Ed Rubenfeld | Page 13

Exceeded My Expectations My 2003 Lexus SC430 ( Florida Car )was brought to North Miami Lexus for an AC failure. The diagnosis was Leaking Evaporator Core, one of the most difficult and time consuming rep Car )was brought to North Miami Lexus for an AC failure. The diagnosis was Leaking Evaporator Core, one of the most difficult and time consuming repairs to be made on an SC430, requiring the entire dashboard and steering column to be removed. Throughout this entire one month repair process my Service Advisor Semon Mor and Ed Rubenfeld Service Manager, offered unmatched Customer Service and Support. The final result and AC Performance has Exceeded My Expectations. Robert Westfall More

by RHW500 Verified Customer Verified Customer

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Great and profesional service. Mr. Semon the adviser .courteous and proffessional. The service was swift. Mr. Semon the adviser .courteous and proffessional. The service was swift. More

by aloneuno Verified Customer Verified Customer

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Lexus of NMB has been my dealership for at least 10 years and has never let me down once. Whether it is the knowledgeable staff at the service department, or the friendly people at the lease department, they and has never let me down once. Whether it is the knowledgeable staff at the service department, or the friendly people at the lease department, they are all great! More

by jackrobertojalvo Verified Customer Verified Customer

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Barry service was great, staff is very friendly even the delivery driver and service advisor. This is why I keep coming back to Lexus. I will never buy another car that’s not a Lexus delivery driver and service advisor. This is why I keep coming back to Lexus. I will never buy another car that’s not a Lexus More

by WALLY166 Verified Customer Verified Customer

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Amazing! Going to do my service is always a great experience, comfortable, and everyone is very welcoming Going to do my service is always a great experience, comfortable, and everyone is very welcoming More

by ingrid Verified Customer Verified Customer

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Great service Bobby is the best. . Would recommend the service there to all of my friends. . Would recommend the service there to all of my friends. More

by sanfordsimon Verified Customer Verified Customer

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Very efficient and the waiting time was very acceptable. Amenities are also excellent. Everything was efficient and modern. Amenities are also excellent. Everything was efficient and modern. More

by dek0 Verified Customer Verified Customer

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Bobby is always personable and professional. I waited for my car to be serviced in the waiting area and once it was done, Bobby called and said, "you're car is ready." I waited for my car to be serviced in the waiting area and once it was done, Bobby called and said, "you're car is ready." More

by mrwheeler30 Verified Customer Verified Customer

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Review: I left Lexus of North Miami feeling deeply disrespected, financially burdened, and—frankly—taken advantage of as a woman. My experience began on May 21, when I brought my vehicle in due to disrespected, financially burdened, and—frankly—taken advantage of as a woman. My experience began on May 21, when I brought my vehicle in due to a warning light. What followed was a string of inconsistent, implausible explanations and a total lack of professionalism from the service team. First, I was told that my car had been tampered with or broken into, with no concrete evidence to support the claim. Then the story shifted—I was told the damage may have come from driving through a puddle, another absurd theory that was never substantiated. Despite my repeated efforts to get clarity, my car sat at the dealership for over two months, during which I was left without a vehicle and with no consistent updates. Then came the most shocking part: I was told my engine was I needed to be replace my engine—a job quoted at $10,000. I filed a claim with my major insurance company, who denied it not once but twice, relying in part on the dealership’s vague and unsupported diagnosis. I was devastated—emotionally and financially. The service staff showed little to no empathy, offered no real explanations, and treated me with condescension and indifference throughout the ordeal. As a paying customer—and as a woman—it felt like I was being dismissed, manipulated, and taken advantage of at every turn. Then, nearly two months later, The car was miraculously "fixed" with just a can of oil. After being told I needed a new engine, I was suddenly expected to accept that the issue was resolved by simply topping off fluids—with no apology, no acknowledgment of the stress and financial strain caused, and no accountability for the completely inaccurate diagnosis. Lexus as a brand is supposed to represent quality and trust. Sadly, this dealership failed to uphold either. I hope this review serves as a warning to others and a call for Lexus of North Miami to reevaluate its standards—both in how it treats its customers and how it trains its staff. More

by mindirothkopf Verified Customer Verified Customer

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Lexus of north miami took care of the problem and responded diligently to all challenges that presented responded diligently to all challenges that presented More

by jessenfeld Verified Customer Verified Customer

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