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Don Heck
66 Reviews
66 Reviews of Don Heck
December 06, 2019
Warranty work Don Heck in the service dept..did a great job taking care of the Explorer I brought in. It worked great with texting him to following up on the repair Don Heck in the service dept..did a great job taking care of the Explorer I brought in. It worked great with texting him to following up on the repairs on the Explorer. More
by Bruce
November 25, 2019
Brake light warning Don was very efficient taking care of my truck issue. I had squirrels get into the engine area and chew up some wires. He was able to get it repaired Don was very efficient taking care of my truck issue. I had squirrels get into the engine area and chew up some wires. He was able to get it repaired for a very reasonable price and get my truck back to me in a couple of days. The mechanics and techs there do very good work. I'm very happy to know that this was not a Ford or Ford truck issue. After 6 years of owning my truck, i have had almost no issues with it other than brakes and tires. The only issue I have with Ford is that my truck brakes make a terrible loud squeeking noise when I back out of my driveway. So far, there are no "fixes" for this problem. Please let me know if Ford comes up with a fix for this issue. More
by Mark
November 08, 2019
efficient I came in late in the afternoon without an appointment and was in and out under an hour, the service employees kept in constant contact with me concer I came in late in the afternoon without an appointment and was in and out under an hour, the service employees kept in constant contact with me concerning the service.. More
by Harriet
Other Employees Tagged: Eugene Katze
November 04, 2019
F-150 Service Work Don Heck and the team at Phil Long Ford in Lakewood has taken care of me for over 6 years on my F-150, So I expect nothing less. These guys are fare Don Heck and the team at Phil Long Ford in Lakewood has taken care of me for over 6 years on my F-150, So I expect nothing less. These guys are fare and excel at what they do. More
by CoreyA
October 23, 2019
Good service experience Advisor Don Heck was efficient and friendly. The vehicle was finished an hour before expected, which enabled me to complete some errands earlier in t Advisor Don Heck was efficient and friendly. The vehicle was finished an hour before expected, which enabled me to complete some errands earlier in the day. More
by Fnaess
October 23, 2019
Happy customer...... My vehicle was serviced in accordance with Ford's recommendation. The service was performed fast and friendly. My service advisors were Don Heck, Ja My vehicle was serviced in accordance with Ford's recommendation. The service was performed fast and friendly. My service advisors were Don Heck, Jamie Campbell, and Garry Warren, who kept me appraised of the progress. Thank you! More
by Don89044
Other Employees Tagged: Jamie Campbell , Garry Warren, Don Heck, Jamie Campbell, Garry Warren
October 15, 2019
Software update/oil change The quick lube and regular service department people were very courteous and helpful. The software update took 10 minutes and they did it right in the The quick lube and regular service department people were very courteous and helpful. The software update took 10 minutes and they did it right in the intake bay, The oil change at the quicklube lane took less than half the time that they quoted and was a great value!! I'll be going back!! More
by me
October 08, 2019
Customer service was the best! From the nice greeting I received from Gene when I entered the Quick Lane to the detail-oriented service I received from Joe, it was just an all-aroun From the nice greeting I received from Gene when I entered the Quick Lane to the detail-oriented service I received from Joe, it was just an all-around pleasant experience. I have not experienced a service department this pleasant or efficient in many years. More
by kbraun
Other Employees Tagged: Wayne Stegie , Eugene Katze
October 02, 2019
Great work and excellent customer service Staff is always welcoming as soon as I walk in the door. Service is quick and I do not ever feel pressured to get extra work done on my vehicle. Staff is always welcoming as soon as I walk in the door. Service is quick and I do not ever feel pressured to get extra work done on my vehicle. More
by Ryan Aaron
Other Employees Tagged: Steve Martindale, Dwayne Callaway, Gage Rhoden, Jamie Campbell , Thomas Comstock, Ivan Delgato, Robert Harris, Eugene Katze, Cody Meiden
September 29, 2019
Don was great. Don was extremely helpful and professional. He made my visit in to repair my Saturn very easy. He kept me updated on how the repairs were going. Th Don was extremely helpful and professional. He made my visit in to repair my Saturn very easy. He kept me updated on how the repairs were going. The mechanic was also great. He did a great job on my car. More
by Babs
Other Employees Tagged: My mechanic - I don't remember his name.
