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Derek Witman
Derek Witman at Mercedes-Benz of Fort Washington

Derek Witman | Page 13

Service Advisor

Mercedes-Benz of Fort Washington

404 Pennsylvania Ave
Fort Washington, PA 19034

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4.6
603 Reviews
4.6

603 Reviews

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603 Reviews of Derek Witman

December 27, 2023

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Employee Rating

Lack of communication when vehicle will be completed. Had to reach out several times to get completion date and time. More

by TIMOTHYGREENE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

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Jan 02, 2024

Mercedes-Benz of Fort Washington responded

We're sorry to learn about the communication issues you experienced. We understand how important clear and timely updates are, especially when waiting for a vehicle's completion. Your feedback is valuable in helping us improve our services. Please feel free to reach out if there's anything more we can do or discuss further with you on this matter - Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

December 26, 2023

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Great job I would like to say thank you for all the good work that was done More

by MAURICEAUSTINS550
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

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Jan 02, 2024

Mercedes-Benz of Fort Washington responded

Hi Maurice! Thank you for the five-star review and kind words about our team at Mercedes-Benz of Fort Washington. We appreciate it!

December 26, 2023

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Employee Rating

Very very knowledgeable. Very very helpful. Will definitely purchase another vehicle from them. And we definitely use them again to fix my car.. More

by DAMONCARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

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Jan 02, 2024

Mercedes-Benz of Fort Washington responded

Thank you for the 5-star rating! We're delighted to know you found our team at Mercedes-Benz of Fort Washington knowledgeable and helpful! We look forward to assisting with your future vehicle purchases and maintenance needs. Safe travels until we meet again!

December 25, 2023

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Hit a pothole, Had a blowout, was able to slowly drive to dealership where car was serviced right away and fitted with new 20-in Goodyear Tire, service mgr Derek Whitman was even able to apply a discount to More

by DDHART13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 02, 2024

Mercedes-Benz of Fort Washington responded

We're glad to know that Derek and our team at Mercedes-Benz of Fort Washington were able to help you out promptly after your mishap. It's always our goal to provide top-notch service and ensure your vehicle is in the best shape possible. Thank you for sharing your experience with us! Safe travels!

December 24, 2023

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Employee Rating

Dealer service was excellent ! My car came back good as new and clean thank you More

by JAMIE.CUMMINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 29, 2023

Mercedes-Benz of Fort Washington responded

Hi Jamie! Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with us at Mercedes-Benz of Fort Washington. It's always our goal to ensure that our customers' vehicles are returned in top-notch condition.

December 21, 2023

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Employee Rating

One of our favorite Sprinter Van service centers in the nation, and we have over 200k miles on the van, bound to cover just alittle more ground! More

by DEBORAH8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

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Dec 21, 2023

Mercedes-Benz of Fort Washington responded

We're honored to be one of your favorite service centers for your Sprinter Van! Here at Mercedes-Benz of Fort Washington, we aim to keep you on the road and covering more ground. Safe travels!

December 21, 2023

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Employee Rating

Friendly, helpful, accommodating . This is why I am a repeat and satisfied customer. Would recommend to anyone . More

by MARCY.PERKS
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

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Dec 21, 2023

Mercedes-Benz of Fort Washington responded

Marcy, we're delighted to know you've had such positive experiences with us at Mercedes-Benz of Fort Washington. Thank you for your loyalty and recommendation!

December 18, 2023

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I used the express service. The matter that I came in for was resolved. Thank you! More

by EFLuce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

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Dec 18, 2023

Mercedes-Benz of Fort Washington responded

Hey Luce, thank you for choosing our express services for your vehicle needs at Mercedes-Benz of Fort Washington! We'll see you next time. Safe travels!

December 14, 2023

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My service visit was scheduled at a time convenient for us. The work was excellent, timely. The service Representative were efficient and polite. More

by BETTY.FITCHETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade

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Dec 15, 2023

Mercedes-Benz of Fort Washington responded

Hi Betty! We're glad to know that you found our service at Mercedes-Benz of Fort Washington efficient and convenient. Thank you for your kind words about the quality of work and politeness of our team! Have a great day!

December 13, 2023

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Employee Rating

We always enjoy our level of service at this dealership and appreciate the team in ft. washington More

by JHERSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kinkade , Rickie

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Dec 14, 2023

Mercedes-Benz of Fort Washington responded

It's great to hear you've experienced great service here! Thank you for coming to Mercedes-Benz of Fort Washington!

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