"Dustin was very professional and kind! I had called ahead..."
Dustin was very professional and kind! I had called ahead of time to test drive a vehicle and was happy to see Dustin had it ready and warmed up as soon as we arrived unlike the dealership I had been to before. Dustin didn't make me jump through hoops and didn't try to convince me to buy a vehicle not in my price range. I was very happy with my service from both Dustin and Vanessa ! Thank you all so much and I love my Mitsubishi rvr!
"Dustin was amazing from the get go. He was honest,..."
- Kaitlyn Stark
Dustin was amazing from the get go. He was honest, knowledgeable and helped us find the perfect vehicle to suit our lifestyle. We showed up at 8pm and he didn’t once make us feel rushed and answered all the questions we had. He went out of his way for my husband and I, and showed us all the features of the SUV when we were picking it up. We will highly recommend Dustin to everyone!
"Made it easy for me to come in and test drive, and were..."
Made it easy for me to come in and test drive, and were efficient with paperwork once I made my decision. I felt taken care of and know I got a great deal. Dustin & Mike were both easy to deal with. Dustin was professional, friendly, and knowledgeable through the process.
"Dustin was excellent! However, the dealership (used) was..."
- Madison Drescher
Dustin was excellent! However, the dealership (used) was very busy that day and obviously understaffed, we had to wait and stand around quite a bit.
"Fantastic first time car buying experience!"
This was my first time buying a vehicle and Dustin was extremely helpful and friendly. When I got to the lot, he sat me down, spoke with me, and once I asked for a test drive, he cleared off and pulled the car around for me while I waited in the warm office. After the test drive he went over financing with me, and made sure that I had a clear understanding of everything he had went over before I made any decisions.
Dustin, and the entire team I dealt with at Northway Ford Lincoln seem to be exactly the type of trustworthy, welcoming people you would want to be dealing with when purchasing a vehicle. When it eventually comes time for me to get another car, I would happily return to them.
"Hands down the best customer service I have received "
I bought my 2018 Ford Escape at Northway Ford Lincoln in November 2019. My husband and I arrived on a Sunday afternoon ( thank you for being open on Sundays) to check out the used lot for options on a smaller SUV. We had previously looked online but decided physically checking them out seemed like the best option since I was very undecided. Shortly after arriving in the lot we were greeted by Dustin. He was professional yet down to earth so we felt comfortable with him. Having someone you can be honest with makes or breaks a sale in my opinion.
Dustin was very helpful and quick to answer any questions we had and believe me I had a lot of questions. We started in the office with my basic wish list to find a starting point. After each test drive he took our likes & dislikes and found the next best option for me to test drive. Not once did he get frustrated with me even after I was still not sure what I wanted after driving 4 different SUV’s. I noticed it was approaching their closing time but I feel it didn’t matter to Dustin as I never seen him look at a clock the whole time we were there. I think when he walked out into that yard that day he committed to me as a customer regardless of time which was very nice to see these days. Once I decided on the Ford Escape he explain the rest of the process with paperwork etc. and made sure I was taken care of before leaving. The day I picked up my vehicle Dustin came in just so he could show me the vehicle option, it was his day off. Now that is going above and beyond since I had already purchased the car. Some may say “What would he gain from that”? I say “ customers for life.“
"Pleasant buying experience"
I bought my 2017 Mitsubishi at this dealer and dealt with Dustin. I drove 101Km and I'm glad I did. He was great and very patient and took the time to answer all our questions. I had many questions as this was my first time buying a car. My overall experience was great, from the moment I called the dealer and spoke to Dustin to closing the deal. All the info I was given was accurate and transparent. I am very pleased with my car and glad to have dealt with Dustin. Very good customer service and very diligent people. I highly recommend.
"Very friendly, helpful and quick to answer any questions...."
Very friendly, helpful and quick to answer any questions. Was eager to keep us a customer. It was a good experience and would recommend buying to anyone looking for a vehicle!
"I a superb experience buying with Northway Ford Lincoln"
I was looking for a sedan online and found the car that I needed. Dustin made sure I was satisfied with my purchase during the whole process. A charming and regardful person, indeed. Thank you.
"Will shop here again when its the right time"
Dustin let me test drive all the vehicles I wanted. It didn't end up working out, but I'd recommend Dustin to anyone. He is nice, patient and helpful.