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Derek Witman
Derek Witman at Mercedes-Benz of Fort Washington

Derek Witman | Page 5

Service Advisor

Mercedes-Benz of Fort Washington

404 Pennsylvania Ave
Fort Washington, PA 19034

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4.6
603 Reviews
4.6

603 Reviews

Write a Review

603 Reviews of Derek Witman

April 04, 2024

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Employee Rating

Everything was great only one is that couple times was really hard to talk to someone and phone was switching over auto response which is a little bit annoying otherwise very satisfied have 2 bmws now and More

by VAKHTANGSUTIDZE
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

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Apr 05, 2024

Mercedes-Benz of Fort Washington responded

We appreciate your feedback and are glad to know you're considering switching back to Mercedes! We look forward to serving you again! Thank you! - Mercedes-Benz of Fort Washington

April 04, 2024

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Employee Rating

They were ready for me when I arrived and called me when my car was finished. Very easy to deal with More

by BILL@RUBINSOHNTRAVEL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

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Apr 05, 2024

Mercedes-Benz of Fort Washington responded

Thank you for sharing your experience, Bill! It was our privilege to serve you and we hope we have the opportunity to do so again in the future! - The Mercedes-Benz of Fort Washington Team

April 03, 2024

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Employee Rating

Excellent service , nice competent people, professional chess was extremely smooth and timely . They explained everything clearly and accurately. I highly recommend them ! More

by JOANLBAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade , Rickey Speigel !!

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Apr 04, 2024

Mercedes-Benz of Fort Washington responded

We're delighted to know you had a smooth and timely experience with us at Mercedes-Benz of Fort Washington. Thank you for recommending our service, we appreciate it!

April 03, 2024

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Employee Rating

The dealership is great,the people are kind & helpful, loaner service is easy, the drawback is the exuberant cost of repairs. Unfortunately I will be looking for a new place for car repairs. More

by DONNACLOTHIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan Kinkade , Tony

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Apr 03, 2024

Mercedes-Benz of Fort Washington responded

Donna, thank you for the review. We strive for competitive pricing while maintaining high-quality service. Your feedback is valuable and will certainly be kept in mind as we work to continually improve the experiences our customers have with us. Please feel free to contact me directly if you have any additional questions or concerns. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

April 02, 2024

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Employee Rating

Ricky Spiegel is my service advisor. He is very helpful and knowledgeable. Fort Washington Mercedes is the best! More

by MCROSS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2024

Mercedes-Benz of Fort Washington responded

Hi M Cross! We're glad to know that Ricky was able to assist you with your service needs at Mercedes-Benz of Fort Washington. Thanks for the positive feedback and we look forward to serving you again!

April 02, 2024

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Employee Rating

My love when I have to bring my car in for service. The people at Mercedes are so professional More

by EZAKAREWICZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

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Apr 02, 2024

Mercedes-Benz of Fort Washington responded

Wow! Thank you so much for your awesome rating and feedback! We're so glad to have you as a customer! – Mercedes-Benz of Fort Washington

April 01, 2024

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Employee Rating

Zero transparency, lie about warranty services … tell you that you need breaks and it’s been a year and still no break light … commentary fraudulent department More

by KJF0205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan Kinkade

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Apr 01, 2024

Mercedes-Benz of Fort Washington responded

We're truly sorry to hear about your experience. Transparency and honesty are key values for us, so it's concerning that you feel this way. We'd like the opportunity to discuss these issues further with you and see how we can make things right. Please reach out at your earliest convenience - Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

March 30, 2024

Dealership Rating
Employee Rating

Labor is too expensive. you do not always get free loners. Will not get a constant car wash. More

by DBASSETT15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

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Apr 01, 2024

Mercedes-Benz of Fort Washington responded

I would really appreciate the chance to learn more about your experience and see what we can do to improve your 3-star rating. Would you be willing to talk this through with me? If so, please reach out to me at your convenience. Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

March 29, 2024

Dealership Rating
Employee Rating

Great service. Excellent dealership.every one is very professional and helpful.Very satisfied. Thank you More

by rakesh5224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade , Ricky Spiegel and the foreman

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Apr 01, 2024

Mercedes-Benz of Fort Washington responded

Hi Rakesh! We're delighted to know that you had a great experience at Mercedes-Benz of Fort Washington. Thanks for the positive feedback and enjoy your ride!

March 28, 2024

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Employee Rating

great customer service and getting a loaner was easy ! i enjoy having the snacks and something to drink . More

by carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

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Mar 28, 2024

Mercedes-Benz of Fort Washington responded

Carol, we're glad to know you had a great experience at Mercedes-Benz of Fort Washington! We aim to make every visit comfortable and convenient. Enjoy your loaner car and the snacks!

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