excellent service from beginning to end! Ed Rubenfeld was extremely helpful!i would come back here without any hesitation at all. Very happy More

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Incomplete service My second time visiting the dealer for the same issue and it wasnt resolved. Just have to change a little part thats no working and they didnt. Ed was My second time visiting the dealer for the same issue and it wasnt resolved. Just have to change a little part thats no working and they didnt. Ed was very helpful he tried to help me but even his request was avoid. Unbelievable More

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ONLY THE BEST WILL DO - LEXUS OF NORTH MIAMI ONLY THE BEST WILL DO AND THAT'S WHY I SELECT LEXUS OF NORTH MIAM. EVERYTIME THE ENTIRE STAFF IS NUMBER ONE* THEY MAKE THE DEAL HAPPEN** VAL MCKEN ONLY THE BEST WILL DO AND THAT'S WHY I SELECT LEXUS OF NORTH MIAM. EVERYTIME THE ENTIRE STAFF IS NUMBER ONE* THEY MAKE THE DEAL HAPPEN** VAL MCKENZIE HAS BEEN MY SALES PERSON FOR MANY YEARS. HE IS NO 1*** MATTHEW SILVA BUSINESS MANAGER IS VERY PROFESSIONAL TO EVERY DETAIL**** IT'S ALWAYS A PLEASURE DOING BUSINESS WITH THEM EVEN IF YOU SHOPPED THE REST, GO TO THE BEST--LEXUS OF NORTH MIAMI. YOU WILL ALWAYS BE A SATISFIED CUSTOMER**************************** #1 More

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Excellent experience with Miguel and the agency Miguel was a real professional helping me purchase a car, no pressure, no hurry and great advice. By far the best experience I have had purchasing a Miguel was a real professional helping me purchase a car, no pressure, no hurry and great advice. By far the best experience I have had purchasing a car. Also the rest of the team was a pleasure to work with. 100% recommended. More

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Best service year in snd year out My husband and i purchased two Lexus in 2010 and only have them serviced at Lexus of North Miami. We totally trust and receive the best service from E My husband and i purchased two Lexus in 2010 and only have them serviced at Lexus of North Miami. We totally trust and receive the best service from Ed and his team I always say that i will return to buy another Lexus from this dealership bc of the great service we receive from the Service Dept More

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Stupefyingly horrid service dept The service dept. experience is horrid since they mainly work off of commission and, thus, relentlessly try to sell unnecessary services. For example The service dept. experience is horrid since they mainly work off of commission and, thus, relentlessly try to sell unnecessary services. For example, without actually inspecting each item, they tell you to replace your windshield wipers, a/c air filter, & engine air filter even when they have all been replaced only a few months ago. The technical/mechanical knowledge of all the service advisors is just about zero since they are essentially salespeople. In the unfortunate event you must utilize the service dept, stay away from Harvey Gonzalez and Bobby Rahmani in particular. And if you think the service manager, Ed Rubenfeld, will help you with any disputes with your service advisor, think again, as all he thinks about is getting higher commissions as well. Any shady behavior is encouraged by upper management since the dealership is expensive to operate (those "free" amenities need to be paid for somehow) and relies on profits from Toyota of Hollywood to stay afloat. Lexus corporate (Lexus Customer Assistance Center 1-800-255-3987) is inundated with customer complaints from this dealership, so make sure to open a case when you are mistreated. Hopefully, Lexus corporate will someday get the picture concerning the irreparable damage this dealership is inflicting on the Lexus brand. Back when this business was known as Countyline Lexus at its old location (Hollywood, FL), it was an amazing dealership with a service dept. that treated its customers with respect. Now, do yourself a huge favor and drive up to JM Lexus. I drive about 30 miles each way to JM Lexus to get my vehicle serviced, even though I live about 3 mins away from Lexus of North Miami. A few of the honest service advisors at JM I recommend are Bob Boumel and Chris Margolis. This review is based on a decades' worth of owning/servicing several Lexus models at several Florida dealerships. More

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