Dianne Ponce

Dianne was super helpful and knowledgeable of the car. It was a pleasurable no pressure experience. It was a pleasurable no pressure experience. More

by CARDOSO.SCOTT Verified Customer Verified Customer

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Poor customer service. I never got to test drive the vehicle nor did I get customer service on how to use the technology inside the vehicle. I was there on 3 separate occas I never got to test drive the vehicle nor did I get customer service on how to use the technology inside the vehicle. I was there on 3 separate occasions to trouble shoot my issues with the technology of the vehicle. Andrew was the only one that was attentive and gave adequate service. To this day I still haven’t been able to get the technology squared away with my new car More

by MM13 Verified Customer Verified Customer

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The dealership exceeded my expectations, providing excellent customer service (by Diane Ponce) and her manager, Alex. I’m very pleased with my purchase and will definitely return when it comes to buyi excellent customer service (by Diane Ponce) and her manager, Alex. I’m very pleased with my purchase and will definitely return when it comes to buying another vehicle. More

by TONI M Verified Customer Verified Customer

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Excellent low stress experience. Got the car and the deal I was looking for. Would highly recommend! Got the car and the deal I was looking for. Would highly recommend! More

by KEITH_EIDE Verified Customer Verified Customer

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Easy to work with Diane, painless process, very satisfied and I had zero issues with the transaction satisfied and I had zero issues with the transaction More

by LEIF3 Verified Customer Verified Customer

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Diane Ponce and Omead Anwar were wonderful to work with. They made my experience in leasing a car and having it serviced smooth and stressless. Their patience and professionalism have made me and my family They made my experience in leasing a car and having it serviced smooth and stressless. Their patience and professionalism have made me and my family returning customers. More

by AJ62 Verified Customer Verified Customer

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Mark was extremely helpful in showing several options. Cesar was great at explaining how things work. Great experience for sure. Cesar was great at explaining how things work. Great experience for sure. More

by DANLEX Verified Customer Verified Customer

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Honestly, this has been the best used car experience I’ve ever had! They made the process simple and have taken good care of us since the purchase. Will 100% purchase my next vehicle from them. ever had! They made the process simple and have taken good care of us since the purchase. Will 100% purchase my next vehicle from them. More

by SALLYWEIS Verified Customer Verified Customer

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The communication between the dealer and customer isn’t good .., Robert terrible service before and after the transaction. good .., Robert terrible service before and after the transaction. More

by FELIPEBRANA Verified Customer Verified Customer

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We bought our 1st Audi, Audi 4000 in December 1979. We bought our 3rd Audi, a Certified Used 1998 A6, from Niello in 2002. In June 2022 we bought our 6th Audi, a 2019 Q5 from Niello with Diane Ponce. We bought our 3rd Audi, a Certified Used 1998 A6, from Niello in 2002. In June 2022 we bought our 6th Audi, a 2019 Q5 from Niello with Diane Ponce. And now our 7th Audi, 2025 Q5e we bought from Niello with Diane Ponce. We started having Niello service our Audi's starting in 2016. We have always been impressed with the professionalism of the Service Consultants and the service we received. Initially we dealt with Dain Bryant and ended up with Erik Carr. Erik always went the extra mile to make things work out for us. When we decided to trade in our 2019 Q5 for a 2025 Q5e, Diane Ponce navigated us through the process, involving Blake Paulson and the financial people. The post purchase follow up has been impressive. I have received communication from Diane and a tech person checking in to see how we liked our purchase, did we have any questions, or need help setting up any features. And when an issue developed with the HomeLink not functioning, and later when the Check Engine light came on, Diane and the Service Department came to the rescue. Since we live 5 hours away, we appreciate the connection we have made with Niello Audi. It is typically a 2 day affair to get our Audi's serviced and to be able to have a loaner car available. We especially like the detailed check list of the service performed and explanations of anything that needs attention. We will continue to be loyal customers. Thank you Niello Audi! More

by JERECOX71 Verified Customer Verified Customer

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