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Derek Witman
Derek Witman at Mercedes-Benz of Fort Washington

Derek Witman | Page 18

Service Advisor

Mercedes-Benz of Fort Washington

404 Pennsylvania Ave
Fort Washington, PA 19034

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4.6
603 Reviews
4.6

603 Reviews

Write a Review

603 Reviews of Derek Witman

October 13, 2023

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Employee Rating

Car runs good after 2nd service for same issue and estimate was higher from 1st estimate in 2nd service . What can u say 😆 business in bad times. More

by ELUSA2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

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Oct 13, 2023

Mercedes-Benz of Fort Washington responded

We're glad to know your car is running well after the service at Mercedes-Benz of Fort Washington. We understand that changes in estimates can be frustrating, but we always aim for transparency and quality work. Thanks for sticking with us!

Oct 14, 2023

ELUSA2010 responded

😆 🤣 😂 ok change estimates for same problem cople hundred , not normal.

October 11, 2023

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Employee Rating

Easy check-in, friendly service, good advice and competent mechanics. You must plan ahead if you need a loaner car. More

by richnhil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade , Nick (don't know last name)

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Oct 11, 2023

Mercedes-Benz of Fort Washington responded

Richnhil, we appreciate your feedback! We're glad to know that you had a positive experience with our team at Mercedes-Benz of Fort Washington. Thanks for the tip about planning ahead for loaner cars - it's definitely good advice!

October 09, 2023

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I never have a bad experience with you guys. Everyone are so pleasant & helpful to me. More

by DIONNE_JNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

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Oct 10, 2023

Mercedes-Benz of Fort Washington responded

Hi Dionne! Thank you so much for your kind words and positive feedback! We're delighted to hear that you've had nothing but pleasant experiences with our team. Providing excellent service and support is always our top priority at Mercedes-Benz of Fort Washington! Safe travels!

October 07, 2023

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Employee Rating

We have purchased from other luxury car dealers, yet none could match the customer service, low stress purchase or friendly and knowledgeable sales person and manager. This truely was the best car purchasing More

by ROSEN1012
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

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Oct 09, 2023

Mercedes-Benz of Fort Washington responded

Thank you for the fantastic review! We're happy to hear that our Mercedes-Benz of Fort Washington team provided you with a truly excellent experience. Take care and please don't hesitate to reach out if there's anything else we can do for you!

October 05, 2023

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Employee Rating

Service manager Derrick and assistant manager Paul were very attentive to my concerns. I would definitely recommend this service department More

by TROUPEINVESTMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul

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Oct 05, 2023

Mercedes-Benz of Fort Washington responded

We're glad to know that Derrick and Paul were able to assist you effectively at Mercedes-Benz of Fort Washington. Your recommendation means a lot! Safe travels ahead!

October 04, 2023

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Employee Rating

Terrible service with sales and service. I will not return to this location ever again More

by KIMBERLYHINTON44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan Kinkade

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Oct 06, 2023

Mercedes-Benz of Fort Washington responded

Kimberly, I'm concerned to see this review and would like the opportunity to get a better understanding of your concerns. If you're willing to discuss your experience, would you please reach out to me directly? Thank you, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

October 04, 2023

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Employee Rating

Thank you for service . Washing the car could be better . Everything else is very good More

by SAMOILGOLDENBERG50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

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Oct 05, 2023

Mercedes-Benz of Fort Washington responded

Thank you for choosing our service! We appreciate your feedback, and we'll work on improving our car washing process to provide an even better experience in the future. Safe travels!- The Mercedes-Benz of Fort Washington Team

October 04, 2023

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Employee Rating

They put in the wrong sticker and I don’t think they check 4 noise More

by DEXTERGRAY44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan Kinkade

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Oct 06, 2023

Mercedes-Benz of Fort Washington responded

Thank you for reaching out. I'm sorry to hear about these concerns and would like an opportunity to address them in greater detail. When you have a moment, would you please contact me directly? Thanks again, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

Oct 06, 2023

DEXTERGRAY44 responded

How would you make it right.? What can u do to make it right .?

October 03, 2023

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Employee Rating

The customer service and the state-of-the-art facility make it pleasure to go there. More

by MKorm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

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Oct 04, 2023

Mercedes-Benz of Fort Washington responded

Hi MKorm! Thank you for your kind words regarding our customer service and state-of-the-art facility. We're thrilled to hear that your experience with us has been a pleasure at Mercedes-Benz of Fort Washington! Safe travels!

October 02, 2023

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Employee Rating

Knowledgeable staff, clean and comfortable showroom, post sale service and maintenance was excellent, pleasant experience there More

by DLAW4848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade , Issac

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Oct 03, 2023

Mercedes-Benz of Fort Washington responded

We're glad to know you had a pleasant experience at Mercedes-Benz of Fort Washington! It's great that our knowledgeable staff and comfortable showroom made your visit enjoyable. We look forward to continuing the excellent service for all your future needs.

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