Donald Duncan
Donald Duncan at Maplecrest Ford of Mendham

Donald Duncan

Parts & Service Director

Maplecrest Ford of Mendham

102 East Main St.
Mendham, NJ 07945

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27 Reviews
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27 Reviews

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27 Reviews of Donald Duncan

April 27, 2022

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Employee Rating

Enough is enough! !! Honestly I have had it. I purchased my first new car from Mendham Ford over 30 years ago and back then I would swear this was the best dealer. Toda More

by Nader1101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Tom Giordano, Donna Levey , Mechanics

Apr 28, 2022

Maplecrest Ford of Mendham responded

Dear Mr. Elbassiouny, Thank you for your comments, my apologies for your subpar experience at my store. I understand your frustration, I too am a consumer and appreciate great service. Unfortunately there are circumstances where we are unable to replicate situations when you are experiencing a concern, such as a noise while turning in 4x4-low in snow on a steep driveway. We try our best to diagnose problems but we are unable to dismantle a vehicle to search for a problem we are unable to identify. And with your extended service plan, Ford does not offer an open checkbook to fish around for problems ...

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Apr 29, 2022

Nader1101 responded

Dear Tom, First of all, check your records. It did take me 3 months to get an appointment. That was not an embellishment. Secondly, I have to listen to the sunroof every time I drive the car, but if no one test drives the car it’s difficult to replicate anything and plugging into a machine is not going to diagnose that. Regarding the brakes, when they squeal, to me that means they need to be replaced. I brought it in with them squealing and they are still squealing. I don’t appreciate when I ask a dealer to do something specific that I’m willing to pay for and they want to charge me for something else though. The sunroof has ...

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March 15, 2022

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I have had good luck with my vehicle purchases, I have purchased 7 cars here. More

by steve.w.micciche
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 15, 2022

Maplecrest Ford of Mendham responded

Hello Steve. Thank you for being a valued customer at Maplecrest Ford and for reviewing the dealership here on DealerRater. It was a pleasure assisting you recently. Hope to see you again real soon!

November 25, 2020

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We have been satisfied Maplecrest Ford customers for the past 23 years! We purchased our first minivan from Tom Giordano in 1997 and most recently purchased a Ranger from his daughter Emma. This dealersh More

by Frazier105
Recommend Dealer
Yes

Other Employees Tagged: Brett Frimmer, Emma Giordano , Jim Kane, Mike McCourt

July 01, 2020

Dealership Rating
Employee Rating

The staff and management team at Maplecrest Ford are the best! They worked hard to get the car I wanted and gave us a terrific deal. I would strongly recommend them and am extremely happy with the vehicle a More

by Seespotrun
Recommend Dealer
Yes
Jul 02, 2020

Maplecrest Ford of Mendham responded

Hello, thank you for your kind words and congratulations on your new vehicle! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

June 29, 2020

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Emma was incredibly helpful throughout the sales process. She was very knowledgeable, friendly and informative pre-sale. Post-sale, I decided to customize my new Ranger. Emma was a great resource for helping More

by Deksdad
Recommend Dealer
Yes

March 28, 2020

Dealership Rating
Employee Rating

Although we live almost 40 minutes from the Maplecrest location in Mendham we make it a point to get our Vehicles we’ve purchased or leased from them to be serviced at their excellent service department. More

by petegkelly
Recommend Dealer
Yes

Other Employees Tagged: Brett Frimmer

Apr 09, 2020

Maplecrest Ford of Mendham responded

Hello Pete & Jennifer, We're so pleased to hear that everything was completed to your satisfaction! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Take care and drive safe! Best wishes, Abriana Smith Sales Representative

January 30, 2020

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Came in with the little wife and worked with Micky Hendricks. He’s a great guy, honest shooter and was very helpful. Even after the deal was done he stayed with us and answered all our questions about More

by AlexandEmily
Recommend Dealer
Yes
Apr 02, 2020

Maplecrest Ford of Mendham responded

Hi Alex, We are happy to hear that you had a positive experience working with Micky! Our Staff works hard to go the extra-mile for our valued guests. Please let us know if there is ever anything else we can do for you! Take care and drive safe! Best wishes, Abriana Smith Sales Representative

February 21, 2019

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DISHONEST Where to start? Charged for repairs that were covered under extended warranty purchased from the dealer. Unable to perform correct repair after many, More

by Commerical vehicle owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Tom Giordano, Brett Frimmer , Mike McCourt

Mar 05, 2019

Maplecrest Ford of Mendham responded

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Mar 06, 2019

Maplecrest Ford of Mendham responded

Dear Dominick, Thank you for your review. After a two-hour face to face meeting with you, I'm honestly surprised at your takeaway, but now realize what a complete waste of time it was. Your statements of “caught in lie after lie” and accusation of "falsified mileage” reinforces my decision to not publicly address your comments. Your statements are in fact, lies. Maplecrest is powered by humans and we are not perfect. That said, WE DO NOT lie or deceive anyone, regardless of what you may think. During our meeting you mentioned every other Ford dealership within a 15 mile radius, stating you had done business wit...

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December 26, 2018

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Excellent sales experience! I was thoroughly impressed with my sales experience from start to finish. There was no pressure, All of my questions were properly addressed, I was s More

by 63Kurt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: James Skuraton

September 21, 2018

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Employee Rating

Wonderful customer service Was contacted to perform a test drive of the new 2018 Ford Expedition. An appointment was made conviently, i was reminded of my appointment via text m More

by Yellowsky9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Donna Levey, Olivia DeMattio

Oct 31, 2018

Maplecrest Ford of Mendham responded

Thank you so much for the very nice review of Maplecrest! Tell your friends about the test drive, it is going on through the end of the year. Drive safe! Sincerely, Marla Keenan BDC Manager

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