Django Bruce | Page 9

I was very impressed with Django and his knowledge of the vehicle. I am a little disappointed with the way the maintenance package cost was glossed over. I probably would not have purchased the whole packa vehicle. I am a little disappointed with the way the maintenance package cost was glossed over. I probably would not have purchased the whole package if I had known their individual costs. More

by ed806 Verified Customer Verified Customer

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Having purchased dozens of vehicles in my life, including multiple vehicles in Florida as a Michigan resident, this was hands down the most difficult transaction due to mixed messages, poor communication, an multiple vehicles in Florida as a Michigan resident, this was hands down the most difficult transaction due to mixed messages, poor communication, and the inability and/or unwillingness of the dealership to do what it said it would do. Specifically, after telling me that they would not lose my business over the "Advantage" fee, they later indicated that they could not remove the fee. After telling me that they would deliver the vehicle, they claimed that they "legally" couldn't do so. Of course, there is no law prohibiting doing so. They subsequently indicated that they would pick me up and take me to the dealership to close the transaction and deliver the vehicle. They later were unable to do that either. Despite having never asked me how I would be paying for the vehicle, they refused to close the transaction if I was financing through a third-party lender and not through them. They refused to accept a cashier's check if the funds were from a third-party lender or if it required them to place a lien on the title for the benefit of that lender. After I then told them that I would pay via cashier's check or by wire transfer with no lender, I was told "You paying cash has really thrown us for a loop." Imagine that, when paying with certified funds becomes a problem because the dealer is upset they will lose out on the revenue stream from financing. All told, this was an incredibly frustrating transaction. As the current owner of a Lexus and having owned several in the past, this was not the experience I have come to expect from Lexus dealerships. Lexus of Sarasota fell well short of expectations. Based on this interaction, I cannot recommend them to others. I'm confident that Lexus of Sarasota will respond to this review by saying that this was a difficult transaction because I was an out of state buyer. I have purchased enough vehicles in Florida as a Michigan resident to know that there was nothing unique about my cash transaction. Hopefully, if the dealership responds they'll simply apologize by saying that they fell well short of expectations and that they wi review their processes in order to improve in the future. More

by 1993MSU Verified Customer Verified Customer

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I made an appt with Django the day before to look at a specific vehicle. When we arrived the Tesla was found to nearly out of battery, had a low tire which I have now found is a pinhole leak (which obviou specific vehicle. When we arrived the Tesla was found to nearly out of battery, had a low tire which I have now found is a pinhole leak (which obviously wasn’t fixed) and Django wasn’t working, even though he personally confirmed the appt with me the day prior, and had also not made a plan for anyone else to meet with us. We ended up dealing with Jon Taylor. As we proceeded we decided to purchase the Tesla, thinking They would repair the tire and charge the battery. We sign paperwork, prepare to leave, only to find that they didn’t detail the car because “we didn’t want to use the little battery you have left” and they claimed there was no leak on the tire (which was a lie). We also had absolutely no help switching the Tesla over to our ownership in the app, since it was still assigned to the old owner, which meant we couldn’t go to a Tesla Supercharger. We live over 100 miles away and 8% battery was going to get us there. Tesla said they normally take 3-5 DAYS to switch a previously owned vehicle over to the new owner, which normally wouldn’t be an issue. It was only an issue because your dealership failed to prepare the vehicle we had made an appt to come purchase over 24 hours in advance. The salesman, sales manager, and financing dept all said they wish they could help and it’s unfortunate Tesla was causing such an issue. Not one of them offered to help us in any way in the event tesla was unable to get us on the road that day. Luckily for us, Tesla has an amazing customer service team that was able to help due to us being stranded at your dealership. A deal that should have taken a couple hours took over 5 hours due to the issue of the battery not being charged. And now I’m having to replace a tire, even though I had your service Dept look at the tire and they assured me there was no leak and that it just hadn’t been properly re inflated after the wheel had been reconditioned. Extremely disappointed with our experience here. More

by Duerig.1 Verified Customer Verified Customer

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I found the follow-up to my inquiry via the internet to be very fast. Django made contact with me right away and was welcoming, easy going, knowledgeable and professional allowing for a stress free experie be very fast. Django made contact with me right away and was welcoming, easy going, knowledgeable and professional allowing for a stress free experience. I was relieved that there was no "hard sell" He worked at my pace. I also appreciated Scottie Best, Finance Leader. He was very nice and took the time to answer my questions and explain the process in detail. I feel I made the right decision to to Lexus of Sarasota. More

by vulcana888 Verified Customer Verified Customer

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Django Bruce was very helpful. He made the buying process less painful. Scotti Best was also very helpful and professional despite the sticker shock of add-ons to the vehicle purch He made the buying process less painful. Scotti Best was also very helpful and professional despite the sticker shock of add-ons to the vehicle purchase price. Looking forward to many years of excellent service from the dealership. More

by paul.marentette Verified Customer Verified Customer

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Upon arrival with my wife, who has Multiple Sclerosis, I met with Django first, explained that my wife had limited walking abilities and when I went to collect her from our car, 3 salesman stood by the door met with Django first, explained that my wife had limited walking abilities and when I went to collect her from our car, 3 salesman stood by the door, including Django, and not one of them moved to either open, or hold the door for us to allow her access, so I looked at them in disgust and said out loud "don't worry, we'll manage". We met with Kenny, the F & I guy, who saved the the feedback from 2 stars. He was an excellent representative for the Dealership. Once completed, we had to walk all the way across the showroom to the bathroom and in a corridor nearby, we were side by side, as my wife depends on me for her balance, and needs to hold tight in order to walk, so another salesperson was coming the other way, and never even attempted to be courteous and step aside, to allow us to pass, so again, I brought it to his attention and said "absolutely unbelievable". Their manners suck, and if not for Kenny, we would have left and gone to another Dealer. Our new Lexus TX delivery was spoilt by inconsiderate and ill mannered staff. More

by mh146 Verified Customer Verified Customer

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the experience was good, Django was great, nothing more to add other than the time it took was too long to add other than the time it took was too long More

by Jnhammond55 Verified Customer Verified Customer

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The car is beautiful and rides like a true lexus. I wish the process had been quicker but everyone at the dealership couldn't have been nicer. I wish the process had been quicker but everyone at the dealership couldn't have been nicer. More

by sanibelj Verified Customer Verified Customer

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Our experience went very smooth. Everyone involved in our deal was extremely knowledgeable and answered all out questions. Everyone involved in our deal was extremely knowledgeable and answered all out questions. More

by CLIFFANDSTACIE Verified Customer Verified Customer

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I'm very happy with my new vehicle. Owe it all to the spectacular job DJango Bruce did assisting me with the sale. He's very knowledgeable and went the extra mile. All of the folks I Owe it all to the spectacular job DJango Bruce did assisting me with the sale. He's very knowledgeable and went the extra mile. All of the folks I dealt with were above reproach. Lexus of Sarasota, I'll be back! More

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