Doug Gilmer
Doug Gilmer at Northside Lexus

Doug Gilmer | Page 16

Sr. Financial Services Manager

Northside Lexus

24222 Interstate 45 North
Spring , TX 77386

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4.8
163 Reviews

Dealership Experience

19 yrs

Industry Experience

34 yrs, 3 mos

4.8

163 Reviews

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163 Reviews of Doug Gilmer

May 08, 2020

Dealership Rating
Employee Rating

Car of my dreams! It was time for me to upgrade my car. Talked to Cristian on the phone and he worked with me to get a great car in my price range. I love my new RX35 More

by jmrmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cristian Craioveanu , Chase Fisher

May 14, 2020

Northside Lexus responded

Wow! We love helping people find the car of their dreams! Thanks so much, jmrmom! We are so happy that you are loving your RX! Please let us know if you have any questions about your Lexus. We're happy to help! We have great video resources on our YouTube channel as well: https://www.youtube.com/user/NorthsideLexus to assist with virtual learning. Stay safe and well!

April 30, 2020

Dealership Rating
Employee Rating

Over the top I’m a repeat customer. Who knew they would add the bow to my car when I took delivery?! Very nice touch to my recent visit. The whole process was s More

by Kathy Harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joseph Finley

May 12, 2020

Northside Lexus responded

Thanks so much! We appreciate you choosing Northside Lexus again and again. We will continue to do all that we can to keep you happily on the road in your Lexus! It is always a thrill to get the big red bow on top of a Lexus! I'm so glad we could make it special for you! Joe will be so pleased to hear you feedback!

April 28, 2020

Dealership Rating
Employee Rating

Great except for one thing The entire experience of dealing with this dealership is and continues to be awesome. However, there is one little thing that fell through the crac More

by LICHTMANIRV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Tosh , Barry Bartel, James Vu

Apr 28, 2020

Northside Lexus responded

Oh goodness, @LICHTMANIRV! That is definitely not the norm for us. We are so sorry to hear this happened. It is possible that your messages have gone to associates who have been furloughed due to COVID-19. That is no excuse, however, and we would definitely want to get your vehicle cleaned up for you when you are comfortable coming in. Thank you for letting us know about this and we look forward to making it right! Enjoy your RX350!

April 27, 2020

Dealership Rating
Employee Rating

My experience with Northside Lexus was great. The employees were helpful and answered all of my questions. Would definitely recommend and will be back in the future. More

by Michele
Recommend Dealer
Yes

Other Employees Tagged: Eric Fuller

Apr 28, 2020

Northside Lexus responded

Thanks so much for sharing your experience with us, @Michele! It is always our goal to give everyone the best shopping experience possible. We are so happy that you're happy!

April 26, 2020

Dealership Rating
Employee Rating

This dealership provided great service during the process of purchasing my car. I would highly recommend. I don’t live locally but they made the process very easy over text and phone. More

by mcmorries
Recommend Dealer
Yes

Other Employees Tagged: Nick Makrakis , Eric Fuller

Apr 28, 2020

Northside Lexus responded

Thanks so much, @mcmorries for sharing your experience with us! We are so glad that we made the trip a success for you! Stay safe and well! Your Northside Lexus Team

April 23, 2020

Dealership Rating
Employee Rating

Northside Lexus Experience Great experience at Northside Lexus. David, Nick, Doug and the rest of the team made our car buying experience very enjoyable and easy. We will defi More

by pbredthauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Makrakis , Bret Aldridge, David Trice

Apr 28, 2020

Northside Lexus responded

Thanks so much, @pbredthauer! We sure appreciate you shopping with us and hope that you enjoy your new Lexus! Stay safe and let us know if we can assist with any questions that arise as you get to know your new vehicle. Thank you again for shopping with us!

April 23, 2020

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Employee Rating

New car purchase We have been dealing with Northside and Westside Lexus for many years. First class in every way. Keep up the good work everyone. Stay safe. More

by NorthsideLexusLongtimeCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Driskill , David Trice

Apr 28, 2020

Northside Lexus responded

We are loving your user name: NorthsideLexusLongtimeCustomer! And loving that we are keeping you happy in your Lexus! Thank you for sharing your experience with us! Be safe and well! Your Northside and Westside Lexus Team!

April 16, 2020

Dealership Rating
Employee Rating

This is my 3rd car I buy with this dealership, my experience was always amazing whether it be a sales person or service department and my representative in the service department, all around great cu More

by LMCOURVILLE
Recommend Dealer
Yes

Other Employees Tagged: Nick Makrakis

Apr 23, 2020

Northside Lexus responded

Hi LMCOURVILLE! Thank you so much for continuing to choose Northside Lexus. We appreciate you shopping and servicing with us and will do all that we can to continue to earn the privilege of being your Lexus dealership. With much appreciation, Your Northside Lexus Team

January 02, 2020

Dealership Rating
Employee Rating

Beautiful dealership and great customer service Don Holifield was wonderful during our buying and delivery experience!! Beautiful new facility is on par with their great customer service! I love my More

by mmatheson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Holifield

Jan 02, 2020

Northside Lexus responded

Hi there! We are so pleased that Don took such great care of you and gave you a proper Northside Lexus experience! Congratulations on your new GX and thank you for your review!

December 24, 2019

Dealership Rating

Expedited help and emotional support Having a unique complicated personal situation , These men Barry Bartel, Chase Mock and Marcus Adkins Were supportive, helpful and found what More

by CJRN4GOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcus Atkins , Barry Bartel, Chase Mock

Jan 02, 2020

Northside Lexus responded

Hi Carol! Thank you for your positive review of Barry, Chase, and Marcus! We are so pleased to have made your car buying experience quick and easy! Welcome to the Northside Lexus family!

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