Drew Ricci

Great service, punctual, all scheduled maintenance programs accomplished. Also was necessary as a customer to receive the expected services timeline what services should be done next. Thank you! programs accomplished. Also was necessary as a customer to receive the expected services timeline what services should be done next. Thank you! More

by rcunni3100 Verified Customer Verified Customer

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The service staff (Alisha, Sam) were friendly, efficient, professional. The service dept manager (Drew) listened to the issue on my car and acknowledged the possibility of a defect in the wiper post (that professional. The service dept manager (Drew) listened to the issue on my car and acknowledged the possibility of a defect in the wiper post (that broke and needed to get replaced) with a $100 credit towards the labor part of the bill. I only gave 4 star rating because of two reasons: 1. I still believe that the wiper post (made of stainless steel should not just simply break when unscrewing the bolt off it 2. Your prices are very very very high - $460+, parts and labor, for replacing the wiper post You should fix the screen in the waiting area (below the VW lighten up logo) that's supposed to allow for picking accessories. It is currently serving as a large calculator. I tried unplugging it and plugging it back in and that reset didn't work. More

by bdeval Verified Customer Verified Customer

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Prices seemed high, appreciated the service and Drew was very helpful. Would recommend to others. very helpful. Would recommend to others. More

by JWP462 Verified Customer Verified Customer

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Thank you Michael for fitting me in the schedule to get my car serviced. I am so happy to be a customer here at Wellesley VW. my car serviced. I am so happy to be a customer here at Wellesley VW. More

by GEM_1974 Verified Customer Verified Customer

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The team at Wellesley VW are a joy to work with and always treat me as if I am a very important customer. always treat me as if I am a very important customer. More

by BARBBREEN Verified Customer Verified Customer

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Responsive and came up with a solution for service issue outside warranty that was beneficial to customer. outside warranty that was beneficial to customer. More

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Always happy with the service my car receives. 100% trust in the service department. The waiting room comfy with great treats. 100% trust in the service department. The waiting room comfy with great treats. More

by UTRUSTMETO Verified Customer Verified Customer

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Much better service than the dealer that is closer to my home. Thanks guys. xxxxxxx home. Thanks guys. xxxxxxx More

by matthewdavis Verified Customer Verified Customer

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Karl was courteous, efficient, knowledgeable and could explain in simple terms what needed to be done to our Golf and why. One of the reasons we have bought all of our VWs from Wellesley VW is that we kno explain in simple terms what needed to be done to our Golf and why. One of the reasons we have bought all of our VWs from Wellesley VW is that we know the service we will receive year after year will keep our cars running well long after the purchase. Please thank Karl and all the other, more invisible, people behind the scenes that make this happen. More

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They are honest about what services you need and not pushy about what is recommended pushy about what is recommended More

by ryanblopes Verified Customer Verified Customer

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