Diego Carrillo

Great service that was quick and everyone in the building is friendly and very accommodating. is friendly and very accommodating. More

by DSTALEYS1920 Verified Customer Verified Customer

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This is a great shop. The work is good, honest, and fairly priced. Love the extras like car pick up and drop off. The work is good, honest, and fairly priced. Love the extras like car pick up and drop off. More

by MLPRANGEN Verified Customer Verified Customer

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Service department always takes care of my truck great staff here definitely my ford store staff here definitely my ford store More

by WILSONQUINONES3180 Verified Customer Verified Customer

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Every one is always helpful and gives great customer service. I like going to this location. service. I like going to this location. More

by lachricky Verified Customer Verified Customer

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Very attentive service, personalized service. Polite and respectful of my time. I use them often Polite and respectful of my time. I use them often More

by DJKEMPKER Verified Customer Verified Customer

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Excellent Service was performed in the time frame that I was given. The service adviser explained the needed maintenance very well. was given. The service adviser explained the needed maintenance very well. More

by Scruffy12 Verified Customer Verified Customer

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Friendly, efficient, and professional. I was able to drop off my car and get a courtesy ride home so that I could go about my day. Amazing service for this busy working mom! I was able to drop off my car and get a courtesy ride home so that I could go about my day. Amazing service for this busy working mom! More

by Lauren Verified Customer Verified Customer

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Easy to get in and out. Nice to have TV in waiting area, with option to select channels. Nice to have TV in waiting area, with option to select channels. More

by ACTIVESENIOREXPO Verified Customer Verified Customer

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Diego was professional courteous and knowledgeable. He kept us informed about the status of the repairs. He answered all our questions. He kept us informed about the status of the repairs. He answered all our questions. More

by MARIOLAM1 Verified Customer Verified Customer

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I had a 1:30 appointment for an oil change, and I had a 3:45 doctor’s appointment. Nobody began working on my vehicle until around 2:30 because technicians had gone to lunch… I ended up being there for 2 h 3:45 doctor’s appointment. Nobody began working on my vehicle until around 2:30 because technicians had gone to lunch… I ended up being there for 2 hours. What good is an appointment? I ended up late for my doctor’s appointment and had to reschedule (I waited a month for this appointment). Diego was pleasant and friendly, but I could not find him to voice my concern about the fact that I had to get going once I realized that tine was beginning to be a concern. I ended up speaking to a different person who did what he could to help me out, but there really wasn’t much that he could do because the technicians were at lunch…I thought that a 1:30 appointment for an oil change would easily allow me to make a 3:45 appointment, but that was not the case. I’ve been very happy with Roesch’s service department until now, but this visit was unacceptable. My ask, and it is not a big one, is to honor people’s time - an appointment should be honored (the doctor’s office held me accountable for my appointment, which I missed). Don’t schedule people at a time when your technicians are going to be taking their lunch break. It was blatantly obvious that my time meant nothing - I was stuck there, and I left quite angry about the fact that traffic had now built up and that I likely would be late. Your customers have jobs and other appointments that they need to make. I would have rather been told that I had to come another day than to be lead to believe that my truck would be worked on at 1:30 as scheduled. More

by AYLWARDCHRIS Verified Customer Verified Customer

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