Dominic Theodore
Dominic Theodore at Victory Toyota of Brook Park

Dominic Theodore | Page 35

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

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rated
362 Reviews

Dealership Experience

16 yrs

Languages Spoken

English English

not yet
rated

362 Reviews

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362 Reviews of Dominic Theodore

April 05, 2018

Dealership Rating
Employee Rating

Very pleasant I was waiting quite some time and the Lady ( unaware of her name) come up to me and went and checked on the status of my car. More

by THERESACALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 24, 2018

Victory Toyota of Brook Park responded

Thank you very much for your kind review, Theresa! We are happy to hear your experience with Dominic and our Service Department at Metro Toyota! We appreciate you!

April 03, 2018

Dealership Rating
Employee Rating

appointment for an oil change wasn't happy waiting 2 hours for just an oil change. Who ever scheduled which must have been the girls in the office should have let me know that yo More

by FORT52352
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 12, 2018

Victory Toyota of Brook Park responded

Thank you very much for your feedback. We are sorry that your appointment took so long. Please contact our Service Manager, Jim Wise, at your convenience so that we can discuss further. We appreciate you!

March 30, 2018

Dealership Rating
Employee Rating

25K service Dominic was very helpful in explaining what service was going to be performed. We are interested in leasing a car. While waiting for service to be More

by JKGSAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary "CAP" Capper

Apr 12, 2018

Victory Toyota of Brook Park responded

Thank you very much for your kind review! We are happy to hear your experience with Dominic and Gary "Cap" Capper! We appreciate you and look forward to assisting you when the time arrives!

March 29, 2018

Dealership Rating
Employee Rating

I always receive excellent service! I always receive excellent service at Metro Toyota. This is what keeps me coming back. Everything is done right the first time. Everyone is polite. More

by EMERALDANDJADE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 07, 2018

Victory Toyota of Brook Park responded

Thank you very much for your kind review! We are happy to hear your experience with Dominic and our Service Department at Metro Toyota! We appreciate you and your continued patronage!

March 26, 2018

Dealership Rating
Employee Rating

Oil change 2 hours for an oil change seems to be too long. I was offered a free oil change next time which was very customer friendly but it should not have com More

by matthds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Apr 07, 2018

Victory Toyota of Brook Park responded

Thank you very much for taking the time to write this review. With your feedback, we will look for ways to improve. We hope that you take advantage of your free oil change because we appreciate you!

March 23, 2018

Dealership Rating
Employee Rating

Great staff and Costomer service! I have had a great experience each time, their quick and are always polite. I enjoyed having coffee and catching up on homework while waiting for my c More

by CRAUTHAMELJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 07, 2018

Victory Toyota of Brook Park responded

Thank you very much for your kind review! We are happy to hear your experience with Dominic and our Service Department at Metro Toyota! We appreciate you!

March 21, 2018

Dealership Rating
Employee Rating

Excellent Service Explanation of service and parts needed Reasonable "wait time'. I'm a 'long time' customer, an have always been satisfied with the excellent and rel More

by CAHENNINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 07, 2018

Victory Toyota of Brook Park responded

Thank you very much for your kind review! We are happy to hear your experience with Dominic and our Service Department at Metro Toyota! We appreciate you and your continued patronage!

March 21, 2018

Dealership Rating
Employee Rating

Toms car Once again Metro did it again. In and out in 30 minutes. Best service department I have every dealt with and we have been there for 35 years and over More

by Schmiti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 07, 2018

Victory Toyota of Brook Park responded

Thank you very much for your kind review, Schmiti! We are happy to hear your experience with Dominic and our Service Department at Metro Toyota! We greatly appreciate your continued patronage!

March 19, 2018

Dealership Rating
Employee Rating

Quality keeps me coming back. I love my Toyota Camry and I love the exceptional customer service I can count on. My husband and I have found the people there to be knowledgeable, f More

by JUSTINEJACIMOVIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary "CAP" Capper

Apr 07, 2018

Victory Toyota of Brook Park responded

Thank you very much for your kind review, Justine! We are happy to hear your experience with Gary "Cap" Capper, Dominic, and our Service Department at Metro Toyota! We appreciate you!

Jul 13, 2021

JUSTINEJACIMOVIC responded

My husband recently passed and I am disabled. Dominic made arrangements to have my car picked up serviced and returned to me the same day. It means so much to have honest people that truly care and want to help.

March 04, 2018

Dealership Rating
Employee Rating

Friendly and professional. The dealership has given me prompt, courteous and professional service on every visit. I am very satisfied and will continue to do business with Metr More

by ford.donald7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Kosta Papagianis

Mar 08, 2018

Victory Toyota of Brook Park responded

Thank you so much for your kind review! We are happy to hear of your experience with Kosta, Dominic, and Metro Toyota! We appreciate you and look forward to seeing you again!

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