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Derrick Edwards
Derrick Edwards at BMW of Owings Mills

Derrick Edwards

Service Advisor

BMW of Owings Mills

9702 Reistertowns Road
Owings Mills, MD 21117

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4.8
100 Reviews
4.8

100 Reviews

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100 Reviews of Derrick Edwards

August 09, 2025

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Employee Rating

Bmw of Owings Mills provided great customer service and was very patient with the car buying process More

by Qbrown16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Eric Lowery

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Aug 09, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with BMW of Owings Mills and that our team was patient throughout the car buying process. Your satisfaction is our top priority, and we appreciate you choosing us. We hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

August 09, 2025

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Employee Rating

Mark along with every facet of the service team are courteous and very professional. Keep up the excellent work! More

by CLEVELAND1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Aug 10, 2025

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with Mark and our service team at BMW of Owings Mills. Your appreciation motivates us to keep delivering excellent service. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 08, 2025

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Employee Rating

The Owings Mills service is top shelf they have always addressed very concern and take amazing care of my X6 More

by bmay09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Aug 09, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We at BMW of Owings Mills are delighted to hear that our service team has consistently addressed your concerns and taken excellent care of your BMW X6. Your satisfaction is our top priority, and we look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

August 07, 2025

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Employee Rating

I took my daughter's car there for a recall and everyone was extremely helpful and the recall was completed faster than a timely manner! More

by JIGSYWELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Michelle Jackson, Mark Johnson

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Aug 08, 2025

BMW of Owings Mills responded

Thank you for your feedback! We're happy to hear that you found our team at BMW of Owings Mills extremely helpful and that the recall for your daughter's car was completed promptly. We appreciate you choosing us and look forward to serving you and your family again in the future. Sincerely, The Team at BMW of Owings Mills

August 06, 2025

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Employee Rating

Derrick was a pleasure to work with. He was very straightforward with what was necessary for my service and recommendations. More

by theroelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson

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Aug 06, 2025

BMW of Owings Mills responded

Thank you for your review! We’re happy to hear that Derrick provided you with straightforward recommendations for your service at BMW of Owings Mills. We appreciate your feedback and look forward to assisting you on your next visit. Sincerely, The Team at BMW of Owings Mills

July 30, 2025

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Employee Rating

Derrick is amazing! Love coming to Owings Mills for service. Quick and reliable service center. Prices are fair also More

by JESSICALUBEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2025

BMW of Owings Mills responded

Thank you, Jessica! We're glad to hear that you had an amazing experience with Derrick at BMW of Owings Mills. Providing quick and reliable service at fair prices is what we strive for. We look forward to seeing you again for your next service. Sincerely, The Team at BMW of Owings Mills

July 29, 2025

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Employee Rating

Overall, the dealership is very courteous and professional. I do think the prices are a little bit higher than they should be. More

by gpterry63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Johnson

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Jul 29, 2025

BMW of Owings Mills responded

Thank you for your feedback! We appreciate your kind words about the courtesy and professionalism of BMW of Owings Mills. We understand your concerns regarding pricing, and we strive to offer quality vehicles and services that reflect the value of the BMW brand. If you have any further questions or would like to discuss your experience, please feel free to reach out to us. We hope to assist you again soon! Sincerely, The Team at BMW of Owings Mills

July 29, 2025

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Employee Rating

Promptly expedite service considering what work was required to be done. Thank you, Charles Weyand More

by JONES328
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Imran Javed, Michelle Jackson, Mark Johnson

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Jul 29, 2025

BMW of Owings Mills responded

Thank you for your feedback, Charles! We’re pleased to hear you appreciated our prompt service at BMW of Owings Mills. We aim to provide efficient and high-quality service for all our customers, and your support is invaluable. We look forward to seeing you again on your next visit! Sincerely, The Team at BMW of Owings Mills

July 28, 2025

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Employee Rating

Fantastic tech team and client service, Derrick was very informative and communicated all aspects of the service. The customer service team was friendly and helpful. Good operation all around. I will alway More

by STEWART.EIDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 28, 2025

BMW of Owings Mills responded

Thank you for your wonderful review, Stewart! We're happy to hear that you had a fantastic experience with our tech team and client service. Derrick and our customer service team strive to provide informative and friendly support, and it's great to know that their efforts made a positive impact on your visit. We look forward to welcoming you back to BMW of Owings Mills for your future service needs! Sincerely, The Team at BMW of Owings Mills

July 26, 2025

Dealership Rating
Employee Rating

The dealership is great. I had a great experience and they washed my car after. More

by tswoodland7
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle Jackson, Mark Johnson

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Jul 26, 2025

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at BMW of Owings Mills and that you enjoyed the car wash as well. We appreciate your feedback and look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

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