
Donna Houlahan
Service Director
Parks Ford Lincoln of Gainesville
3333 North Main Street
Gainesville, FL 32609
Dealership Experience
3 yrs, 11 mos
56 Reviews
Write a Review56 Reviews of Donna Houlahan
July 17, 2025
I was disappointed when my service man shrugged his shoulders & responded. I'm not the owner of hyundai. With a smirk on his face in response to my complaining about the failing factory paint job on my shoulders & responded. I'm not the owner of hyundai. With a smirk on his face in response to my complaining about the failing factory paint job on my hood. He said I should not file a claim.Because it was 99.9 % not going to get covered. I will never use your services again. I will never buy a Hyundai again because of my experience at this location. This is far from the first time i've had bad service here. I receive a notice in the mail that my paint may be covered by a new warranty i make an appointment the same week and I find out it's 6 months beyond. It's obvious, it's hyundais responsibility. What a frustrating experience, I actually thought you were going to do the right thing. I can't even believe you're asking my opinion. Look at the reviews about the paint. This is, after I had a failing engine and got stranded on the interstate. Another hyundai issue that was made my responsibility. Just wait until you break down.Don't do the right thing and have a recall?!?! I'm sure this we'll go nowhere and then I will be considered at disgruntled person, but whatever. I just want my hood to be painted by hyundai and have them pay for it because it is NOT because I have two hundred thousand miles on my car. I'm sure that will never happen. Thanks for reading. One more thing, I was one of the first appointments, I wanted to go sit down and he asked me to stay standing there while he figured out what he was trying to do. I eventually told him I was going to sit down, and to please come and get me for my signature. Ridiculous! More
Other Employees Tagged: Ari Flores
July 11, 2025
Parks Ford Lincoln has fast, friendly and affordable service. The Works service with oil change, tire rotation and vehicle inspection is a great value. service. The Works service with oil change, tire rotation and vehicle inspection is a great value. More
Other Employees Tagged: Cameron Tompson
April 12, 2025
Dependable Great communication Attentive Timely Friendly Always made me feel like my needs were important and foremost to her service experience communication Attentive Timely Friendly Always made me feel like my needs were important and foremost to her service experience More
Other Employees Tagged: Donovan Plank, Michael Muldoon
April 05, 2025
Great experience. Technician was very fast and service technician explained everything well. Will be back. Technician was very fast and service technician explained everything well. Will be back. More
Other Employees Tagged: Eric Duke, Cody Curtis, Levin Hickman, Carlos Montijo, Nick Burke, Brad Ford, Christain Butler, Gerald Acevedo, Michael Muldoon
March 12, 2025
I've always been happy with the service I received from the Ford dealership they explain things so I understand them and as soon as they figure out the problem they let me know what it is and they always t the Ford dealership they explain things so I understand them and as soon as they figure out the problem they let me know what it is and they always text me to give me an update on my vehicle and what's going on with it More
Other Employees Tagged: Bill Stoufer, Eric Duke, Cody Curtis, Levin Hickman, Nick Burke, Brad Ford, Cameron Tompson, Christain Butler
March 08, 2025
I purchased two Broncos, from Parks Ford Gainesville. Mike Archer, was my salesman. Mike was very professional and knowledgeable. George Plourde, in finance made the process very easy. Always a great exp Mike Archer, was my salesman. Mike was very professional and knowledgeable. George Plourde, in finance made the process very easy. Always a great experience whether visiting Service or purchasing a vehicle. More
Other Employees Tagged: Bill Stoufer, Matt Fortin, George Plourde
March 02, 2025
Excellent all the way around. Super courteous people! A totally positive experience. I can not remember the gentleman’s name but he is fairly new to the dealership and is of Cuban Super courteous people! A totally positive experience. I can not remember the gentleman’s name but he is fairly new to the dealership and is of Cuban descent!! More
Other Employees Tagged: Bill Stoufer, Levin Hickman, Zack Perkins, Donovan Plank, Carlos Montijo, Harold Valez, Cameron Tompson, Gerald Acevedo, Michael Muldoon
February 26, 2025
The service was top notch! They got me in a new car at the price I wanted and with great customer service. I would highly recommend this location. They got me in a new car at the price I wanted and with great customer service. I would highly recommend this location. More
Other Employees Tagged: Weir Alexander, Brooke Brower, Eric Duke, Rob Terry, Joseph Cox, Michael Archer, Zack Perkins, Lowell Lackey, Gerald Acevedo
February 24, 2025
I highly recommend mobile service to family and friends. This service was fast and convenient! This service was fast and convenient! More
Other Employees Tagged: Eric Duke, Cody Curtis, Levin Hickman, Zack Perkins, Donovan Plank, Carlos Montijo, Brad Ford, Michael Muldoon
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