Dru Bradford

I didn’t understand anything they were doing everything back and forth between 4 to 5 different people, I was never asked to be waited on when I entered the showroom, so I left and came back a second time, back and forth between 4 to 5 different people, I was never asked to be waited on when I entered the showroom, so I left and came back a second time, the salesperson was a black girl, very nice but not knowledgeable as though it was her first customer, she was very polite but she was trying to show me a vehicle on a lap top to no success so she kept going from office to office trying to get a vehicle on a computer. I was in the dealership for 4 hours, I am 71 year old widow, due to have. Spinal Fusion surgery, I was mentally exhausted from all the stress and confusion of all the different employees waiting on me. I came in to get a fair trade on my 2023 Honda Accord Touri g Hybrid, I had the Title which meant my vehicle was paid for. I left borrowing $23,000 that should verify that I was not given an honest trade There were things added to the deal that were in no way needed and I was paying for them. No salesperson went out to the HondaCR-V 2026 I had traded for came outside and opened the doors and explained how any of the equipment was operated I left the dealership got a few miles away and got into a severe thunderstorm, on Hwy in Decatur,AL raining so hard I couldn’t see the lines , in heavy traffic I had no idea how to turn on the defroster or the wipes on the rear windshield from hwy I entered I65 toward Huntsville with road construction underway, I felt like I was not in control of the car because I had not been informed of any operations. I had calmed down from the confusion at the dealership and looking baoat the sales contract realized I had been charged for service contracts that were not necessary. I returned to the dealership and asked for my car back and cancel the sale, I was told that was not an option and my car had already been sold, the sales manager removed $6,500 from my sales agreement I was told those were the only options available for removal So I was charged for things that were unnecessary. I called the Sales Manager and he told me to do whatever I felt necessary and hung up the phone! Sad when making a sale is taking advantage of individuals, they’re only interested in making their self earn money and a feather in their cap at the buyers expense! More

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Everyone at this Honda dealership made me feel welcomed and interested in making me a deal. I previously went to Honda in Huntsville and they didn’t seem too interested if I bought a vehicle or not. Throug and interested in making me a deal. I previously went to Honda in Huntsville and they didn’t seem too interested if I bought a vehicle or not. Throughout the next week I began researching vehicles again. I was stuck on Honda or Toyota. My husband suggested we go to Decatur to Honda and then Toyota next. Test drive different crossovers/SUVs to decide what I really wanted. Regardless what I decided on, I wanted a white vehicle with gray interior. However, when I walked inside the dealership, a red SUV caught my eye. I asked my husband, “What is that?” He said a Pilot and I didn’t believe him….it looked different. I was in love and I never really cared about how a vehicle looked as long as it would get me where I was going without any problems. Did I mention that I have never wanted a red vehicle in my years of buying them? I love my new ride! Thanks to all the staff for making this lady happy! My grandkids love it, and other family members. My sister just got a Toyota 4 Runner and having regrets. She said, a Honda Pilot Trailsport will be her next ride. Thank you More

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We had a great sales woman and she made sure we got what we wanted. we wanted. More

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The service department is great, but the sales department is shady. They add an extra 3k to the price for paint, windshield and key replacement for one year. is shady. They add an extra 3k to the price for paint, windshield and key replacement for one year. More

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Dru my salesman was outstanding she answer all my questions and concerns about the vehicle and explained it to me and she was patient with me and not pressing me into it and the financial Jesse and L questions and concerns about the vehicle and explained it to me and she was patient with me and not pressing me into it and the financial Jesse and Lane was outstanding to. The overall team at Decatur is great and friendly. This is why I drive a hour to Decatur this was my second vehicle I bought from Decatur and the third that my family has bought but the other one was bought at the Huntsville location but Dru work with us in that one too she located it for us and we went to Huntsville to purchase it and we received the same service in Huntsville it's well worth my drive to be treated as family More

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Great dealership, purchased a new ridgeline. They found the one we wanted at another dealership, picked it up and delivered it to our home. I would highly recommend this dealership. They found the one we wanted at another dealership, picked it up and delivered it to our home. I would highly recommend this dealership. More

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They made sure I got exactly what I wanted and it felt like a family like a family More

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Very nice people. They were so helpful and understanding to our needs. We highly recommend them They were so helpful and understanding to our needs. We highly recommend them More

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This is my second vehicle purchase from Shottenkirk in Decatur. The first time I worked with Raleigh and she was awesome! This time I worked with Raleigh and Dru and together they were fantastic! I would Decatur. The first time I worked with Raleigh and she was awesome! This time I worked with Raleigh and Dru and together they were fantastic! I would recommend them to anyone looking to purchase a new or used vehicle. More

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They always are looking to help you and get you what you need and are looking for in a vehicle, we have now purchased 3 vehicles from them and every one was a smooth transition and they was very helpful. 10 need and are looking for in a vehicle, we have now purchased 3 vehicles from them and every one was a smooth transition and they was very helpful. 10/10 recommend this dealership. More

by LHANCOCK2010.LH Verified Customer Verified Customer

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