Dwayne Callaway | Page 9

Service Staff was helpful and friendly. Promptly informed me of a problem I was having. Identified it and fix it quickly. Checked for me and found out it wa Staff was helpful and friendly. Promptly informed me of a problem I was having. Identified it and fix it quickly. Checked for me and found out it was covered so I didn’t get charged. More

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Very thourough The service department was very customer friendly. They kept me informed as to what was being done and didn't stop until the problem was identified. The service department was very customer friendly. They kept me informed as to what was being done and didn't stop until the problem was identified. More

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Service rep took care of issue at the service bay!!! Dwayne Callaway took care of the recall issue right on the service bay, by doing the software update while I stood there. He took care of an issue in Dwayne Callaway took care of the recall issue right on the service bay, by doing the software update while I stood there. He took care of an issue in 5 minutes instead of dropping the truck off and getting it back between 1 and 4 hours later. Thanks for the great service Dwayne!!! More

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Fixed Airbag Recall A great service shop at this dealership. Terrific people and great service. The shop is clean and neat. The staff is super friendly. The job was c A great service shop at this dealership. Terrific people and great service. The shop is clean and neat. The staff is super friendly. The job was completed on time. More

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Great service department! I'm never pushed into a service that I don't want it need. I'm confident in their assessments of my Ford Edge's maintenance. I'm never pushed into a service that I don't want it need. I'm confident in their assessments of my Ford Edge's maintenance. More

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Still no car................... Kimberly Was told would probably take 2 days. Here we are on day 4, and i still have NO CAR, or any diagnosis yet. On top of that, my so called warranty.. we Was told would probably take 2 days. Here we are on day 4, and i still have NO CAR, or any diagnosis yet. On top of that, my so called warranty.. well they fail to mention you have to pay the diagnostic fee. (Not a small fee)And if there is nothing wrong with the car, you still have to pay that charge. I had my car looked at my another service shop before bringing it to Phil Long Service. In my honest opinion,, i know what is wrong and am just going to see if they state the same thing. Should of stayed at my trusted mechanic. However i have a warranty.. But who knows if Ford will cover it anyway as i was told. We diagnosis it, and then we see if its a covered item. Oh come on. I have the book. They also wanted an extra diagnosis fee just to look at my passenger seat sensor. (Same story.. may or may not be covered.. could be any number of things.. we will charge you a fee to look at it) Unreal.. And still i wait for a referral check for sending someone else to buy a car there. Frustrated on so many levels. More

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Service Dwayne is great to work with and honestly the only reason I keep coming back to this dealership. I like how he deals with his business and me as a cu Dwayne is great to work with and honestly the only reason I keep coming back to this dealership. I like how he deals with his business and me as a customer. More

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C-Max Recall Having been informed there was a safety recall on the electrical "plug in" rechargeable part for my hybrid I was eager to get this done. Having this Having been informed there was a safety recall on the electrical "plug in" rechargeable part for my hybrid I was eager to get this done. Having this done at the dealership I have used for 20 years seemed the obvious choice. However after several attempts for information it seemed prudent to try Phil Long Ford on Wadsworth in Littleton, Colorado. My car presented a few challenges but Dwayne kept me informed, was extremely pleasant and professional, and got my car to recharge correctly and hold the charge. This included reprogramming. Thanks, Dwayne and Phil Long Ford! More

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Regular guy with new F-150 Went above and beyond to get the truck I wanted Tammy the salesperson was great and mr lee in finance got the payment I wanted Went above and beyond to get the truck I wanted Tammy the salesperson was great and mr lee in finance got the payment I wanted More

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Terrible experience and SHODDY workmanship-DO NOT recommend! I had to take my 2015 Ford Edge to another dealership ( Freeway Ford ) and pay out of my own pocket - almost $250! to fix an issue caused by the h I had to take my 2015 Ford Edge to another dealership ( Freeway Ford ) and pay out of my own pocket - almost $250! to fix an issue caused by the horrible technicians at Phil Long Ford. They failed to tighten the right front frame bolt despite having it at the dealership for a month to replace the steering gear. They finally released it to me basically "giving up" on figuring out what was causing the noise. Also when I picked it up from them it needed a front end alignment which I did at Goodyear and pretty much had a flat tire which I also got fixed at Goodyear. So unacceptable! I took it to the other dealership and it was fixed within hours. Phil Long's lack of attention to detail caused me much expense and hassle. Dwayne was helpful and kept me in the loop as much as he could ( it's not his fault the techs are clueless) and I appreciated being able to get a loaner when I left care there . Other than those things..... TERRIBLE experience!!! More

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