Dianna Oneil | Page 3

Excellent customer service. Friendly and go out of there way to please and answer any questions with no pressure. Friendly and go out of there way to please and answer any questions with no pressure. More

by runtylga Verified Customer Verified Customer

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Alise was great. She did everything she promised. Made the process really easy. I highly recommend this dealership and I highly recommend Alise Bitic, John Garcia, She did everything she promised. Made the process really easy. I highly recommend this dealership and I highly recommend Alise Bitic, John Garcia, Giuseppe, and Will. They treated us like family. We picked up the car today and everything went smoothly and quickly. More

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I bought the Jeep in November, the day after I noticed some things the following morning. First I was told that they would be addressed the second week in January, when I called to make my appointment I some things the following morning. First I was told that they would be addressed the second week in January, when I called to make my appointment I was told I would have to wait until February 1st Diana was great on the service side but there are other things that have to be addressed. I thought that I would have gotten a call but I have not received one yet. Once my issues are addressed and rectified I will probably feel a little better with my Security experience. More

by joerichter913 Verified Customer Verified Customer

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I am on my 3rd SUV from CDJR. Alise is the person you want when you walk in to CDJR. She is pleasant, friendly and no stress. I got my 2nd SUV from Alise and I came back to Alice Alise is the person you want when you walk in to CDJR. She is pleasant, friendly and no stress. I got my 2nd SUV from Alise and I came back to Alice for my 3rd. I highly recommend Alise for your next car purchase. More

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THE BEST TEAM TO WORK WITH! !! THEY WERE BEYOND HELPFUL AND LISTEN TO EXACTLY WHAT I WAS LOOKING FOR AND MADE IT HAPPEN. WOULD NEVER BUY A CAR FROM ANYONE ELSE!!!! !! THEY WERE BEYOND HELPFUL AND LISTEN TO EXACTLY WHAT I WAS LOOKING FOR AND MADE IT HAPPEN. WOULD NEVER BUY A CAR FROM ANYONE ELSE!!!! More

by redchip Verified Customer Verified Customer

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The women who answer the phone in the service department are extremely rude and unprofessional. They have zero customer service abilities and are destroying the reputation of this company. They have no c are extremely rude and unprofessional. They have zero customer service abilities and are destroying the reputation of this company. They have no concern for the needs of the customer, and are beyond disrespectful and rude on the phone. We have purchased multiple vehicles from here over the years because AJ the salesman is awesome and helpful. However, whenever we have needed to service the vehicles, there are always issues with the last episode being the “straw that broke the camels back!” What is the point of getting a car at a place where you are treated like trash when you need service. Our recent experience involved needing to bring our truck for replacement of the passenger airbag for a no drive recall, which we received multiple letters and calls from recall company saying how dangerous it was to drive truck and how recall needed to be done right away. The recall letter also said that a loaner car would be provided and truck would get picked up from our house because it was not safe to drive. We knew that would not happen based on previous experience of never being given a loaner car from this service department. Upon calling the service department, the extremely unprofessional women who answer the phone and make appointments told me nothing was available for 2 months. I explained exactly what the appointment was for and the urgency and she again stated that was only appointment. When we Finally brought the truck 2 Months later, they had it the whole day only to tell us the part needed for the recall would have to be ordered and it couldn’t be fixed. We were told to pick it up and not given a loaner even though it was a NO DRIVE recall. It took another month for the part to finally come in and when we spoke to one of the mechanics in the service department, he said the part would be in at end of week and when it came in we should bring truck right away and wait for it to be fixed because it would only take an hour. However, when part came in and I was transferred to service department to make appointment, I once again had to deal with the extremely rude and unprofessional women who refused to let us bring truck right in as the mechanic had told us to do and refused to let me speak to a mechanic and Instead shouted that we were scheduled for an appointment the following week and slammed the phone down hanging up on me! Needless to say we had recall company call around and find us a place that had the part and we brought it to the dealership they found to be fixed a few days later. We suggest NEVER to purchase a vehicle at Security Dodge in Amityville because once you get the car, it will be a nightmare to ever get serviced and you will be treated like trash whenever you need to call to schedule anything. We will never purchase anything from them again. More

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All I can say is, dealing with Alise & John was a pleasure. My transaction went fast, smooth & efficient. I highly recommend Security Dodge in Amityville pleasure. My transaction went fast, smooth & efficient. I highly recommend Security Dodge in Amityville More

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Great experience, Cathy in sales was patient and very helpful. I highly recommend her to anyone looking to purchase a new car! helpful. I highly recommend her to anyone looking to purchase a new car! More

by rn7194 Verified Customer Verified Customer

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Absolutely an amazing car. Buying experience was referred by a friend and would highly recommend the dealership.Travis my salesperson was extremely knowledgeable about my wrang Buying experience was referred by a friend and would highly recommend the dealership.Travis my salesperson was extremely knowledgeable about my wrangler 4xe and made my leasing experience seamless. Michelle Scalise made a smooth transition explaining all the additional benefits that were offered by Security jeep and John LaFrancesca the general sales manager made the amazing deal happen. He will be a return customer for sure. More

by epf3190 Verified Customer Verified Customer

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Diana is the best service advisor in the industry! ! The woman knows her stuff!! Top notch service. Highly recommend her and Security! ! The woman knows her stuff!! Top notch service. Highly recommend her and Security! More

by ZARRILLO2312 Verified Customer Verified Customer

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