Demetrius Carter

Miss Carter is one of those folx who make up the heart and soul of my experience here. She's *always* welcoming and kind, with a smile to share that sees the person coming in as a person with a story rath and soul of my experience here. She's *always* welcoming and kind, with a smile to share that sees the person coming in as a person with a story rather than just as a customer (and considering the reasons that most people walk past her desk, that's much more important than some might think). Whether it's a planned maintenance visit early in the morning or a later in the day emergency, I'm always happy to know that Miss Carter is there to welcome and support me! More

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My experience here was very positive. I came in wanting to do some test drives for a potential lease, though not sure if I was ready to make a decision. Anthony was very knowledgeable abo I came in wanting to do some test drives for a potential lease, though not sure if I was ready to make a decision. Anthony was very knowledgeable about all the vehicles I drove. When we started talking numbers he was helpful as I was considering my options - and most importantly was very low-pressure, which was refreshing for a car salesperson. I signed a lease on a 2025 Crosstrek and was very happy with the whole experience! More

by beth.w.kelly Verified Customer Verified Customer

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They were honest, helpful, and really worked with me on an out of state used car sales with a 30 year old, unique classic car that. I wasn't sure about buying sight unseen from a Subaru dealer. I also read an out of state used car sales with a 30 year old, unique classic car that. I wasn't sure about buying sight unseen from a Subaru dealer. I also read the reviews about this dealership selling cars to another buyer before buyers could arrive for their out of state appointment. I decided well, the already things that can happen is "I don't get my car," but I did have a little stress about the possibility of going through all this for nothing or getting my hopes up to be disappointed. These concerns turned out to be completely unfounded. My sales agent, Joy Taylor, kept in touch with me and with the Used Sales Manager though the whole process. I asked her for pictures of the tires since I had a 4 hour drive home. When I had concerns that would be normal for tires on a car that age, and asked her to show than to the Service Manager, she did. When I decided to change the tires before coming down, she recommended two local places to have tires replaced. I close once and had an excellent experience with their manager to choose the right tires for the car. Joy mage show the car got to the tires shop and back safely. The car received am add on at my request. It turned out that the warrantee for the add on wasn't good for acar that age, so they gave me the add on for free and removed the charge from the price of the car even though I actually did get the product added on. I didn't ask for the price to be removed, it was simply given to me. When I met Joy at my pick up, she made sure I had everything I needed, including a bag full of snacks for the ride home! She also introduced me to the Sales Manager I was working with, and other staff we happened to walk past. Finance went smoothly as did paperwork. There was also signed paperwork stating the dealership had everything the needed and the car was legally mine. So I didn't have to worry about things that have been going on on the news lately, where a repo guy showed up to take your car in the middle of the night because the dealership claims you didn't pay all the money owed, and the car belongs to the dealership and no matter what you do, you can't get it back again and all of the money you had for a car is now tied up in the car that was repossessed. All in all, I couldn't have asked for, nor gotten any better experience that what I did. The car was daily priced and now it's sitting in my driveway, pretty as can be, after a completely safe and smoothe ride home. More

by SHERRY_MULLINS Verified Customer Verified Customer

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I love the staff here. I live over 45 minutes away but drive to this location because they’re always kind and attentive. I live over 45 minutes away but drive to this location because they’re always kind and attentive. More

by CMBERRY16 Verified Customer Verified Customer

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They were very helpful. I worked with Matt Ferdig who was very helpful got the price to be what I needed and wasn’t pushy at all. Absolutely would recommend shopping here. I worked with Matt Ferdig who was very helpful got the price to be what I needed and wasn’t pushy at all. Absolutely would recommend shopping here. More

by Henry Murray Verified Customer Verified Customer

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It was an overall positive experience purchasing a new vehicle from Ken Ganley Subaru of Wickliffe. The team was knowledgeable and helpful at every step of the car buying process. vehicle from Ken Ganley Subaru of Wickliffe. The team was knowledgeable and helpful at every step of the car buying process. More

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Will was awesome to work with. He answers all the questions I had & walked me through the entire vehicles system. He is truly an asset to their team. If it wasn't for him, I wouldn He answers all the questions I had & walked me through the entire vehicles system. He is truly an asset to their team. If it wasn't for him, I wouldn't have driven farther, past another Subaru dealership, just to work with him & they probably won't have made a sale from me. Thanks Will for making the process smooth. More

by COLIE9131 Verified Customer Verified Customer

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Everyone was very helpful and friendly. Burak did an amazing job helping out with any questions and providing all the information. Was a very easygoing process and everything was very pleas Burak did an amazing job helping out with any questions and providing all the information. Was a very easygoing process and everything was very pleasant. More

by ANTHONYH Verified Customer Verified Customer

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Nice local clean dealership. Ken was very professional. I Would come back and recommend the dealership to others. Ken was very professional. I Would come back and recommend the dealership to others. More

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I love Subaru! I always have a great experience getting a new lease through Ken Ganley East! I am on my 4th lease now, and each experience is better than the last. I always have a great experience getting a new lease through Ken Ganley East! I am on my 4th lease now, and each experience is better than the last. They’re efficient and get me in and out as fast as possible while also being thorough and answering any questions. Thank you for the great service. More

by ANDRGARRED Verified Customer Verified Customer

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