Django Bruce | Page 5

This was a great fast purchase. Django made me feel so comfortable with my purchase. I felt well informed. I will come back to do business with him again... Django made me feel so comfortable with my purchase. I felt well informed. I will come back to do business with him again... More

by darcie72b Verified Customer Verified Customer

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I had previously purchased a vehicle from this dealership three years ago. Experience was reasonably good then, with an attentive staff and experienced sales department. This time around, it was a whole diff three years ago. Experience was reasonably good then, with an attentive staff and experienced sales department. This time around, it was a whole different ballgame, like night and day. Different management, all different staff and general demeanor across the board. Definitely not Lexus customer oriented, or savvy. The sales staff was also un-together, incompetent, repeatedly sending texts and emails having little to do with my original request. 2 Sales people and a Sales manager later, I ended up purchasing a new vehicle from another dealership altogether, one that was more direct, more honest, more business oriented. The type of mannered Lexus dealership I have repeatedly dealt with over the past 25 years. Avoid that place. More

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Overall great experience, just received some bad info from salesman in the beginning of the process. But overall he did a good job from salesman in the beginning of the process. But overall he did a good job More

by thelf4984 Verified Customer Verified Customer

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no auto information in glove box and no one told us that a spare tire was not with this car a spare tire was not with this car More

by gvojvodich Verified Customer Verified Customer

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We were able to negotiate our price over the phone and they made everything easy. Django Bruce & Mark Brown took great care of us!!!! they made everything easy. Django Bruce & Mark Brown took great care of us!!!! More

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The people we spoke with and worked with were great people, but we were told conflicting information about payment options from two different managers, and overall our visits / the process seemed to ta people, but we were told conflicting information about payment options from two different managers, and overall our visits / the process seemed to take a long time. They do not take cashiers checks from outside lenders, with the exception of two local credit unions (I think it was two). The used vehicle we purchased had a strong perfume odor in it. One person said they couldn't smell it, which is odd, and we were not given a potential source or cause of the odor, whether the previous owner wore too much perfume, or spilled perfume, or whether perfume could have been used to mask the smell of smoke by the previous owner before being traded in. We just wanted to learn more from their detail team so we could address the odor directly. The smell was not enough of a deterrent for us as the vehicle was what we wanted, so we just accepted it. When we went to pickup the vehicle we were told it was detailed, but it did not appear to be detailed. There was a smear of some kind on one of the interior arm rests that we noticed when we test drove the vehicle, which was still present when we picked up the vehicle. We could also swipe our fingers throughout the vehicle and see light dust on our fingers, so it seemed obvious to use that it was not cleaned. Either it wasn't detailed at all, or they did a poor job. We pointed this out and they did end up giving us a free detail coupon. Lastly, we received what seemed to be a personal message from the general manager, Mr. Lima, but it was obviously an automated message. In the message it said "Please feel free to contact me directly if anything about the purchase was unsatisfactory." so we reached out to him about these topics, with two follow-ups, and never heard back. Not that Lexus of Sarasota is a bad dealership, we just did not have a 5 star experience. I answered a "No" on "would we recommend" because our questions were left unanswered. We would probably still buy from them again if they had a vehicle we wanted. I wanted to give 5 star ratings to two of the other people we worked with (one a sales manager, one a finance manager) but for some reason they are not listed. More

by peterjwinberg Verified Customer Verified Customer

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Ana and everyone we worked with surpassed all of our expectations. Ana was quick to answer all questions, do research for us, find exactly what I wanted, etc- she did not hesitate to do everything in he expectations. Ana was quick to answer all questions, do research for us, find exactly what I wanted, etc- she did not hesitate to do everything in her power for us. It was a very pleasant experience working with her! More

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Amazing! Great communication and was able to handle all negotiations via phone demand just come down and buy the car. Very nice! Great communication and was able to handle all negotiations via phone demand just come down and buy the car. Very nice! More

by tielli123 Verified Customer Verified Customer

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I knew what i wanted, viewed it online Django reached out, i got financed before coming in drove away with my Lexus in 4 hours out, i got financed before coming in drove away with my Lexus in 4 hours More

by mslesley.morgan Verified Customer Verified Customer

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The staff at Lexus is so professional. Django was amazing during our car buying experience!! Django was amazing during our car buying experience!! More

by ivy.kellyr Verified Customer Verified Customer

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