Drew Ricci

My service visit last week was great all around. Scheduling was easy, my estimate was clearly explained and my car was ready on time. The service staff there is always wonderful. Scheduling was easy, my estimate was clearly explained and my car was ready on time. The service staff there is always wonderful. More

by bw1 Verified Customer Verified Customer

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I love bringing my car to VW Wellesley for services. Alisha is always super nice, and always keeping me updated on my service. Alisha is always super nice, and always keeping me updated on my service. More

by GEM_1974 Verified Customer Verified Customer

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I just leased a VW Tiguan from Eric T. today and couldn't have been happier with my experience. He is really friendly, knowledgeable, and gave me a great deal. I usually dread when my leas today and couldn't have been happier with my experience. He is really friendly, knowledgeable, and gave me a great deal. I usually dread when my lease ends and having to deal with finding a new car, spending what feels like days at the dealership etc. but VW Wellesley made the entire process quick and easy. I went in on Tuesday and Eric T. helped me pick out a car and test drive it, and the finance manager, Eli, helped me with all of the paperwork in less than a couple of hours (which is record time from my experiences at other dealerships). I just picked up the car today, 2 days later, and the less than an hour long process was seamless! Meghan, the internet sales manager, was also a pleasure to work with. I've always gone to VW Wellesley for service, and Drew and Mike are both awesome to work with too. I highly recommend them all! More

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Very helpful, everything was completed as requested. Good experience picking up. Overall very positive experience Good experience picking up. Overall very positive experience More

by kirovs Verified Customer Verified Customer

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Friendly, always fits me in, in a timely manner. Explains things in a way I can understand it. Explains things in a way I can understand it. More

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The service was very efficient, and the staff was very friendly. Drew and Alisha are the best! They constantly kept me updated about the services and made me aware of any upcoming service recommendations. friendly. Drew and Alisha are the best! They constantly kept me updated about the services and made me aware of any upcoming service recommendations. I bought my Atlas Cross Sport from here in 2020. Even though I live in Leominster, I have continued coming here for service because of the great atmosphere and friendly staff. I appreciate everyone! More

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I took in my car for the regular oil change but it turned out that the car needed to have something fixed. Drew was extremely helpful and explained everything that needed to be done on the car. They had th out that the car needed to have something fixed. Drew was extremely helpful and explained everything that needed to be done on the car. They had the car ready on the day that they had promised to have it ready, which was much appreciated. Everyone that I interacted with was friendly and professional and I will be taking my car there for service as long as I will own it. More

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Team is helpful despite the many challenges with our car. They always try to help no matter what and we are thankful for that They always try to help no matter what and we are thankful for that More

by ESTELAORAMAS Verified Customer Verified Customer

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They are friendly and professional. For some reason, they did not call me until much later in the afternoon (I dropped my car off the evening before). I was told the service should be For some reason, they did not call me until much later in the afternoon (I dropped my car off the evening before). I was told the service should be done by 3pm and that someone would call if it would be later. I did not receive a call until after 5pm because they were washing the car at that moment. We made it to the dealership (20 minutes away) but did not talk with anyone. The car was not cleaned or vacuumed and there were black oily smudges inside and outside. None of these are a big deal but since you asked my opinion about the service, I will say that the people are nice, but I would be lying if I said that I had a wonderful experience when I picked up my car. More

by yumi.jones Verified Customer Verified Customer

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Friendly, responsive, and able to resolve and issue in Wellesley that the referred auto body shop had not been able to solve. Wellesley that the referred auto body shop had not been able to solve. More

by Local2Wellesley Verified Customer Verified Customer

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