Dominic Difino

The service was smooth and easy. I spoke with the man who suggested the type of new tires I needed for my car and he ordered them. The recitation who installed the tires also had I spoke with the man who suggested the type of new tires I needed for my car and he ordered them. The recitation who installed the tires also had me notified about other service that was approaching which saved me from making additional future appointments.. I appreciate their help and ease of service More

by LITTLEDOC61 Verified Customer Verified Customer

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I had scheduled an airbag recall appointment several weeks ago to ensure the parts were available. When I arrived at the dealership, I added an oil change onto my visit. After two hours of waiting, they weeks ago to ensure the parts were available. When I arrived at the dealership, I added an oil change onto my visit. After two hours of waiting, they completed the oil change, gave me a list of other recommended services needed totaling over $2,000 and then told me the recall part was not in and I would need to come back in 1-2 weeks. No one called me prior to my appointment to tell me the part was not in and the service representative did not inform me that the part was not in when I arrived at 8 am. This was a waste of my time and I was extremely frustrated with the lack of communication. I honestly felt like I was being taken advantage of. Very disappointing as we purchased our vehicle at this location in 2014 and have had service done there for years. After all of this I had to pay in full for the oil change (zero discounts offered). All I was offered was an apology. More

by Steven Fernandez Verified Customer Verified Customer

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Dominic and the crew at Spitzer GMC were wonderful to deal with. Combine these guys with Dan in parts who is the best in Cleveland, and it’s the “ONLY” place to go when you need service on any vehicle- deal with. Combine these guys with Dan in parts who is the best in Cleveland, and it’s the “ONLY” place to go when you need service on any vehicle- More

by bestrex Verified Customer Verified Customer

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Staff was pleasant and processed my oil change efficiently, I just think that 2 hours for a scheduled oil is a bit excessive efficiently, I just think that 2 hours for a scheduled oil is a bit excessive More

by jkmvg Verified Customer Verified Customer

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Service was great. Employee was great. No complaints here Will definitely be back. Thank you. Employee was great. No complaints here Will definitely be back. Thank you. More

by MONICA40 Verified Customer Verified Customer

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I was very happy with Spitzer Buick on Brookpark Road, recently I ran into an issue with my car I had just purchased. Not only did they resolve the issue with my vehicle but they exceeded my expectations! recently I ran into an issue with my car I had just purchased. Not only did they resolve the issue with my vehicle but they exceeded my expectations!! I would recommend them to anyone!!!! More

by jchaps407 Verified Customer Verified Customer

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Quick to get an appointment and service, Good work and no pressure with upselling service offerings. Wasbkeptninformed and was provided a detailed report of the overall health of my vehicle. Now the Ugly. no pressure with upselling service offerings. Wasbkeptninformed and was provided a detailed report of the overall health of my vehicle. Now the Ugly.. Very expensive to have work done at any dealership now. And was shocked at the bill. I will need to find an independent repair shop going forward. Another concern is the fee for credit card payments via the service center. You would think they would have their own payment systems and avoiding the fees altogether. Remember to take cash or plan on paying another 5% of the total bill. More

by Davevaper Verified Customer Verified Customer

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Efficient and polite! !! Always a good experience! Been coming here for 10 years for service! !! Always a good experience! Been coming here for 10 years for service! More

by Wallace8678 Verified Customer Verified Customer

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Everyone nice and professional and helpful. Got car in early, got out early. All seems back to normal so experience is good. Thank you all Got car in early, got out early. All seems back to normal so experience is good. Thank you all More

by Kathy Verified Customer Verified Customer

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Very nice & friendly people. They make sure you are doing ok. They do very good work. They make sure you are doing ok. They do very good work. More

by CHARSROOM103 Verified Customer Verified Customer

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