Desiree Barnes

I was visiting my mother in Vegas with my husband because we had a family emergency. On our way back to Tucson my 2016 Chevy Malibu started making a clunking sound. I knew my vehicle needed some servicing th we had a family emergency. On our way back to Tucson my 2016 Chevy Malibu started making a clunking sound. I knew my vehicle needed some servicing that was due and just was to afraid to keep driving it any longer like that after our trip to mom's. Matt Moore the service manager was kind enough to put me in a loaner and gave me a peace of mind. Jennifer my service advisor was wonderful very professional, and kind as well. She was able to give me information of what my vehicle needed and after a few test drives the technician was able to determine what the clunky noise was. After driving my vehicle yesterday it drives alot smoother and I feel a lot safer. I appreciate all the patience, understanding,and compassion that was given and always is given for me and my husband here at Royal Kia. I would like to thank everyone at Royal Kia for making such a stressful situation turn into me having a peace of mind that things will be ok at the end of it all. It's true they do treat you like FAMILY and that in itself I would like to thank EVERYONE at Royal for a great visit and giving EMPATHY when needed. I LOVE ROYAL!!! My sincere thank you. The Morris's 😇 More

Report | Print

A very comfortable pleasing circumstance, having my car serviced here. Everyone was fast, friendly and very professional. serviced here. Everyone was fast, friendly and very professional. More

Report | Print

This is the 2nd time in two years, my 2023 Telluride has had a complete failure of the Navigation system following a KIA update flashed on my screen - ending in update failure and loss of all media function had a complete failure of the Navigation system following a KIA update flashed on my screen - ending in update failure and loss of all media functions, cameras, alert sensors and a Terrible Static blast that can’t be turned off WITHOUT stopping and turning motor off and restarting car. Matt Moore, Service Manager, was great both times doing what he could to help resolve the issue in both cases. He is who keeps me loyal to KIA. I DO HOPE, the issue has finally been resolved and I can continue supporting Royal Kia. Thank you Matt. .. and KIA. More

Report | Print

The Most professional Staff on the Planet. Thank you so much for your Great Service and outstanding customer service. This is the only place you need to go to get exceptional service. Thank y Thank you so much for your Great Service and outstanding customer service. This is the only place you need to go to get exceptional service. Thank you, Scott and Dallas and the entire team. More

Report | Print

Desiree was outstanding from the moment she greeted me throughout the service of my vehicle to completion to my going over the work completed to delivery. I would not hesitate to recommend this young lady throughout the service of my vehicle to completion to my going over the work completed to delivery. I would not hesitate to recommend this young lady for your service needs. Thank you, Desiree. I look forward to my next service. More

Report | Print