Ebrima Jallow | Page 4

Great Experience with Sales - had a service related issue As a long time Toyota owner/family, I was initially happy with our recent purchase of a 2019 Highlander with all the bells and whistles. Our sales pe As a long time Toyota owner/family, I was initially happy with our recent purchase of a 2019 Highlander with all the bells and whistles. Our sales person - Ebrima - was great and super responsive/easy to work with. He also took time to personally help us with a service issue. Specifically, upon delivery of the vehicle and a detailed inspection at home, we noticed the panoramic moon roof cover was "wrinkled". We hadn't noticed previously as the cover was in the wide open position when we picked the vehicle up and we were understandably more concerned with the briefing/instructions we received about the various vehicle features. Anyway, after three trips to the dealer, our problem has been (mostly) resolved. There is still a wrinkle and some dimples in the cover, and it now makes a "crinkling" noise that it didn't prior to the service/cover replacement work being done. But it does look better than it did. My issue really stems from the treatment we received from the service department (I won't name names - I've already done that with Maplewood Toyota management). Anyway, from conflicting stories re., how moon roof covers are supposed to look in new vehicles, to being told we'd be responsible for taking the issue up with Toyota corporate if it couldn't be resolved locally, to a seeming dis-respect for the time we'd put into the multiple trips to and from our home to the dealership and the need to return the courtesy vehicle provided us asap as the dealer was "desperately short of rental cars" (which frankly was not my problem)...it just took all the joy out of a new vehicle purchase - thus the reason for my 3 star rating. As a long-time and repeat Maplewood Toyota customer I expected better. More

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wonderful service Surprised by all the people that helped get our car and our sales representative was great. Looking forward to learning more about the car and driving Surprised by all the people that helped get our car and our sales representative was great. Looking forward to learning more about the car and driving a hybrid. More

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Great sales service Quickly helped me replace my old vehicle. They picked out pretty much exactly what I was looking for on the first try. I am very happy with my purchas Quickly helped me replace my old vehicle. They picked out pretty much exactly what I was looking for on the first try. I am very happy with my purchase. More

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Toyota Highlander routine service The service was thorough and as advertised. I showed up at noon for a 12:00 appointment and the vehicle was finished in just over an hour. They were The service was thorough and as advertised. I showed up at noon for a 12:00 appointment and the vehicle was finished in just over an hour. They were polite and when over the things covered by their service thoroughly. More

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Customer service Ebrima did a fantastic job with top notch custom service. We purchased two vehicles from him within a month!! He's very personal and understanding t Ebrima did a fantastic job with top notch custom service. We purchased two vehicles from him within a month!! He's very personal and understanding to your needs! More

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