Derrick Windley

Horrible customer service. Extremely Long wait. They said they are short handed. Vehicle was covered under my insurance and proof was provided but they refused to release the Extremely Long wait. They said they are short handed. Vehicle was covered under my insurance and proof was provided but they refused to release the car without showing deductible information which would take 24 hours for insurance company to update. Never again at this dealership. More

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Derek made my experience of selling my car very easy. He was honest, professional, and quick with the transaction, just as I expected. I am a very happy customer, and the dealership's platform and model He was honest, professional, and quick with the transaction, just as I expected. I am a very happy customer, and the dealership's platform and model are modern, unlike those of typical dealerships. More

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Derrick Thank you so much for all the help and being so patient with me definitely recommend Derrick 🫶🏾 patient with me definitely recommend Derrick 🫶🏾 More

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The Building itself is very clean. Derrick was extremely professional and answered all our questions. Derrick was extremely professional and answered all our questions. More

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Derrick and Nicole were amazing. They really made my buying experience great and pain free! They really made my buying experience great and pain free! More

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Great experience from beginning to end. Had only recently started seeing adds about Echo Park and they had the car we were interested in so we drove over an hr for the appointment. We recei Had only recently started seeing adds about Echo Park and they had the car we were interested in so we drove over an hr for the appointment. We received a lot of emails from them before hand so the communication was constant before our appointment day. The facility is very nice on the outside and the lot was full of nice clean cars. We were greeted at the reception desk, checked in and waited about 10 minutes or so for a sales person. Their waiting area is open concept, set up kinda Cafe style with tables and chairs in groups, no hidden cubicles. You can see all the other customers.. Our salesman, Derrick Windley, was very friendly, courteous and professional. He introduced himself and welcomed us Echo Park. We had some concerns about information that wasn't available online in reference to the carfax on the Yukon that we were interested in and he was able to clarify the information and also showed us the service history. Derrick had the Yukon brought around and we were able to just walk out front to view it. No walking the lot to find the car, especially since temp outside was mid 90°. It was a unique valet type service. The car was exactly as advertised though we thought it was Royal Blue but it's a dark sapphire blue so we actually didn't recognize it at first. We inspected the Yukon with Derrick and he answered additional questions and pointed out other key features on the inside and outside. We test drove it and Derrick was able to direct us safely thru traffic as we were not familiar with the area. The ride was pleasant, no surprises, comfortable and smooth. We had another appointment to see a newer year Yukon so told Derrick we would be back or call him and he said no problem, he'd be there til 9 pm. We left the other appointment and came back to Ecko Park cause we liked their Yukon more and the customer service. We called Derrick, he had given us his business card. Went back to Ecko Park and he greeted us outside, said he was working with another customer and would be with us shortly but he gave us the keys to check out the Yukon once more, it was still out front. We inspected it again and decided to get it. We already had financing so we didn't have to wait wasn't too long for the paperwork to be completed. Derrick was very thorough and explained everything. A salesmanager manager came over and spoke with us about the services available with every car they sell and we got a behind the scenes look in the car service and detail area. Sorry can't remember his name but no pressure from him, said he was just making sure we were clear on all the benefits that come with buying from Ecko Park. We didn't get handed off to another person we had Derrick Windley from start to finish. In the end we left Ecko Park with the car we wanted and at the price we expected to pay and was at ease with our decisions. I would recommend Ecko Park to anyone looking for stress free, no gaming carbuying experience. I also highly recommend Derrick Windley for his courteous, friendly and knowledgeable customer service as well as follow-up service after the sale. We love the car, Ecko Park was worth the drive. More

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Derrick was educated, efficient and made clear of everything related to my process. 10/10 will recommend. everything related to my process. 10/10 will recommend. More

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I Bought A Honda Pilot Yesterday After My Civic Gave Out And Derrick At EchoPark Was Able To Get Me In The Car And Also Be Able To Get My Numbers Where They Actually Worked For Me, Thanks To Stephen Too Out And Derrick At EchoPark Was Able To Get Me In The Car And Also Be Able To Get My Numbers Where They Actually Worked For Me, Thanks To Stephen Too For Explaining Numbers As Well. I Would Recommend Derrick And EchoPark To My Friends And Anyone Trying To Buy A Car. Derrick Even Helped Me Learn The Feature. Great Experience!! More

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Buying at Echopark was a pleasant experience. Derrick was knowledgeable about the vehicle I was purchasing and patient while I made a decision. Derrick was knowledgeable about the vehicle I was purchasing and patient while I made a decision. More

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Derrick was great to work with during and even after I got my vehicle. Went above and beyond to make sure I got everything I needed for my new vehicle got my vehicle. Went above and beyond to make sure I got everything I needed for my new vehicle More

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