Dennis Gebhardt | Page 37

Handy was one of three dealerships I had been speaking to when I made the decision to trade in my car for a truck. Out of the three, it was the easiest, most pleasant, and best deal. No one tried to push me when I made the decision to trade in my car for a truck. Out of the three, it was the easiest, most pleasant, and best deal. No one tried to push me into something bigger, they had the exact truck I was looking for, and offered me a GREAT deal on my trade-in. I worked with Samantha and Dennis and they were both the best. It was a quick in and out (and I had a toddler with me) that started with an online inquiry and a few emails. I can't recommend them enough and left with the biggest smile on my face (not to mention the excitement of leaving with the exact truck I wanted). Seriously, I was nervous and not looking forward to dealing with car dealerships because it always feels like I have to be on the defense - this was not the case at Handy. Samantha and Dennis, you were both wonderful. I will always recommend Handy. More

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Thank you Ali Kamal for your help finding just the truck we wanted. Thanks Dennis for your help processing the financing. we wanted. Thanks Dennis for your help processing the financing. More

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Ali Kamal helped me with my lease on the new 2022 Rav4. This is the second lease I have done thru Ali and I have been very happy with the results. He is a gentleman and was very helpful getting me the be This is the second lease I have done thru Ali and I have been very happy with the results. He is a gentleman and was very helpful getting me the best deal that he could. Thank You Ali. More

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My car was totalled. .went to the dealership where ali and dennis were very helpful through my process of being a newer car..took alot of stress off me...thankful for thes .went to the dealership where ali and dennis were very helpful through my process of being a newer car..took alot of stress off me...thankful for these guys and toyota..will recommend these guys to all my friends/family in need of a new car. Thank you guys again for making my car experience so great! More

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Leasing was such an amazing experience thanks to Donovan, Dennis, and Sam. I cannot express my gratitude enough for their attentiveness and kindness during the process. Dennis, and Sam. I cannot express my gratitude enough for their attentiveness and kindness during the process. More

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Another fantastic purchasing experience at Handy Toyota. Kudos to Dennis! My deal was a lease end purchase. Real easy! Kudos to Dennis! My deal was a lease end purchase. Real easy! More

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I asked for specifics, and Handy delivered. 10/10 would recommend to anyone who needs a car. Friendly environment and helpful staff. 10/10 would recommend to anyone who needs a car. Friendly environment and helpful staff. More

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Had great experience straight forward the whole team from sales to service was awsome and Donovan was one of the best salesmen I've worked with was very well prepare and very professional thanks again love m sales to service was awsome and Donovan was one of the best salesmen I've worked with was very well prepare and very professional thanks again love my new to me taco More

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I just leased a 2022 Rav4 from Handy Toyota. My Salesman was Ali Hamal and the Finance person was Dennis Gebhardt. Both gentlemen were very helpful and personable. It was an enjoyable experie My Salesman was Ali Hamal and the Finance person was Dennis Gebhardt. Both gentlemen were very helpful and personable. It was an enjoyable experience and I was very satisfied with the help that I received. More

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I purchased a 2010 FJ Cruiser from Handy- a good vehicle from what I thought was a reputable dealer. This was not a wholesale vehicle- I paid the better part of 26K. The actual sales experience was fine- ev from what I thought was a reputable dealer. This was not a wholesale vehicle- I paid the better part of 26K. The actual sales experience was fine- everyone was friendly. While travelling home (which was over 4hrs away) 3 relatively minor things occurred- a tire pressure warning light activated (which is probably just a bad sensor), the windshield washer wouldn't work (it appears to be a leak as the fluid ruins out), and the AC stopped blowing cold air (which hopefully only requires a recharge). Frankly it was somewhat my fault for not taking the vehicle out on an extended test drive (in which case these issue would have been caught before purchase) but it was late in the day, and I had a long drive home. I really wasn't all that concerned because my salesperson had informed me I had a 30 day, 1000 mile warranty. And again, I'm buying this from what I thought to be a reputable dealer. I contacted my salesperson the following day to inquire about the warranty- if perhaps I could take it to a local Toyota dealership to get these things fixed; she advised she would check and call me back, I never heard back from her. The following day I received a voicemail from the finance person who advised that there wasn't much they could do unless I wanted to purchase the $2,800 extended warranty (which I had declined at the time of purchase mostly because that's a ridiculous amount for about 40,000 miles of coverage). I called him back and explained that I had been told I had a 30 day/ 1,000 mile warranty. He then advised that the "warranty" was a limited powertrain warranty in which the dealership would pay 50%. I advised this was unacceptable- that these are basic functions of any vehicle and should have been fixed prior to sale. I explained that I did not purchase a wholesale vehicle- I purchased a good car from a reputable dealership. He advised he would check with "the guys" and call me back, and as this was a Saturday, the return phone call would probably be the following Monday. There was no return call the following Monday, no return call the following week. 9 days later I called and left a voicemail for the finance person to check in; no return call yet again. To be honest I'm pretty surprised that a dealership like Handys would pull this sort of thing- you expect it from a private sale or one of those fly by night small places, not a well established Toyota dealership. And as I mentioned, these aren't even major issues like a bad transmission or an engine failure. Shame on me for not performing an extended test drive, shame on them for not doing the right thing. It is clearly apparent that this is a tire slap and vehicle wash dealership when it comes to used cars. Very surprised and very disappointed- not the way to run a business. More

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